iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%93+13.2Replies to reviews 7%76+5.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 113 wedding hair stylistsiPosition by Experts Score among all companies we track in this category. · better than 63%
4.9★★★★★471 Google reviews · 24 photos
96%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
65%reviews answered by the owner
$120typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the salon 4.9 out of 5 based on 471 reviews, noting that the owner responded to 65% of feedback. Clients frequently highlight skilled services including haircuts, color, extensions, and facials, praising the staff for attentive communication, personalized styling advice, and a welcoming atmosphere. However, lower-rated reviews describe instances of significant wait times, rushed appointments, and results that did not match the requested style or length.
Google rating: 4.9 out of 5 from 471 reviews (96% five-star).
Reviews on this page: 471 Google reviews (384 with written comments, 21 with photos).
Owner responses: the business replied to 65% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
This companyWedding Hair Stylists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steve Hightower Hair Salon & Day Spa: 93/100 on this factor. Category median: 89.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steve Hightower Hair Salon & Day Spa: 89/100 on this factor. Category median: 83.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steve Hightower Hair Salon & Day Spa: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steve Hightower Hair Salon & Day Spa: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steve Hightower Hair Salon & Day Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steve Hightower Hair Salon & Day Spa: 76/100 on this factor. Category median: 52.B
76
Bar = this company · dark tick = category median.
Star ratings
471 Google reviews we collected
4.9of 5
5 stars45496%
4 stars41%
3 stars20%
2 stars20%
1 star92%
Praise vs complaints
Phrases our text analysis found in 384 written reviews
96%praise
Praise36896%
Complaints164%
Price
What customers reported paying
$120+19% vs typical wedding hair stylists
Middle half of what 120 customers paid ($81–$188) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13335%
Quality & results9124%
Would recommend6818%
Communication287%
Honesty & trust287%
Speed & response195%
Price & value174%
What customers talk about
We read 384 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Love the ambiance and how nice everyone is (especially Netty🐶)!”
“The owner is absolutely unprofessional and childish.”
“I am glad I did as my experience exceeded my expectations.”
“The style was horrible and he didn’t flat iron my hair to my satisfaction.”
“I'll definitely be back, and I highly recommend this salon to anyone looking for a talented, professional team that truly delivers.”
“I say avoid this place and their microcurrent ineptitude.”
“He truly listened and gave me his honest opinion on what was possible with my hair, how to better take care of my aging hair, and what cut would compliment me.”
“My color is gorgeous, rich and dimensional, exactly what I asked for and honestly even better than I imagined.”
“They were punctual and respectful of my time, and it was clear they genuinely cared about making sure I felt comfortable throughout my visit.”
“It is pretty affordable for the service and I will definitely be coming back!”
“Their hair is very over priced and the staff it’s very rude, not a pleasant place to get your hair done, very disappointed”
People customers mention
Javier19 reviews
Luna13 reviews
Isaac11 reviews
Tamara7 reviews
David6 reviews
Doug6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Steve Hightower Hair Salon & Day Spa for 8 kinds of job. Pick one to see what they paid and said.
KKathryn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
My experience with Steve was outstanding. He truly listened and gave me his honest opinion on what was possible with my hair, how to better take care of my aging hair, and what cut would compliment me. He also showed me how to style it and gave my tips on different techniques I can use. Steve really cares about…
Paid $100–120Haircut
AAlanys4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Libby and the team are so awesome! Love the ambiance and how nice everyone is (especially Netty🐶)! I would definitely recommend this salon 10/10 🌟
Paid $60–80Haircut
XXandra11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I got my hair cut and styled by Isaac and I am very pleased with the result! I came in with over processed, fine hair. I had been battling with breakage, dryness, and frizz and was in need of some help!
He took the time to listen to my previous hair history and future goals to grow long healthy hair. He took into…
Paid $200+HaircutHairstyling
MMac6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Nobody does it better than Steve Hightower, and his magnificent staff. My son literally books a flight from Omaha to Atlanta whenever he needs to get his hair cut I would never consider going anywhere else. Bravo Steve Hightower!
