PEST CONTROL SERVICES · BOSTON, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%1+0.2Craft & service 20%6+1.2Value 10%1+0.1Momentum 8%7+0.6Track record 7%49+3.4Accountability 5%91+4.6Experts Score= 12Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.12SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%1+0.2Craft & service 20%6+1.2Value 10%1+0.1Momentum 8%7+0.6Track record 7%49+3.4Accountability 5%91+4.6Experts Score= 12Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.12SCORECritter Control of Greater Boston
Better than 0% of pest control services · #52 of 52
4.9★333 Google reviewsGoogle star rating as shown on Google Maps.
4.70★last 12 monthsAverage stars on reviews from the last 12 months only.
8.6%1–2★ in 2 yrs (avg 1.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
90%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Critter Control of Greater Boston for rodent extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$121–$371
All 2 Google reviews tagged “Rodent extermination”
Cassandra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★
This man thought my cat was a “critter” and for lack of better words unalived my poor sweet Sampson. He was 12 years old. For 12 years I loved him and this man took him from me. I’m so disappointed in this company and his unprofessional behavior that followed this tragedy.
Rodent extermination− Punctuality− Quality
marc1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Wanted to share my experience had a few issues with skunks and Critter control came out and advised us what to do. Your tech Howard was outstanding very patient thank you again
Rodent extermination
vs category
Blue = Critter, grey = pest control services average
Rating over time
Price
$323+157% vs typical pest control services
Bar = middle half of what customers paid · gold mark = category median.
Great price 13%Reasonable 79%Overpriced 3%Not sure 5%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%1+0.2Craft & service 20%6+1.2Value 10%1+0.1Momentum 8%7+0.6Track record 7%49+3.4Accountability 5%91+4.6Experts Score= 12Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
5
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
1
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
6
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
1
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
7
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
49
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
91
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+9 / −1
Professionalism
+7 / −1
Responsiveness
+9 / −0
Punctuality
+9 / −1
Value
+8 / −1
