Construction company · Kingston, NY · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%69+16.7Value 14%53+7.5Replies to reviews 7%31+2.2Craft & service penalty0−10Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 35 window replacement servicesiPosition by Experts Score among all companies we track in this category. · better than 3%
4.5★★★★★31 Google reviews · 24 photos
87%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Creative Home Improvements 4.5 out of 5 based on 31 reviews, with the owner responding to 87 percent of them. Positive feedback highlights services like bathroom renovations, roofing, siding, and deck construction, citing fair pricing, clear communication, and punctual crews that leave properties clean. Conversely, several low-star reviews criticize the company for unreliable scheduling, including no-shows and delayed responses to communication, as well as specific workmanship issues on roofing and deck projects.
Google rating: 4.5 out of 5 from 31 reviews (87% five-star).
Reviews on this page: 31 Google reviews (28 with written comments, 4 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: February 11, 2026.
Service: Window Replacement Service serving Kingston, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other window replacement services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
Creative Home ImprovementsWindow Replacement Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Creative Home Improvements: 73/100 on this factor. Category median: 91.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Creative Home Improvements: 69/100 on this factor. Category median: 89.B
69
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Creative Home Improvements: 0/100 on this factor. Category median: 91.F
0
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Creative Home Improvements: 53/100 on this factor. Category median: 100.C
53
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Creative Home Improvements: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Creative Home Improvements: 31/100 on this factor. Category median: 57.D
31
Bar = this company · dark tick = category median.
Star ratings
31 Google reviews we collected
4.5of 5
5 stars2787%
4 stars00%
3 stars00%
2 stars00%
1 star413%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
87%praise
Praise5287%
Complaints813%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1627%
Staff & attitude1525%
Would recommend1118%
Communication58%
Price & value58%
Honesty & trust58%
Speed & response35%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Creative Home Improvement has completed multiple renovation projects in our home, and their work has consistently exceeded our expectations.”
“Absolutely terrible, unprofessional and unreliable crew.”
“Across all projects, Creative Home Improvement demonstrated professionalism, strong work ethic, and reliable timelines.”
“We highly recommend them for any interior or exterior renovation needs.”
“Greg and Kris were very easy to work with and now that Kris is “in charge” I’m glad they can still be my “go to” for home repairs.”
“He’s very fair in pricing, and I felt he was extremely honest.”
“Over 2 years ago creative homes came out and gave me a written estimate to replace my front door We agreed on price They said they would be out to do…”
“Extremely professional, personable, reliable, and finished my projects quickly.”
“They were timely and courteous, and fun to be around; they were also very careful with my carpeting and hardwood floors, and cleaned up after the proj…”
People customers mention
Kris10 reviews
Wilcox4 reviews
Greg4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Creative Home Improvements for 1 kind of job. Pick one to see what they paid and said.
Dave3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Creative Home Improvement has completed multiple renovation projects in our home, and their work has consistently exceeded our expectations. Most recently, they renovated our bathroom with a new shower and doors, installed ceramic tile flooring, and removed a wall to create a larger bedroom with newly installed…
JoAnn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
From the first moment I connected with Kris, I felt very comfortable in hiring his company. He’s very fair in pricing, and I felt he was extremely honest. During the installation of our new roof, his men were very respectful of our property and left absolutely no mess when they were done. I would highly recommend him!
Reasonable priceExterior structural repairsService not listed
Steve10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Kris Wilcox of Creative Home Improvements was great to work with and they did an excellent job on my vinyl siding. Would highly recommend them.
Reasonable priceExterior structural repairs
Tim9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Kris was working on my neighbors house and I needed a new piece of metal on the garage behind the gutter! The crew was working hard on the neighbors house and i asked him one day if he would be able to squeeze it in before he was working on the neighbors house! Both men were so nice I would highly recommend these…
Great priceRepairs & maintenanceAccessory building construction
Gene6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Kris has always done amazing work for me, my family, and several friends. This bathroom was no different! Thanks to Kris and Todd for their excellent work, focus on detail, and willingness to go above and beyond.
Shanna7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Thank you so much for making my outdated bathroom into a beautiful bathroom ! It was a LONG overdue upgrade . You accomplished in a week what I thought would take a month and it came out absolutely beautiful!
