iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 113 wedding hair stylistsiPosition by Experts Score among all companies we track in this category. · better than 64%
4.9★★★★★699 Google reviews · 24 photos
97%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$116typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Craig McQueen Salon 4.9 out of 5 stars based on 699 reviews, with the owner responding to 97 percent of them. Clients frequently praise the staff for their punctuality, communication, and attention to detail during cuts, colors, and blowouts. However, some low-star reviews criticize the booking process for being unresponsive or difficult, while others report dissatisfaction with final results, including hair damage and a lack of adherence to specific style requests.
Google rating: 4.9 out of 5 from 699 reviews (97% five-star).
Reviews on this page: 698 Google reviews (551 with written comments, 45 with photos).
Owner responses: the business replied to 97% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Craig McQueen SalonWedding Hair Stylists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Craig McQueen Salon: 92/100 on this factor. Category median: 89.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craig McQueen Salon: 88/100 on this factor. Category median: 83.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Craig McQueen Salon: 97/100 on this factor. Category median: 99.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Craig McQueen Salon: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Craig McQueen Salon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Craig McQueen Salon: 100/100 on this factor. Category median: 52.A
100
Bar = this company · dark tick = category median.
Star ratings
698 Google reviews we collected
4.9of 5
5 stars67897%
4 stars41%
3 stars41%
2 stars10%
1 star112%
Praise vs complaints
Phrases our text analysis found in 551 written reviews
98%praise
Praise62498%
Complaints152%
Price
What customers reported paying
$116+15% vs typical wedding hair stylists
Middle half of what 148 customers paid ($76–$246) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22135%
Quality & results15324%
Would recommend9315%
Communication8013%
Honesty & trust447%
Speed & response325%
Price & value163%
What customers talk about
We read 551 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Her and the staff are so accommodating and so sweet.”
“As a potential client, it felt dismissive and unprofessional.”
“Great attention to detail…she cares about and loves her profession.”
“My hair was badly damaged during what should have been a partial highlight service by a master stylist, Joelle.”
“So happy to have found him and couldn’t recommend him higher.”
“Others who work there might be good but stay away from Tiffany.”
“Very friendly, listened to my hair issues and what I was hoping g for.”
“He was professional, welcoming, and genuinely kind, which set the tone for the entire visit.”
“My stylist, Jailyn, met me promptly at 10:00 AM and immediately began a thorough consultation to understand exactly what I wanted.”
“My hair looks straight from a Pinterest board and for a very reasonable price.”
People customers mention
Jailyn32 reviews
Zac24 reviews
Tiffany23 reviews
Cheysi19 reviews
Genesis19 reviews
Joelle17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Craig McQueen Salon for 8 kinds of job. Pick one to see what they paid and said.
AAmy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I am quite fortunate to have discovered Lisa and her staff at Craig McQueen Salon ten years ago. Lisa is not only a talented and highly skilled stylist, she is also an expert in running and managing her salon. I highly recommend Craig McQueen Salon.
Paid $200+BlowoutsHaircutHairstyling
RRobyn10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Excellent haircut and blow dry by Anna at Craig McQueen. Very friendly, listened to my hair issues and what I was hoping g for. Great attention to detail…she cares about and loves her profession. I walked out a new person!
Also, Lindsay “front of the house” very friendly and welcoming! That’s important as she is the first point of contact!
Great place!
Paid $60–80HaircutBlowdry
AAlmas6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I love going to Zac because he is such a great listener and really takes the time to know your needs when you come in. I also appreciate how much he explains the process and why certain techniques work for different hair types. He’s super knowledgeable in his craft and I know he’s gonna go far
Paid $60–80BlowoutsHaircut
FFrancesLocal Guide · 131 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I've been going to Craig McQueen for nearly 5 years. My stylist and the rest of the staff are fantastic! I always walk out with a smile on my face.
Paid $200+HaircutBlowdryHair coloring
GGet1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Jailyn was amazing! She provided great service from start to finish. She gave me exactly what I was looking for from cut to color. I am now a forever customer!
Paid $200+HaircutHairstylingHair highlighting
KKathryn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Joelle is so sweet and very talented. She always does exactly what I ask for cut and color! The salon is relaxed and professional.
I had a wonderful experience here. The staff is wonderful. My stylist Tiffany was incredible. She spent so much time helping me decide what I wanted. Helped me with my vision. I couldn't be more happy with the result. She shaped my face beautifully with a layered modern shag with balayage. Her and the staff are so accommodating and so sweet. I felt right at home. I am so so much happier with my look now!
Services: Haircut, Hairstyling, Balayage
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Pristine
A
Alex Lowe, RealtorLocal Guide · 24 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
I am quite fortunate to have discovered Lisa and her staff at Craig McQueen Salon ten years ago. Lisa is not only a talented and highly skilled stylist, she is also an expert in running and managing her salon. I highly recommend Craig McQueen Salon.
Excellent haircut and blow dry by Anna at Craig McQueen. Very friendly, listened to my hair issues and what I was hoping g for. Great attention to detail…she cares about and loves her profession. I walked out a new person!
Also, Lindsay “front of the house” very friendly and welcoming! That’s important as she is the first point of contact!
Great place!
Price: $60–80
Services: Haircut, Blowdry
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · a year ago
Thank you so so much Robyn, for leaving such a detailed and beautiful review of our lovely stylist, Anna and our Guest Coordinator, Lindsay!(: We very much look forward to seeing you again soon!
L
Laura HLocal Guide · 25 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
I’ve seen Cheysi a few times now and she is amazing!! She’s been helping me get my hair ready for my wedding and it looks so good. I also LOVE her blowouts!!
Response from the owner · a month ago
Thank you for your kind words Laura! We look forward to seeing you again soon!
C
Camille Young6 reviewsiTotal number of Google reviews Camille has written across all businesses on Google Maps, not just this one.
Zac is the best! I was very new to getting my hair professionally cut and he did such an amazing job of making me feel comfortable and explaining everything and my hair turned out beautifully, I’m so happy with it! Thank you Zac!
Services: Blowouts, Haircut, Blowdry
Response from the owner · a month ago
Thank you so much Camille! We're glad to hear you enjoyed your first visit with Zac! We can't wait to see you next time!
J
Jeanette Holmes2 reviewsiTotal number of Google reviews Jeanette has written across all businesses on Google Maps, not just this one.
I love going to Zac because he is such a great listener and really takes the time to know your needs when you come in. I also appreciate how much he explains the process and why certain techniques work for different hair types. He’s super knowledgeable in his craft and I know he’s gonna go far
Price: $60–80
Services: Blowouts, Haircut
Response from the owner · 2 months ago
Thank you so much Almas! Zac always looks forward to having you in his chair. We can't wait to see you next time!
