Experts Reviews · Company report
Courtesy Air Conditioning & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%37+2.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Courtesy Air Conditioning & Heating

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 60 heat pump installation services · 5.0★ from 224 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Courtesy Air Conditioning & Heating is better than 99% of heat pump installation services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Courtesy Air Conditioning & Heating is better than 96% of heat pump installation services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Courtesy Air Conditioning & Heating is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Courtesy Air Conditioning & Heating is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Courtesy Air Conditioning & Heating is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Courtesy Air Conditioning & Heating is better than 37% of heat pump installation services.D
37

Reviews for your job

Customers hired Courtesy Air Conditioning & Heating for 8 kinds of job.

Courtesy Air Conditioning & Heating for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$432
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “HVAC system maintenance”

MadMan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Amazing service!!! There aren’t enough stars for this company. Service was great and tech was very knowledgeable. Will definitely be recommending to my friends and family.

Paid $1–200Great priceHVAC system maintenance
Cori9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I called and received same day top notch service. Thankyou for great service and attention

Paid $1–200Great priceHVAC system maintenance
Clint1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Amazing service and explanations. Highly recommend!

HVAC system maintenance
Christopher3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Courtesy was incredibly responsive and fixed my issue within a few hours of my call. Saved my ceilings!

Paid $1–200Reasonable priceHVAC system maintenance
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mike with Courtesy A/C conducted a checkup on my air conditioning systems, explained his findings, and provided great suggestions on how to keep my system running cool. Thanks Brad for stopping by too.

Reasonable priceHVAC system maintenance
JamesLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Awesome folks, great service, showed me all about what they did and how to take care of it myself going forward.

Paid $100–200Great priceHVAC system maintenance
Jill6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike and Willie are the best!

HVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
Jacqueline6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a hiccup in my schedule and the professional I worked with (Brad) was extremely understanding. Thank you for your professionalism and consideration.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brad was very helpful and provided excellent service. He spent time with me explaining how I can better my system performance which I find going above and beyond. Responded very promptly to my needs and was honest and fair.

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
AlanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike gave me a heads up he would be heading my way soon. Upon arrival he completed his analysis in a thorough and efficient manner. If you are looking for a punctual, high integrity company give these guys a call!

HVAC system maintenance+ Quality+ Professionalism
Darrin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best service for AC ever. Technician, Mike, was very communicative and explained issues and solutions succinctly.

HVAC system maintenance+ Punctuality+ Quality+ Professionalism
Larry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have done business with courtesy air conditioning for several years now and have been very happy with their service.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Quality+ Professionalism
MilamLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brad is not only an excellent HVAC man, but a genuine good man, all around. I feel fortunate that I found him and couldn’t recommend anyone more highly.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Best service experience! Prompt. Thorough. Knowledgeable. Kind. Will definitely be using them again for any HVAC needs!

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Rob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've used them for many years, always happy with the service.

HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
Kira5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Called this morning with an AC problem. They were able to get here with two hours or less. Fixed the problem at a reasonable cost. Appreciate the speediness in the Texas heat.

HVAC system maintenance+ Responsiveness+ Quality+ Professionalism
BLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Have used Courtesy Air for many years. Brad could tell simply by the sound it was making that it was overcharged with freon. And it was!! Service has always been on time. Professional, courteous, and explained clearly so that I understood exactly what was going on. Highly recommend this company..and Brad.

A/C system maintenanceHVAC system maintenanceHVAC system repair
Anthony12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Just used them again as I rely on them for multiple properties and as always, Brad and his team provide great service at fair pricing. Will continue to use Courtesy AC anytime the need arises.

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Quality+ Professionalism
James8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The serviceman, Mike, was prompt, courteous and proficient. He did an excellent job of explaining what he was doing, and also showed me how to some maintenance of my own.

HVAC system maintenance
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike came out to provide a second opinion on whether to replace major components of my system. He was incredibly helpful and knowledgeable, explaining all the readings he was taking as well as the significance of each. Documented all major components in question so if I have a failure of one in the future they’ll be…

HVAC system maintenance
alexrazzz1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

First time using this company and it was a great experience. Mike was very knowledgeable and took his time making sure everything was working correctly and explained hvac terms in a way I could understand

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
EugeneLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Mitch3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceHeating system installationA/C system repair+ Responsiveness+ Quality+ Professionalism
Thelma7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceA/C system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
Jedidiah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceRepair HVAC+ Punctuality+ Professionalism+ Value

Price

$294-33% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
A/C system repair53$227–$684
A/C system maintenance36$83–$351
HVAC system maintenance25$114–$432
Repair HVAC15$78–$845
Install AC15$1.6k–$3.7k
HVAC system repair11$209–$1.2k
Heating system repair7$188–$880
Heating system installation6$1.4k–$2.4k

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