Creative Home Improvement has completed multiple renovation projects in our home, and their work has consistently exceeded our expectations. Most recently, they renovated our bathroom with a new shower and doors, installed ceramic tile flooring, and removed a wall to create a larger bedroom with newly installed French doors. Every aspect of the project was completed with excellent craftsmanship and attention to detail.
They also built a Trex deck for us two years ago, which has held up beautifully and showcased the same high level of quality.
Across all projects, Creative Home Improvement demonstrated professionalism, strong work ethic, and reliable timelines. We highly recommend them for any interior or exterior renovation needs.
Response from the owner · 8 months ago
Thank you so much for your kind words! Our team is thrilled to hear you’re happy with the renovations and the deck. We appreciate your support!
JoAnn Provenzano3 reviewsiTotal number of Google reviews JoAnn has written across all businesses on Google Maps, not just this one.
From the first moment I connected with Kris, I felt very comfortable in hiring his company. He’s very fair in pricing, and I felt he was extremely honest. During the installation of our new roof, his men were very respectful of our property and left absolutely no mess when they were done. I would highly recommend him!
Price assessment: Reasonable price
Services: Exterior structural repairs, Service not listed
Response from the owner · 10 months ago
Thanks so much for your kind words! Our team is thrilled you felt comfortable and appreciated the honesty and care during your installation.
Steve Johnson10 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Kris was working on my neighbors house and I needed a new piece of metal on the garage behind the gutter! The crew was working hard on the neighbors house and i asked him one day if he would be able to squeeze it in before he was working on the neighbors house! Both men were so nice I would highly recommend these guys! They did amazing work! Also my neighbors house come out amazing! Thank you again! Appreciate it!
Price assessment: Great price
Services: Repairs & maintenance, Accessory building construction
Response from the owner · a year ago
Thanks so much for your kind words! Our team is thrilled to hear you’re happy with the work and appreciate your recommendation!
Gene K6 reviewsiTotal number of Google reviews Gene has written across all businesses on Google Maps, not just this one.
Kris has always done amazing work for me, my family, and several friends. This bathroom was no different! Thanks to Kris and Todd for their excellent work, focus on detail, and willingness to go above and beyond.
Response from the owner · a year ago
Thank you so much for your kind words! We are thrilled to hear that you are happy with our team's work. It was a pleasure working on your bathroom project and we always strive to go the extra mile for our clients. Kris and Todd send their regards!
Shanna Knapp7 reviewsiTotal number of Google reviews Shanna has written across all businesses on Google Maps, not just this one.
Thank you so much for making my outdated bathroom into a beautiful bathroom ! It was a LONG overdue upgrade . You accomplished in a week what I thought would take a month and it came out absolutely beautiful!
Response from the owner · a year ago
We're thrilled to hear that you love your updated bathroom! Our team always aims to exceed expectations and deliver amazing results quickly. Thank you for your kind words!
Carol Bahr3 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
I have been doing business with Creative Home Improvements since 2008. You will not find a more dedicated and knowledgeable business.
Response from the owner · a year ago
Thank you for being a part of our journey since 2008! We appreciate your kind words and are grateful for your continued support. Our team is dedicated to providing top-notch service and expertise.
Edward Gallagher3 reviewsiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
CHI did a great job on a gut renovation of my master bathroom, addition of a laundry nook, and conversion of a closet to well-designed storage. They were timely and courteous, and fun to be around; they were also very careful with my carpeting and hardwood floors, and cleaned up after the project very well. In particular Kris came up with several good ideas on big things and small that got worked into the construction and/or design of the project, and they are talented in many aspects of construction and renovation. I would gladly work with them again, and fully expect that I will.
Response from the owner · a year ago
Thank you so much for your kind words! Our team is thrilled to hear that you had a positive experience with us. We pride ourselves on being timely, courteous, and full of creative ideas to make your project a success. We look forward to working with you again in the future!
Ed Molinaro3 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Great job! Chris was very professional . We have used Creative Home Improvements for over 30 + years and highly recommend.
Response from the owner · a year ago
Thank you so much for your kind words! Our team truly values your long-standing support and we are thrilled to hear that Kris delivered such a professional service. We appreciate your recommendation after all these years!
Janice Hoffer11 reviewsiTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
We are so happy with the work done with creative home improvements. It looks amazing and was done in a timely manner. communicating with Kris was easy and friendly! We will definitely use them again!
Response from the owner · a year ago
Thank you so much for your kind words! We're thrilled you're happy with the home improvements. Our team is here for you and we can't wait to work with you again!
