Handyman/Handywoman/Handyperson · Columbia, SC · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 48 handymeniPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★168 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the punctuality, clear communication, and professional demeanor of the technicians who handle various home repairs, electrical work, and remodeling projects. The company maintains a 4.9 rating from 168 reviews, with the owner responding to all feedback. However, a few low-star reviews highlight issues with administrative coordination, including delayed scheduling, incomplete job follow-through, and perceived overpricing or scope limitations on specific tasks.
Google rating: 4.9 out of 5 from 168 reviews (96% five-star).
Reviews on this page: 168 Google reviews (158 with written comments, 11 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: June 1, 2026.
Service: Handyman serving Columbia, South Carolina.
Data from Google, last updated November 13, 2026.
Score profile vs other handymen
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyHandymen median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cransten Handyman and Remodeling: 88/100 on this factor. Category median: 93.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cransten Handyman and Remodeling: 84/100 on this factor. Category median: 95.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cransten Handyman and Remodeling: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cransten Handyman and Remodeling: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cransten Handyman and Remodeling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cransten Handyman and Remodeling: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
168 Google reviews we collected
4.9of 5
5 stars16296%
4 stars11%
3 stars21%
2 stars11%
1 star21%
Praise vs complaints
Phrases our text analysis found in 158 written reviews
98%praise
Praise30598%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
80%fair
Great price120%
Reasonable360%
Overpriced120%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8929%
Quality & results8126%
Speed & response5718%
Would recommend3411%
Communication279%
Price & value175%
Honesty & trust62%
What customers talk about
We read 158 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He does quality work and his behavior is professional and friendly.”
“Matt did a great job working through several days in the weather we've had to replace a section of our porch beams and a window up front, even when th…”
“The ‘admin’ side of my experience was horrible due to a “glitch” in their system.”
“He is skilled, resourceful, very thorough, and communicates well and promptly.”
“Would definitely recommend to family and friends for any home improvement projects.”
“He was very communicative and explained everything he was doing which was fantastic.”
“Very reasonable priced and the work Matthew did was awesome.”
“A little overpriced”
“…eather we've had to replace a section of our porch beams and a window up front, even when the framing around it needed to be completely removed as it…”
People customers mention
Dave10 reviews
Matt8 reviews
Hilliard7 reviews
Juan6 reviews
Stars5 reviews
Cranston4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cransten Handyman and Remodeling for 8 kinds of job. Pick one to see what they paid and said.
Zuzanna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Matt did a great job working through several days in the weather we've had to replace a section of our porch beams and a window up front, even when the framing around it needed to be completely removed as it was part of the original window. He was very communicative and explained everything he was doing which was…
LindaLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Matt did a wonderful job repairing my outdoor floodlight wiring and my garage organizer strip. He does quality work and his behavior is professional and friendly. I wish I had more on my list for him to do(which Brian mentioned when booking Matt) ....it is at least a $560 charge for a visit.
Plan to use this service…
OverpricedHome maintenance & repairs
Donny7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Very reasonable priced and the work Matthew did was awesome. Would definitely recommend to family and friends for any home improvement projects.
Great priceGeneral construction
Ta'Tyana3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Dayne repaired our undermount sink that had fallen. He was very friendly and explained everything he was doing to fix the problem and what was going on under the sink. This is my second time using Cransten for two different handyman issues. Definitely the best choice for us!
Reasonable priceGeneral repairs
Bob9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Once again, Matthew M did excellent work. He is skilled, resourceful, very thorough, and communicates well and promptly. I continue to highly recommend him.
Reasonable priceGeneral construction
Richard5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Prompt, punctual, communicate well, did a great job, very professional, thank you very much!
Matt did a great job working through several days in the weather we've had to replace a section of our porch beams and a window up front, even when the framing around it needed to be completely removed as it was part of the original window. He was very communicative and explained everything he was doing which was fantastic. The only downside is on the administrative tech end. The motionops app is a little clunky and I wish it tracked updates to the proposal over time better on the customers side. Overall it was great to have cransten come out and get the house a little more shipshape :)
Response from the owner · 5 months ago
Thank you, Zuzanna! We are glad we could help with the handyman services you needed. Matt is really great!
LindaLocal Guide · 22 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Matt did a wonderful job repairing my outdoor floodlight wiring and my garage organizer strip. He does quality work and his behavior is professional and friendly. I wish I had more on my list for him to do(which Brian mentioned when booking Matt) ....it is at least a $560 charge for a visit.
Plan to use this service again in the very near future.
He delt with the wiring & electrical work safely and maintained a professional manner the entire time. I would recommend Matt & Cransten Handyman highly.
Price assessment: Overpriced
Services: Home maintenance & repairs
Response from the owner · a year ago
Thank you Linda! We are happy we could help with your ceiling fan installation.
Donny Shutters7 reviewsiTotal number of Google reviews Donny has written across all businesses on Google Maps, not just this one.
Dayne repaired our undermount sink that had fallen. He was very friendly and explained everything he was doing to fix the problem and what was going on under the sink. This is my second time using Cransten for two different handyman issues. Definitely the best choice for us!
Price assessment: Reasonable price
Services: General repairs
Response from the owner · a year ago
Thank you Ta'Tyana! We are happy to have helped with your sink problem in Columbia. We love repeat customers too!
Bob Weinbach9 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Once again, Matthew M did excellent work. He is skilled, resourceful, very thorough, and communicates well and promptly. I continue to highly recommend him.
Price assessment: Reasonable price
Services: General construction
Response from the owner · a year ago
Than you Bob! We are glad you loved working with Matt on your home renovation project.
Richard Yung5 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Dayne replaced an exterior door for our home, and he was just wonderful! He was efficient, explained things very well, and left things neat and orderly. He was truly a pleasure to work with!
Response from the owner · a year ago
Thank you Tina! We are glad you enjoyed having Dayne help with your exterior door replacement in Columbia!
Philip McClellan5 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
