PEST CONTROL SERVICES · BOSTON, MA
Critter Control of Greater Boston logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%1+0.2Craft & service 20%6+1.2Value 10%1+0.1Momentum 8%7+0.6Track record 7%49+3.4Accountability 5%91+4.6Experts Score= 12Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.12SCORE

Critter Control of Greater Boston

Better than 0% of pest control services · #52 of 52

4.9★333 Google reviewsGoogle star rating as shown on Google Maps.
4.70★last 12 monthsAverage stars on reviews from the last 12 months only.
8.6%1–2★ in 2 yrs (avg 1.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
90%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Critter Control of Greater Boston for home inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$88–$181
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Home inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 34

All 4 Google reviews tagged “Home inspection”

★★★★★ laura · 2 months ago

Craig came out to do a home inspection he was communicative on time, friendly, factual, and efficient. Highly recommend.

Not sureHome inspection
★★★★★ Laura · 2 months ago

Craig was awesome. I was super worried we had squirrels in our chimney due to the crazy sounds I’d been hearing. Craig listened to my very limited recording /Did a careful evaluation- and then actively encouraged us to wait on any treatment, as he wanted us to gather more data over the weekend. He called on Monday-…

Home inspection
★★★★★ Amber · 4 months ago

Craig came out and was informative, courteous, and professional. He explained the issues we were having in a way that I could understand and recommended treatments and interventions that are known to be effective.

Great priceHome inspectionGeneral pest inspection
★★★★★ Laoti · 3 years ago

Adam was very helpful & great to work with.

Home inspectionNuisance animals+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Critter, grey = pest control services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.54.04.55.02024-Q1: 5.00★ (9 reviews)2024-Q2: 5.00★ (6 reviews)2024-Q3: 5.00★ (6 reviews)2024-Q4: 5.00★ (3 reviews)2025-Q1: 5.00★ (4 reviews)2025-Q2: 5.00★ (7 reviews)2025-Q3: 3.67★ (9 reviews)2025-Q4: 4.81★ (26 reviews)2026-Q1: 5.00★ (13 reviews)2026-Q2: 4.00★ (8 reviews)2026-Q3: 4.63★ (8 reviews)2026-Q4: 5.00★ (3 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$323+157% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Great price 13%Reasonable 79%Overpriced 3%Not sure 5%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%1+0.2Craft & service 20%6+1.2Value 10%1+0.1Momentum 8%7+0.6Track record 7%49+3.4Accountability 5%91+4.6Experts Score= 12Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
5
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
1
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
6
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
1
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
7
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
49
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
91

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+9 / −1
Professionalism
+7 / −1
Responsiveness
+9 / −0
Punctuality
+9 / −1
Value
+8 / −1

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