Paid $40–60Updos
GGreta10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Steve looks at your face, discusses your lifestyle and makes great suggestions to make you look your best. He knows I want to brush through my hair and go. I get compliments daily on my hair and owe it all to his skill and talent. He always does a fabulous job!
Paid $80–100HairstylingHaircutCurly hair
SStella7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Tamara has done my lashes and facials for quite sometime now. The experience is always relaxing and spa like. I’m always pleased with the outcome!
My experience with Steve was outstanding. He truly listened and gave me his honest opinion on what was possible with my hair, how to better take care of my aging hair, and what cut would compliment me. He also showed me how to style it and gave my tips on different techniques I can use. Steve really cares about giving you the right cut for your hair and face. I feel transformed and I needed that! Thank you Steve!
Price: $100–120
Services: Haircut
Atmosphere: Relaxing, Modern
Maintenance: Pristine
S
Stephanie Taylor8 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
I can't say enough good things about Steve Hightower! I came in for extensions and color, and I left feeling like a brand-new woman. My color is gorgeous, rich and dimensional, exactly what I asked for and honestly even better than I imagined.
The extensions blend so seamlessly that no one can tell where my hair ends and they begin. They feel light and natural, and the color match is perfect. Steve clearly knows his craft, and he takes the time to listen and get every detail right.
On top of the talent, he's a joy to be around. The whole appointment felt relaxing and fun, and I walked out with a huge smile. I've already gotten so many compliments!
If you want beautiful, natural-looking extensions and color from someone who truly cares about his clients, book with Steve. I won't go anywhere else!
A
Alanys Bustillo4 reviewsiTotal number of Google reviews Alanys has written across all businesses on Google Maps, not just this one.
I have been going to Steve for many years and I can assure you I would not want to go anywhere else. Every person on the team is amazing and talented. It is obvious that every one of the team members cares deeply about their craft and they genuinely want to provide every client with a lovely experience. I like to call my time at the salon my “therapy” because it is such a warm and relaxing environment. Steve and his team always get a 5 star rating from me!! I love them!
X
Xandra Squier11 reviewsiTotal number of Google reviews Xandra has written across all businesses on Google Maps, not just this one.
I got my hair cut and styled by Isaac and I am very pleased with the result! I came in with over processed, fine hair. I had been battling with breakage, dryness, and frizz and was in need of some help!
He took the time to listen to my previous hair history and future goals to grow long healthy hair. He took into account that I wasn't fully ready for a big chop, and honestly I'm blown away by his work. My hair looks fuller and healthier and I didn't need to leave with a bob!
I walked in the salon with a whole mess, and walked out with not only a great haircut but a plan of action to move forward with my future hair goals. I look forward to working more with Issac in the future.
Price: $200+
Services: Haircut, Hairstyling
Atmosphere: Relaxing, Modern
Maintenance: Well-kept
K
Kenneth Shaw4 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Nobody does it better than Steve Hightower, and his magnificent staff. My son literally books a flight from Omaha to Atlanta whenever he needs to get his hair cut I would never consider going anywhere else. Bravo Steve Hightower!
Price: $40–60
Services: Updos
Atmosphere: Relaxing, Cozy
Maintenance: Pristine
Response from the owner · 2 years ago
Thanks, Mac. We truly appreciate you and your family's trusting us with your hair over the years. Stay well and come again soon.
A
anne LaMalva1 reviewiTotal number of Google reviews anne has written across all businesses on Google Maps, not just this one.
Steve looks at your face, discusses your lifestyle and makes great suggestions to make you look your best. He knows I want to brush through my hair and go. I get compliments daily on my hair and owe it all to his skill and talent. He always does a fabulous job!
Price: $80–100
Services: Haircut
Services: Hairstyling, Haircut, Curly hair
Response from the owner · a year ago
Greta, thanks for trusting Steve with your look! It’s wonderful to hear the compliments keep coming — that’s exactly what we aim for. See you next time for more fabulous hair days!
