Pool cleaning service · Fresno, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty91−0.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 42 stone cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 37%
4.9★★★★★239 Google reviews · 22 photos
96%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Cox Pool Services & Repair 4.9 out of 5 based on 239 reviews, with the owner responding to 34 percent of them. Customers frequently highlight punctual arrival, friendly staff, reasonable pricing, and effective repairs for equipment like pumps, heaters, and filters. Recurring themes include consistent weekly cleaning, thorough maintenance, and proactive communication regarding pool conditions. While most feedback is positive, a few low-star reviews mention instances of unannounced schedule changes and dissatisfaction with the cleanliness of specific pools.
Google rating: 4.9 out of 5 from 239 reviews (96% five-star).
Reviews on this page: 239 Google reviews (219 with written comments, 15 with photos).
Owner responses: the business replied to 34% of reviews.
Most recent review: October 20, 2026.
Service: Stone Cleaning Service serving Fresno, California.
Data from Google, last updated October 29, 2026.
Score profile vs other stone cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Cox Pool Services & RepairStone Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cox Pool Services & Repair: 92/100 on this factor. Category median: 96.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cox Pool Services & Repair: 88/100 on this factor. Category median: 97.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cox Pool Services & Repair: 91/100 on this factor. Category median: 96.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cox Pool Services & Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cox Pool Services & Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cox Pool Services & Repair: 82/100 on this factor. Category median: 96.A
82
Bar = this company · dark tick = category median.
Star ratings
239 Google reviews we collected
4.9of 5
5 stars23096%
4 stars21%
3 stars10%
2 stars10%
1 star52%
Praise vs complaints
Phrases our text analysis found in 219 written reviews
99%praise
Praise44299%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1946%
Reasonable2151%
Overpriced00%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12227%
Speed & response8118%
Quality & results7717%
Would recommend6715%
Honesty & trust419%
Communication317%
Price & value296%
What customers talk about
We read 219 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you Cox for great service, affordability, and friendly staff!”
“…nt and diligent in getting it resolved… Not only that but reliable in timely because our pool was green and we had to get the issue resolved.…”
“My job was small, but they agreed to help & did a great job.”
“My previous pool company was pretty awful, and my pool hadn't looked good for over a year.”
“I recommend Cox Pool Service wholeheartedly and enthusiastically.”
“…ent persistent and diligent in getting it resolved… Not only that but reliable in timely because our pool was green and we had to get the issue resolv…”
“Joey did an excellent job good communication good clean up and hard worker”
“Fair prices, they tell you what’s wrong, and they fix it right the first time.”
People customers mention
Adam10 reviews
Pools9 reviews
Joseph6 reviews
Clovis6 reviews
Juan6 reviews
Joey5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cox Pool Services & Repair for 8 kinds of job. Pick one to see what they paid and said.
Sarah5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Cam came out today and got our pool light up and going again!! Thank you Cox for great service, affordability, and friendly staff!
Great price
Alex1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Been a client for 9 years. They never fail to fix issues and make it so I don't have to any pool maintenance.Price is reasonable. Service for repairs is prompt.
P4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Thank you, Cox Pool Service, for sending Josh to repair our pool’s auto‑fill. Josh was exceptionally kind, generous, and professional. He also offered expert guidance regarding our water quality and the potential need for future re‑surfacing. He tested the water while he was here, and everything has been perfect…
Great priceWater treatmentWall brushingSwimming pool summerization
T1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We have been using Cox pool service for 2 years now and we love it! Always nice and clean. Their pool service guys are also very mindful of keeping our side gate closed to keep our little fur babies from running out. Thank you for being mindful and professional. Our next door neighbor also uses them for her pool cleaning.
Wallace6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Really happy I found Cox. My job was small, but they agreed to help & did a great job. This involved a large water fountain not a pool.
Reasonable priceService not listed
Colton4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Joseph’s does a great job with Cox pool service. Every time he comes we notice a difference e and he keep evening on good shape.
Cam came out today and got our pool light up and going again!! Thank you Cox for great service, affordability, and friendly staff!
Price assessment: Great price
Response from the owner · 6 days ago
Sarah, thank you so much for the 5-Star Review! ⭐⭐⭐⭐⭐ Cam has been an outstanding addition to the Cox Pool Service & Repair Team! We’re fortunate to have such a knowledgeable, consistent, and honest Repair Team. We take pride in providing quality repairs and excellent customer service throughout the Fresno and Clovis areas. Thank you for your trust and support! 💙🏊♂️
Alex Sanchez1 reviewiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Been a client for 9 years. They never fail to fix issues and make it so I don't have to any pool maintenance.Price is reasonable. Service for repairs is prompt.
Tim Simon1 reviewiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Very timely and consistently thorough. Very friendly
Price assessment: Reasonable price
Services: Filter cleaning, Tile brushing, Water treatment, Netting
Response from the owner · a month ago
Tim, thank you for the 5-Star Review! ⭐⭐⭐⭐⭐
Consistency and friendliness are what we’re all about. We truly appreciate you taking the time to write a review and share your experience with Cox Pool Service & Repair.
Your review really is a pat on the back for our entire Repair Team and Service Techs. 👏🔧💦 They work hard every day to provide consistent, friendly, and dependable service to our customers.
