Garage door supplier · Lake Station, IN · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%60+4.2Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 35 dog door installation servicesiPosition by Experts Score among all companies we track in this category. · better than 32%
4.8★★★★★88 Google reviews · 10 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Crawford Door Sales for prompt same-day service, professional communication, and reasonable pricing for repairs and new installations. Recurring themes include technicians arriving on time, explaining issues clearly, and leaving work areas clean. However, some low-star reviews criticize the business for perceived overpricing on specific parts and instances of poor phone etiquette or miscommunication regarding custom orders.
Google rating: 4.8 out of 5 from 88 reviews (94% five-star).
Reviews on this page: 88 Google reviews (77 with written comments, 1 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 15, 2026.
Service: Dog Door Installation Service serving Lake Station, Indiana.
Data from Google, last updated October 26, 2026.
Score profile vs other dog door installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyDog Door Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crawford Door Sales Of Lake County: 89/100 on this factor. Category median: 92.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crawford Door Sales Of Lake County: 84/100 on this factor. Category median: 90.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crawford Door Sales Of Lake County: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crawford Door Sales Of Lake County: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crawford Door Sales Of Lake County: 60/100 on this factor. Category median: 86.B
60
Bar = this company · dark tick = category median.
Star ratings
88 Google reviews we collected
4.8of 5
5 stars8394%
4 stars00%
3 stars00%
2 stars11%
1 star45%
Praise vs complaints
Phrases our text analysis found in 77 written reviews
98%praise
Praise16198%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1864%
Reasonable1036%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4427%
Would recommend3219%
Speed & response2918%
Price & value2616%
Quality & results1912%
Honesty & trust117%
Communication42%
What customers talk about
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Such great service - Manny and his son Manny were extremely professional, knowledgeable, and fixed my garage door quickly.”
“I am so happy with Crawford Doors and highly recommend them”
“Tony at Crawford Door was quick to respond to my new garage door needs, came out for measurements same day, and always responded to my calls and quest…”
“We are repeat customers at Crawford Door because we have always found them to be polite, professional and to provide good workmanship at a competitive price.”
“Overpriced, price for torsion springs double compare to Overhead Doors Company in Merrillville.”
“We always receive a prompt response and excellent service.”
“This place rocks with such honest and admirable men!”
“They also took the time to explain the new opener and gave me instructions on how to maintain the new garage door.”
People customers mention
Manny5 reviews
Doors5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Crawford Door Sales Of Lake County for 4 kinds of job. Pick one to see what they paid and said.
Sue1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Such great service - Manny and his son Manny were extremely professional, knowledgeable, and fixed my garage door quickly. I called and they arrived soon after my call. I am so happy with Crawford Doors and highly recommend them
Great priceGarage door consultationGeneral repairs & installation
Brian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tony at Crawford Door was quick to respond to my new garage door needs, came out for measurements same day, and always responded to my calls and questions right away. Door looks great. We couldn’t be happier.
Great priceGarage door consultationCustomer supportGeneral repairs & installation
Stephanie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Hi. This place rocks with such honest and admirable men! I called after the storm with problems with my garage door opener. I met Manny and as soon as he saw it..and without costing me for a new one, he told& showed me the problem. It was a simple mistake that I wasnt aware of, and he even educated me on some…
Kimberly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have no power or electricity after the recent storms. My garage door uses a key activation that enables a cable to open the door. The cable was rusted, and a couple people tried helping me open the door - we even tried using WD-40. Nothing worked. I was not able to get my car out of the garage.
I walked to…
Great priceCustomer supportGeneral repairs & installation
jtrano11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Tech guy Robert. A+ Courteous. Quick and clean service. ☆☆☆☆☆
Old door, new overhead springs installed today 7/24/26
Terry3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Tyler, thank you very much! Your guys did their job in a very professional manner! Appreciate your prompt attention to our emergency!!!
Great priceGarage door consultationCustomer support
Such great service - Manny and his son Manny were extremely professional, knowledgeable, and fixed my garage door quickly. I called and they arrived soon after my call. I am so happy with Crawford Doors and highly recommend them
Price assessment: Great price
Services: Garage door consultation, General repairs & installation
Response from the owner · a week ago
Thank you for the kind words and recommendation, Sue! We are very fortunate to have Manny and Manny as trusted technicians, and we are so happy they were able to address your garage door problem so efficiently. We look forward to helping you any time you need us in the future!
