Bill Raymond1 reviewTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSimply put Craig is a solid guy with a great work ethic.
Creative Moving and Packing, LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%15+1.1Craft & service penalty90−1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#253 of 391 moversPosition by Experts Score among all companies we track in this category. · better than 35%
4.9 ★★★★★ 442 Google reviews · 22 photos
97%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$805typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Creative Moving and Packing, LLC at a glance
Google reviewers rate Creative Moving and Packing highly, citing punctuality, careful handling of items, and efficient assembly services. Customers frequently note that crews are friendly, professional, and communicate well throughout the process. While most feedback is positive, a small number of low-star reviews describe issues with tardiness, vehicle maintenance, and alleged damage to or theft of personal property.
- Google rating: 4.9 out of 5 from 442 reviews (97% five-star).
- Reviews on this page: 442 Google reviews (380 with written comments, 15 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: November 3, 2026.
- Service: Mover serving Phoenix, Arizona.
Data from Google, last updated November 5, 2026.
Score profile vs other movers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Creative Moving and Packing, LLC: 93/100 on this factor. Category median: 93.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Creative Moving and Packing, LLC: 92/100 on this factor. Category median: 91.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Creative Moving and Packing, LLC: 90/100 on this factor. Category median: 94.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Creative Moving and Packing, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Creative Moving and Packing, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Creative Moving and Packing, LLC: 15/100 on this factor. Category median: 79.F
15
Bar = this company · dark tick = category median.
Star ratings
442 Google reviews we collected
- 5 stars42997%
- 4 stars72%
- 3 stars31%
- 2 stars00%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 380 written reviews
- Praise81397%
- Complaints213%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price3274%
- Reasonable1023%
- Overpriced12%
- Not sure00%
$805-16% vs typical movers
Middle half of what 34 customers paid ($618–$1.0k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Speed & response22427%
- Staff & attitude21426%
- Would recommend16620%
- Quality & results11213%
- Price & value567%
- Communication466%
- Honesty & trust162%
What customers talk about
We read 380 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They showed up on time, were professional, so sweet and were more than happy to help with all our new furniture set assembly.”
“They made it look so easy and never showed they were tired or even winded!”
“Ivan, Anthony, Roy, and Adam were fantastic, so fast, and professional.”
“Ivan, Adam and Roy are awesome and I highly recommend them!”
“With the end results, I do not recommend.”
“Simply put Craig is a solid guy with a great work ethic.”
“Well, this method did not work, and I am very disappointed, BC before departure it looked packed so nicely, but it looks are deceiving.”
“I would highly recommend this company, and I thought the cost was fare and reasonable, and no surprise charges at the end.”
“It is a little on the pricey side, but if you can swing it, do it!”
“Adam, Anthony, Roy, Ivan these guys are awesome, efficient and super easy to work with!”
“Excellent movers, very careful with our stuff and genuinely fun and enjoyable to be around.”
People customers mention
- Roy 74 reviews
- Ivan 53 reviews
- Anthony 38 reviews
- Hilario 16 reviews
- Ignacio 15 reviews
- Nacho 14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Creative Moving and Packing, LLC for 7 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Gigi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ivan, Anthony and Roy were incredibly fast, efficient and gentle with my belongings, most importantly my plants. They move like ninjas! They had a kind disposition, and created a professional yet lighthearted atmosphere. I had been ridiculously stressed about the move and was behind on packing. I was going to…
Paid $1,000–1,500Great priceIn-state moving
Katy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Adam Ernie Roy and Ivan helped us move and we had a great experience! They did an amazing job packaged everything very carefully and got it done quick! Would recommend
Paid $500–1,000Great priceLocal moving
Julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ivan and Eugene were awesome! They helped me to pack up my pickup for a road trip moving to Illinois. Everything was so well placed for safety and convenience. Thank you so much guys!!
