Analyzing 7,322,9817.3M ReviewsFor 20,73120.7K Experts

Experts Reviews · Company report
Critter Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%59+14.3Value 14%67+9.5Replies to reviews 7%100+7.1Craft & service penalty87−1.3Momentum penalty27−7.3Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE

Critter Control

Berkley, MI · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #178Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.7★ from 154 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Critter Control is better than 64% of wildlife removal services.B
64
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Critter Control is better than 59% of wildlife removal services.C
59
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Critter Control is better than 87% of wildlife removal services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Critter Control is better than 67% of wildlife removal services.B
67
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Critter Control is better than 27% of wildlife removal services.D
27
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Critter Control is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Critter Control for 8 kinds of job.

Critter Control for trapped animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Trapped animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Trapped animals”

KarenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My first impression of Amber was she was very friendly. Felt like I have known her for years! Very knowledgeable! Very professional! Explained everything she was going to do. It was quite fascinating listening to Amber telling me all about the Raccoon & babies that were in my soffit. I learned a lot from her!

Reasonable priceTrapped animals
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Steve S. (from the Detroit office) was awesome to work with. He was respectful of the animals, my property and me. He was dependable and worked hard each day in the extreme heat and rain that occurred during the week of my trapping session. He was very knowledgeable about the animals and their habits. Because he is…

Trapped animals
DavidLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

JP was great and explained the whole process very clearly. His recommendations were spot on, he caught our groundhog on the second morning of trapping and so far nobody else has moved in. Very pleased with the service and results!

Trapped animalsGeneral wildlife removal
AbigailLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Really easy to work with very clear communication and caught a lot of critters.

Not sureTrapped animals
Susan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Critter Control came out promptly and let us know when they would be coming back. Great service from John! Problem with squirrels in the attic seems to be solved.

Not sureTrapped animals
Linda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I love critter control- it’s been great having them and knowing I won’t have any more critters in my house!

Nuisance animalsTrapped animals+ Responsiveness+ Professionalism
RomanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tough ground hog problem made easy. Keep up the great work!

Rodent exterminationTrapped animals+ Responsiveness+ Punctuality+ Quality
Sally10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys at Criiter Control are the best! Thorough and took care of job from start to finish. I would highly recommend!

Bee exterminationNuisance animalsTrapped animals+ Responsiveness+ Punctuality+ Quality
Robin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I received helpful suggestions for ridding myself of critters.

Trapped animals
April2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceTrapped animals
Hal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Home inspectionTrapped animalsService not listed+ Professionalism

Price

$347+228% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 50%Overpriced 6%Not sure 19%

Jobs customers hired them for

JobReviewsCategory typical
Nuisance animals12$246–$426
Trapped animals11—
General wildlife removal10$246–$426
Home inspection9$66–$159
Rodent extermination8$73–$323
Bat extermination5$214–$426
General pest inspection3$63–$124
Hornet & wasp extermination3$81–$246

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