Experts Reviews · Company report
Courtesy Equipment Transport and Towing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%85+49.9Reliability 26%76+19.8Value 15%100+15.2Craft & service penalty99−0.1Momentum penalty70−3Experts Score= 82Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Courtesy Equipment Transport and Towing

Apex, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #99Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 78 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Courtesy Equipment Transport and Towing is better than 85% of towing services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Courtesy Equipment Transport and Towing is better than 76% of towing services.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Courtesy Equipment Transport and Towing is better than 99% of towing services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Courtesy Equipment Transport and Towing is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Courtesy Equipment Transport and Towing is better than 70% of towing services.B
70
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Courtesy Equipment Transport and Towing is better than —% of towing services.–
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Reviews for your job

Customers hired Courtesy Equipment Transport and Towing for 3 kinds of job.

Courtesy Equipment Transport and Towing for car towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Car towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#96 / 103
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Car towing”

Ivory8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Will try to charge you for days they are closed, had to get the police involved. Will also try to keep your stuff until you sign your title over to them. Sketchy practices.

Car towing
LeeLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Went to start my car and to my shock it would not start, but the dashboard lights still came on, as well as the radio, so was hoping the problem was a weakening battery. Called my auto insurance for roadside assistance, battery jump and possible car tow. Thought I was going to have to wait forever for a tow truck.…

Not sureCar towing
Dominic3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Billy helped me out today. It was so much easier than AAA, and I am very thankful for him helping me out with my car. He told me where to leave the keys, and kept me updated every step of the way. I couldn’t be happier!

Car towing
GregLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The gentleman that towed my totaled car was great. Polite, informative, sympathetic. The main office manager Scott couldn’t be nicer! I was super impressed with their service overall… thank you Courtesy!

Great priceCar towing
A1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Courtesy Towing & Billy are hands down the best providers of towing services in the Triangle. The best, most professional, and efficient experience I have ever had in regards to towing services. Won’t ever use another towing company again. Towing services are typically stressful, chaotic, not timely, etc. Courtesy…

Car towing
Scott7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I highly recommend Courtesy Towing! They arrived timely to the accident to tow my vehicle and when I needed to go to the lot on Saturday, even though they were closed, Billy made a special trip to open the gate for me. Really good dude too!

Car towing
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend and will use again if needed. Billy was extra courteous and respectful while towing my SUV.

Great priceCar towing
acritical3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The driver, Billy was on time and considerate. When loading my car, he placed down protectors to protect my driveway from damage from the roll-back. Courtesy Towing is my go to for towing needs for my business. Continuous happy customer. Would definitely recommend.

Car towing
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We recently had a work truck break down on the side of the highway, I called Scott and he had it back at our shop within the hour. We were able to get it fixed and back out to the jobsite all within a 2 hour period. As a small business, down time is critical, I can't thank Courtesy Towing enough for helping us out.

Car towing
Ben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Definitely the most professional towing service out there. I use them for work frequently and likely have 50+ tows with them. Justin and Brandon always provide excellent service.

Car towingLong distance haulingSpecial vehicle towing
Amr6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Courtesy towing was the company the police called for me after I got rear-ended on US-64. I had a frustrating time with insurance's company to pick up the car in a reasonable amount of time, they tried blaming Courtesy Towing for not responding fast enough at one point. I might have believed it except for the fact…

Car towing+ Professionalism
CaitlinLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had to have my husbands car towed and the guy that did it was so nice, on time and got it done quickly. Stress free experience.

Car towing
Kathleen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I can't praise Scott with Courtesy Towing enough. I've used them for towing and to unlock my car. They were on time and very professional. Awesome work. They are my go to now.

Car towingCar lockouts+ Punctuality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 75%Reasonable 0%Overpriced 0%Not sure 25%

Jobs customers hired them for

JobReviewsCategory typical
Car towing13—
Special vehicle towing5—
Local hauling2—

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