Analyzing 7,340,9417.3M ReviewsFor 20,80520.8K Experts

Experts Reviews · Company report
Critter Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%59+14.3Value 14%67+9.5Replies to reviews 7%100+7.1Craft & service penalty87−1.3Momentum penalty27−7.3Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE

Critter Control

Berkley, MI · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #178Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.7★ from 154 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Critter Control is better than 64% of wildlife removal services.B
64
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Critter Control is better than 59% of wildlife removal services.C
59
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Critter Control is better than 87% of wildlife removal services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Critter Control is better than 67% of wildlife removal services.B
67
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Critter Control is better than 27% of wildlife removal services.D
27
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Critter Control is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Critter Control for 8 kinds of job.

Critter Control for hornet & wasp extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$81–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 58/100.How Job match is calculatedBuilt only from reviews Google tagged “Hornet & wasp extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#121 / 123

All 3 Google reviews tagged “Hornet & wasp extermination”

Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kurtis was fantastic!! I had many many questions about the process of removing the bees that were inside my exterior brick wall, and he took time to explain everything to me step-by-step. He also took to time to clean up all the mess made by the treatment and came back a few days later to seal up the hole. I am a…

Reasonable priceHornet & wasp extermination
StevenLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Overall very happy with the service. They came out quickly and addressed patching the holes the pesky woodpecker left around my house. They also put up some additional deterrents which should help in the event of the return.

Hornet & wasp exterminationNuisance animalsGeneral wildlife removal+ Responsiveness+ Quality+ Professionalism
Carrin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Communication was slow to start but then picked up. Service was good. Technicians very informative

Bat exterminationHornet & wasp extermination+ Professionalism

Price

$347+228% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 50%Overpriced 6%Not sure 19%

Jobs customers hired them for

JobReviewsCategory typical
Nuisance animals12$246–$426
Trapped animals11—
General wildlife removal10$246–$426
Home inspection9$66–$159
Rodent extermination8$73–$323
Bat extermination5$214–$426
General pest inspection3$63–$124
Hornet & wasp extermination3$81–$246

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