Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers frequently cite rapid response times, professional drivers, and clear communication as key strengths, noting that staff often provide updates and handle vehicles with care. Services include towing for accidents, equipment transport, and roadside assistance, with some clients highlighting flexible scheduling for business needs. However, a recurring criticism in low-star reviews involves billing disputes for closed days and perceived pressure to sign over vehicle titles before releasing property.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Bar = this company · dark tick = category median.
78 Google reviews we collected
Phrases our text analysis found in 73 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 73 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Who still offers that kind of service in this day and age?”
“I definitely recommend and will remember them again in case of future situations.”
“Scott was super quick with getting my tire changed.”
“Justin and Brandon always provide excellent service.”
“a frustrating time with insurance's company to pick up the car in a reasonable amount of time, they tried blaming Courtesy Towing for not responding…”
“He told me where to leave the keys, and kept me updated every step of the way.”
“Between the fair price and the reliable staff I would give them 5 stars!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Courtesy Equipment Transport and Towing for 3 kinds of job. Pick one to see what they paid and said.
Will try to charge you for days they are closed, had to get the police involved. Will also try to keep your stuff until you sign your title over to them. Sketchy practices.
Billy helped me out today. It was so much easier than AAA, and I am very thankful for him helping me out with my car. He told me where to leave the keys, and kept me updated every step of the way. I couldn’t be happier!
Thank you Scott and Courtesy Equipment Transport and Towing for your help with towing my totaled vehicle and turning my license plate into dmv. Your friendly service and professional courtesy made my experience much easier.
The driver that came out was very professional, thoughtful, patient, and kind with my grandma. Definitely recommend.
The gentleman that towed my totaled car was great. Polite, informative, sympathetic. The main office manager Scott couldn’t be nicer! I was super impressed with their service overall… thank you Courtesy!
There isnt enough stars to rate this company! Billy and Scott were beyond helpful to me. It didnt take 10mins for them to reach where my children and I were stranded beside the road tonight. Scott was super quick with getting my tire changed. I would highly recommend this tow service!!! Wonderful and compassionate people!
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 13 | — |
| Special vehicle towing | 5 | — |
| Local hauling | 2 | — |
4.9 ★★★★★ 78 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Will try to charge you for days they are closed, had to get the police involved. Will also try to keep your stuff until you sign your title over to them. Sketchy practices.
Went to start my car and to my shock it would not start, but the dashboard lights still came on, as well as the radio, so was hoping the problem was a weakening battery. Called my auto insurance for roadside assistance, battery jump and possible car tow. Thought I was going to have to wait forever for a tow truck. The insurance company sent a text that someone from Courtesy Towing would be coming out. It wasn't even an hour and the driver was at the car! The driver they sent was Billy. He took at least 15 minutes to make sure the issue wasn't the battery. He really wanted to make sure the vehicle needed to be towed, and I SO appreciated his effort. Who still offers that kind of service in this day and age?? Once determined vehicle had to be towed, it was loaded onto the truck no problem. And while his tow skills are FANTASTIC, it was the customer service, down to earth professionalism and courtesy he showed during the ride to the garage that blew me away! Asking if the air was too cold or not cold enough, offering the use of a cup holder for my soda can, making sure the seat wasn't too hot, if I needed help getting out of the truck. He also shared some interesting information about the changes in the field of towing. Will definitely ask my auto insurance for this company again and will DEFINITELY ask them to send Billy!
Lee, thank you for taking the time to leave us a review and share your experience with Billy. Customer service is still alive and well here and we're glad you enjoyed it! Cheers!
Billy helped me out today. It was so much easier than AAA, and I am very thankful for him helping me out with my car. He told me where to leave the keys, and kept me updated every step of the way. I couldn’t be happier!
Dominic, it was our pleasure serving you. Thank you for the kind review.
Thank you Scott and Courtesy Equipment Transport and Towing for your help with towing my totaled vehicle and turning my license plate into dmv. Your friendly service and professional courtesy made my experience much easier.
Denis, thank you for taking the time to leave us a review. I'm glad our team was able to exceed your expectations and make the best of a bad situation.
The driver that came out was very professional, thoughtful, patient, and kind with my grandma. Definitely recommend.
Adriana, thank you for taking the time to leave us a review. We're glad your grandmother had a great experience with our driver Billy. Please don't hesitate to reach out again should you need our services again in the future!
The gentleman that towed my totaled car was great. Polite, informative, sympathetic. The main office manager Scott couldn’t be nicer! I was super impressed with their service overall… thank you Courtesy!
Greg, thank you for taking the time to leave us a review. We are glad we exceeded your expectations and make the best out of a bad situation for you.
There isnt enough stars to rate this company! Billy and Scott were beyond helpful to me. It didnt take 10mins for them to reach where my children and I were stranded beside the road tonight. Scott was super quick with getting my tire changed. I would highly recommend this tow service!!! Wonderful and compassionate people!
Ashton, I'm glad we were able to help you out of the predicament you were in. Thanks for taking the time to leave us a review. Cheers!
Great people! I had Billy come and pick me up from an accident where my car was totaled. He is very personable and definitely got my mind off the accident. Scott and Billy worked with me while I was trying to get a new car while my old car was on their lot.
Alisa, thank you for taking the time to leave us a review. It was a pleasure meeting you under unfortunate circumstances.
Courtesy Towing & Billy are hands down the best providers of towing services in the Triangle. The best, most professional, and efficient experience I have ever had in regards to towing services. Won’t ever use another towing company again. Towing services are typically stressful, chaotic, not timely, etc. Courtesy towing makes towing EASY! Great job to the team.
Thank you for taking the time to leave a review for us. We are glad that Billy made a positive impression and was able to help you efficiently.
I highly recommend Courtesy Towing! They arrived timely to the accident to tow my vehicle and when I needed to go to the lot on Saturday, even though they were closed, Billy made a special trip to open the gate for me. Really good dude too!
Scott, thank you for taking the time to leave us a review. We are certainly glad that we exceeded your expectations and that you had a great experience with Billy. Cheers!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