Paid $1–500Great priceMoving-related packing
Calvin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We booked Creative Moving and Packing to move from our second story condo to a single family home. Ivan, Ignacio, Isaac and Adam came promptly at the time we were given. They were all very friendly and got to work immediately. I was immediately impressed by the care that was taken to wrap our furniture up, Next…
Paid $500–1,000Great priceLocal moving
Chris9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ivan, Adam, Roy, and Anthony made our move so easy and stress free! You better tip these guys they deserve it! Seriously thank you for everything you boys were Awesome 🤩
Paid $500–1,000Great priceLocal moving
Jack1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Hands down the best moving experience I’ve ever had! Roy, Anthony, Ivan were incredibly efficient moving all my things, and got things done very fast. I couldn’t recommend using Creative Moving more!
Paid $500–1,000Great priceLocal moving
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Local moving | 90 | $569–$1.5k |
| In-state moving | 29 | $805–$2.1k |
| Moving-related packing | 26 | $478–$1.5k |
| Oversized-item moving | 23 | $228–$680 |
| Moving-related storage | 9 | $295–$986 |
| Senior moving | 6 | $556–$1.6k |
| Interstate moving | 6 | $1.6k–$4.8k |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 442 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Mariko Asada1 reviewTotal number of Google reviews Mariko has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIvan, Adam and Roy are awesome and I highly recommend them!
Brittany Hilton4 reviewsTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe used creative moving & packing to move our 2,000 sq house into a 5,000 sq ft house. They showed up on time, were professional, so sweet and were more than happy to help with all our new furniture set assembly. Ivan, Adam, Roy and Miguel were awesome!! We will be using them again and asking for the 4 of them!!
- Price assessment: Great price
- Services: Local moving
Aaron Hilton9 reviewsTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIvan, Adam, Roy, and Miguel did an amazing job! They were fast but more importantly very careful with all of our stuff. Even helped with come assembly.
Ryan Pao11 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAdam, Anthony, Roy, Ivan these guys are awesome, efficient and super easy to work with! Highly recommended!
- Price assessment: Great price
M WLocal Guide · 15 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEasily the best moving experience ever. Ivan, Anthony, Roy, and Adam were fantastic, so fast, and professional. Excellent wrapping and protection, disassembly and reassembly, everything! Money very well spent, and the rates were actually a bit lower than other top ranked movers. Go with these guys!
Alesandra Dustan1 reviewTotal number of Google reviews Alesandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIvan and his team did great! Fast and seamless and helped me with some of my looser items with no issue.
Margo HernandezLocal Guide · 37 reviewsTotal number of Google reviews Margo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google5 stars through and through!! Jesse and his entire crew have been nothing short of amazing. Working with us, coordinating, going above and beyond and truly being so patient!! You guys are incredible!! Thank you for everything!
Christi3 reviewsTotal number of Google reviews Christi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys are the best! Couldn’t ask for a better moving experience. Omar, Roy, Jose and Ivan are an amazing group of guys. Excellent movers, very careful with our stuff and genuinely fun and enjoyable to be around. We are repeat customers because they truly are the best!
Gigi Carpio2 reviewsTotal number of Google reviews Gigi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIvan, Anthony and Roy were incredibly fast, efficient and gentle with my belongings, most importantly my plants. They move like ninjas! They had a kind disposition, and created a professional yet lighthearted atmosphere. I had been ridiculously stressed about the move and was behind on packing. I was going to postpone my move to buy more time, but Jesse (GM) reassured me that the guys could help me out with packing and there was no need to worry; He was right! These guys are top notch! I wholeheartedly recommend them to anyone requiring assistance with a move. I was left feeling a deep sense of relief and gratitude🙌🏼
- Price assessment: Great price
- Price: $1,000–1,500
- Services: In-state moving
Business details
- Address: 4012 W Turney Ave Ste B2, Phoenix, AZ 85019
- Phone: (602) 595-7300
- Website: creativemoving.com
- Service area: Phoenix, AZ