Thank you for choosing Cox Pool Service & Repair!
P Martens4 reviewsiTotal number of Google reviews P has written across all businesses on Google Maps, not just this one.
Thank you, Cox Pool Service, for sending Josh to repair our pool’s auto‑fill. Josh was exceptionally kind, generous, and professional. He also offered expert guidance regarding our water quality and the potential need for future re‑surfacing. He tested the water while he was here, and everything has been perfect ever since. We truly appreciate his outstanding service.
Price assessment: Great price
Services: Water treatment, Wall brushing, Swimming pool summerization, Service not listed
Response from the owner · a month ago
We thank you for the 5-Star Review! ⭐⭐⭐⭐⭐
Communication throughout the service or repair process with the homeowner is extremely important to us. We believe that being consistent, experienced, and thorough is what has helped Cox Pool Service & Repair stand out throughout the Central Valley.
We’re glad Josh was able to exceed your expectations and provide the level of service we strive for with every customer. Great service and communication are what we’re all about! 💦🔧👏
Thank you for trusting Cox Pool Service & Repair with your pool!
T Boba & Bites1 reviewiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
We have been using Cox pool service for 2 years now and we love it! Always nice and clean. Their pool service guys are also very mindful of keeping our side gate closed to keep our little fur babies from running out. Thank you for being mindful and professional. Our next door neighbor also uses them for her pool cleaning.
Response from the owner · a month ago
Thank you for the great 5-Star Review! ⭐⭐⭐⭐⭐
Keeping gates closed is crucial for the safety of children and pets. 🏡🐶👧 We truly appreciate your support and the trust you place in Cox Pool Service & Repair.
Positive reviews and customer referrals help us continue to grow and expand throughout the Fresno/Clovis area. Your support means a lot to our entire team!
Thank you for allowing us to service your pool! 💦👏
Wallace Zoerb6 reviewsiTotal number of Google reviews Wallace has written across all businesses on Google Maps, not just this one.
Really happy I found Cox. My job was small, but they agreed to help & did a great job. This involved a large water fountain not a pool.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Wallace, thank you so much for the 5-Star Review! ⭐⭐⭐⭐⭐ We truly appreciate you taking the time to recognize Cox Pool Service & Repair! 🙌💙
We treat every repair with the same level of care and attention, no matter how big or small the project may be. 🔧🛠️ Our goal is always to diagnose the problem quickly 🔍⚙️ and get the repair completed smoothly and correctly the first time. ✅👏
It makes us proud to know everything went smoothly and that you were happy with the service! 😊🏊♂️ Thank you again for trusting Cox Pool Service & Repair! 💙⭐️
Uvaldo Blancas3 reviewsiTotal number of Google reviews Uvaldo has written across all businesses on Google Maps, not just this one.
Joey did an excellent job good communication good clean up and hard worker
Response from the owner · a month ago
Thank you for the 5-Star Review, Uvaldo! ⭐⭐⭐⭐⭐ We really appreciate you taking the time to recognize Joey! 🙌
Joey does a fantastic job and truly is a leader on our repair team! 🔧💪 His years of experience really show in his ability to quickly diagnose problems 🔍⚙️ and complete thorough, quality repairs. 🛠️✅
Communication is such an important part of the repair process 📞💬, and Joey does an excellent job keeping customers informed every step of the way. 👏😊
We’re lucky to have Joey on the Cox Pool Service & Repair team! 💙🏊♂️🔧 We’re proud of the work he does every day! ⭐️🙌
Colton Carroll4 reviewsiTotal number of Google reviews Colton has written across all businesses on Google Maps, not just this one.
Joseph’s does a great job with Cox pool service. Every time he comes we notice a difference e and he keep evening on good shape.
Response from the owner · a month ago
Thank you for the 5-Star Review! ⭐️ Joseph is a valuable part of the Cox Pool Service & Repair team. His attention to detail, consistency, and commitment to doing things right help keep our customers’ pools sparkling week after week.
It’s always great to see one of our team members receive 5-Star recognition. We’re proud to have Joseph on the team and truly appreciate the hard work he puts in every day!
Mike Gengozian8 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
This is the best pool company in town. Fair prices, they tell you what’s wrong, and they fix it right the first time. Use for all pool repairs. Gio recently came out and fixed my old pool heater when I thought it was a goner. Did an amazing job!
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 months ago
Mike, thanks for taking the time to write Cox Pool Service a 5-Star Review! ⭐⭐⭐⭐⭐ Gio will be happy to read your kind words. It makes us proud to know that Gio was able to quickly diagnose the problem and get your pool heater repaired. We appreciate your trust in Cox Pool Service & Repair and your support of our team! 🔧💦
Stacey Simons2 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Cox Pool Service has been amazing with customer service and pool service!
Response from the owner · 2 months ago
Stacey, thank you for the 5-Star Review! ⭐⭐⭐⭐⭐ We truly appreciate you giving us the opportunity to provide your weekly pool service. Our goal is always to deliver excellent, consistent service while keeping your pool sparkling and our customers happy. Thank you for trusting Cox Pool Service & Repair! 💦😊
