PEST CONTROL SERVICES · BOSTON, MA
Critter Control of Greater Boston logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%1+0.2Craft & service 20%6+1.2Value 10%1+0.1Momentum 8%7+0.6Track record 7%49+3.4Accountability 5%91+4.6Experts Score= 12Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.12SCORE

Critter Control of Greater Boston

Better than 0% of pest control services · #52 of 52

4.9★333 Google reviewsGoogle star rating as shown on Google Maps.
4.70★last 12 monthsAverage stars on reviews from the last 12 months only.
8.6%1–2★ in 2 yrs (avg 1.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
90%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Critter Control of Greater Boston for nuisance animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$200+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Nuisance animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 12 Google reviews tagged “Nuisance animals”

★★★★★ Maria · 6 months ago

The team was quick to respond; they are very knowledgeable and professional.

Paid $200+Reasonable priceNuisance animals
★★★★★ Kristen · 9 months ago

Cannot say enough about Critter Control and Jairo our technician. We found a mouse stirring in our house on Christmas and they were able to come out very quickly, assess the situation and put a plan in place. Jairo was very knowledgeable and professional. He addressed all our questions and concerns. While I hope…

Paid $200+Reasonable priceNuisance animals
★★★★★ cheri · 9 months ago

Excellent communication and accountability. Work was done well and as promised.

Paid $200+Reasonable priceNuisance animals
★★★★★ leejay · 9 months ago

If you are having wildlife issues in or around your home, call Critter Control of Boston first. Squirrels set up their winter home under my solar panels. I needed a permanent solution to remove the squirrels and avoid future return visits. I called several companies: left messages, unreturned calls, unresponsive.…

Reasonable priceNuisance animals
★★★★ Nancy · 10 months ago

Staff are professional and satisfied with services but should tour inside the house every other visit. Also, should notify a day before scheduled visit.

Paid $200+OverpricedNuisance animals
★★★★★ Robert · 10 months ago

Over all a very good company. The owner Dan is directly involved and cares about his company. Like anything sometimes there's hick ups but in the end they always make it right. I've been using them for at least 10 years anywhere from squirrel's in my attic to extremely big rat problem's. It was a very tricky…

Reasonable priceGeneral wildlife removalNuisance animals
★★★★★ Malice · 11 months ago

Dealing with our flying squirrel and mouse problem was made incredibly smooth thanks to Craig and the dedicated team at Critter Control. They were not only extremely prompt in their response but also easy to work with and deeply accommodating. What truly stood out was their genuine understanding; we felt completely…

Paid $200+Great priceGeneral wildlife removalNuisance animals
★★★★★ Laoti · 3 years ago

Adam was very helpful & great to work with.

Home inspectionNuisance animals+ Responsiveness+ Punctuality+ Quality
★★★★★ Lou · 3 years ago

Has a bird problem in my attic due to a broken window. They were out here within twenty four hours. Guy walked up in the attic with the confidence of a winning army. Got all the birds out FROM EVERY NOOK AND CREViCE in about five minutes. He went to town to remove them. Then help me board up the window!! From making…

Nuisance animals+ Responsiveness+ Punctuality+ Quality
★★★★★ Leah · 3 years ago

Critter Control ROCKS! After finding a *family* of 7 raccoons had burrowed into our roof, Adam from CC was able to help ensure they escaped before sealing up their entrance point. Adam was personable and professional and extremely responsive and thorough through this process. Critter Control was so helpful in this…

Nuisance animalsGeneral wildlife removal
★★★★★ Les · 9 months ago

Rating only, no written review.

Paid $200+Reasonable priceGeneral wildlife removalNuisance animals
★★★★★ Kai · 11 months ago

Rating only, no written review.

Reasonable priceGeneral wildlife removalNuisance animals

vs category

Blue = Critter, grey = pest control services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.54.04.55.02024-Q1: 5.00★ (9 reviews)2024-Q2: 5.00★ (6 reviews)2024-Q3: 5.00★ (6 reviews)2024-Q4: 5.00★ (3 reviews)2025-Q1: 5.00★ (4 reviews)2025-Q2: 5.00★ (7 reviews)2025-Q3: 3.67★ (9 reviews)2025-Q4: 4.81★ (26 reviews)2026-Q1: 5.00★ (13 reviews)2026-Q2: 4.00★ (8 reviews)2026-Q3: 4.63★ (8 reviews)2026-Q4: 5.00★ (3 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$323+157% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Great price 13%Reasonable 79%Overpriced 3%Not sure 5%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%1+0.2Craft & service 20%6+1.2Value 10%1+0.1Momentum 8%7+0.6Track record 7%49+3.4Accountability 5%91+4.6Experts Score= 12Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
5
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
1
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
6
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
1
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
7
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
49
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
91

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+9 / −1
Professionalism
+7 / −1
Responsiveness
+9 / −0
Punctuality
+9 / −1
Value
+8 / −1

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