Brian Fogarty2 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Tony at Crawford Door was quick to respond to my new garage door needs, came out for measurements same day, and always responded to my calls and questions right away. Door looks great. We couldn’t be happier.
Price assessment: Great price
Services: Garage door consultation, Customer support, General repairs & installation, Garage door design
Response from the owner · a month ago
Thanks for the 5 stars, Brian! Customer satisfaction is our number one goal, and we are so pleased to hear your experience was a good one!
Stephanie Szot1 reviewiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Hi. This place rocks with such honest and admirable men! I called after the storm with problems with my garage door opener. I met Manny and as soon as he saw it..and without costing me for a new one, he told& showed me the problem. It was a simple mistake that I wasnt aware of, and he even educated me on some helpful hints..and just knocked out the service fee $65 instead if $550 for a new opener..etc. Manny's honesty was a "make my weekend" moment because its so nice to see such a thoughtful ,honest gentleman.
Thank you for your help Manny and Crawford Door Sales,..have a wonderful summer!!
Ms. Stephanie Szot
Response from the owner · 2 months ago
Thank you so much, Stephanie, for your incredibly kind words. We're so happy Manny was able to get your opener working and save you the expense of a new one. Honesty and taking care of our customers the right way is something we take great pride in. We appreciate you choosing Crawford Door Sales and taking the time to share your experience.
Kimberly Ribicki2 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
I have no power or electricity after the recent storms. My garage door uses a key activation that enables a cable to open the door. The cable was rusted, and a couple people tried helping me open the door - we even tried using WD-40. Nothing worked. I was not able to get my car out of the garage.
I walked to Crawford Door and told Tyler Phillips the problem. He asked if I was busy right now, he made a phone call, he brought a new lock kit, and he kindly drove me home. He tried opening the lock himself, and it wouldn’t open. Just then another Crawford Door truck arrived, and two gentleman had my lock replaced in 30 minutes.
The two gentlemen were Manny and his son Manny. They were very friendly and kind.
Tyler Phillips has an excellent business, and I strongly recommend it.
Price assessment: Great price
Services: Customer support, General repairs & installation
Response from the owner · 2 months ago
Thank you so much for taking the time to share your experience. We're so glad we could help you get back into your garage after the recent storms. We know how frustrating it can be to be without power and unable to get your vehicle out, and we're happy our team could respond quickly to get your lock replaced. We truly appreciate your kind words, and we're always here when you need us! Thank you for trusting Crawford Door Sales.
Paul Fritz9 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Absolutely incredible service and honesty!! Highly recommend!!
Response from the owner · 2 months ago
Thank you for the recommendation and 5-star review, Paul! We are so pleased we were able to provide you with a great experience. We look forward to helping you with any of your garage door needs in the future!
jtrano11 reviewsiTotal number of Google reviews jtrano has written across all businesses on Google Maps, not just this one.
Tech guy Robert. A+ Courteous. Quick and clean service. ☆☆☆☆☆
Old door, new overhead springs installed today 7/24/26
Response from the owner · 2 months ago
Thank you for your 5-star review! We're so glad to hear you had a great experience with Robert. We take pride in providing courteous, prompt, and professional service, and we're happy we could get your door back in working order quickly! We truly appreciate your business and thank you for choosing Crawford Door Sales of Lake County!
Terry Conley3 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Tyler, thank you very much! Your guys did their job in a very professional manner! Appreciate your prompt attention to our emergency!!!
Price assessment: Great price
Services: Garage door consultation, Customer support
Response from the owner · 3 months ago
Thank you for the 5-star review, Terry! We are grateful for your kind words and are so glad we were able to respond quickly and provide the professional service you deserved. Thank you for choosing Crawford Door Sales- we appreciate your business and look forward to serving you again in the future!
Susan Rousseau2 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Crawford Doors always for my garage door needs and service! Knowledgeable, quick and attentive response for service! Highly recommend!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 4 months ago
Thank you so much for your kind words, Susan! We truly appreciate you taking the time to share your experience. Providing knowledgeable, prompt service is our goal. Thank you for choosing Crawford Door Sales for your garage door needs and for your recommendation!
Karen Zych2 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Called this morning and gentleman came out immediately to open the door. Will be out tomorrow to fix the problem. So appreciate their kindness and fast service. Great place and super service.
Services: Garage door consultation, Customer support
Response from the owner · 6 months ago
Donna, thank you so much for your kind words! We're glad we were able to help so quickly- we know how stressful a broken door can be. Thanks for choosing us- we appreciate your business!
