Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
Google reviewers rate Croix Crystal Water Treatment 4.7 out of 5 based on 81 reviews, with the owner responding to 22 percent of comments. Customers frequently praise the company for punctual appointments, clear communication, and competitive pricing during water softener and reverse osmosis installations. However, some lower-rated reviews cite issues with billing inaccuracies, missed delivery notifications, and disputes regarding warranty coverage for previously installed equipment.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
81 Google reviews we collected
Phrases our text analysis found in 67 written reviews
How often each topic comes up in the written reviews
We read 67 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He arrived on time, kept the work area clean, and was respectful throughout the visit.”
“Our technician Sam did a solid, efficient and professional job with an urgent water softener issue.”
“We had a reverse osmosis water system installed today, and Sam did an excellent job.”
“My husband and I had a terrible experience with Culligan and we were in a time crunch.”
“The price was very reasonable to others I researched.”
“Constant billing inaccuracies--always being overcharged.”
“Before leaving, he made sure everything was functioning properly and answered our questions.”
“Nice people and I’d highly recommend to anyone looking for a water softener”
“Sam was upfront and honest about all the costs involved with the equipment and installation charges.”
praise complaint · found by our text analysis, Google review wording unchanged.
We had a reverse osmosis water system installed today, and Sam did an excellent job. He arrived on time, kept the work area clean, and was respectful throughout the visit. Before leaving, he made sure everything was functioning properly and answered our questions. We’re very happy with the installation!
Had a new water softener installed March, 2026. Sam and team did a great job! Sam’s a great communicator and patiently listens and answers questions.
Our technician Sam did a solid, efficient and professional job with an urgent water softener issue. Very pleased with the outcome.
We are so happy with our great service tech Sam. He is attentive, knowledgeable and very competent. Thank you Croix/Finken we will highly recommend !
Very professional, came up with the correct solution for our needs. Got the work done within two weeks of initial visit. Competitive pricing. Great people!
Very knowledgeable. Were able to install in the cabinet above the fridge so we could keep our under-sink space. Had an easy experience from start to finish.
4.7 ★★★★★ 81 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We had a reverse osmosis water system installed today, and Sam did an excellent job. He arrived on time, kept the work area clean, and was respectful throughout the visit. Before leaving, he made sure everything was functioning properly and answered our questions. We’re very happy with the installation!
Had a new water softener installed March, 2026. Sam and team did a great job! Sam’s a great communicator and patiently listens and answers questions.
Our technician Sam did a solid, efficient and professional job with an urgent water softener issue. Very pleased with the outcome.
We are so happy with our great service tech Sam. He is attentive, knowledgeable and very competent. Thank you Croix/Finken we will highly recommend !
Hi Mary Sue and David, Thank you so much for your kind words! We’re delighted to hear that Sam provided you with attentive and knowledgeable service—he truly is a valued member of our team! Your recommendation means the world to us, and we appreciate your trust in Croix/Finken. If you ever need anything, we’re here to help! Best regards, The Finken Team
Very professional, came up with the correct solution for our needs. Got the work done within two weeks of initial visit. Competitive pricing. Great people!
Hi Nick, Thank you for your wonderful review! We’re so glad to hear that our team provided a professional experience and found the right solution for your needs. We strive to deliver quality service in a timely manner, and it’s great to know we met your expectations. We truly appreciate your support and kind words about our team. If you ever need anything in the future, we’re here for you! Best regards, The Finken/Croix Team
Quick contact for appointment. Issue resolved quickly.
Hi John, Thank you for your review! We're so glad to hear that scheduling was quick and that we were able to resolve your issue efficiently. Providing fast and reliable service is what we strive for! If you ever need anything in the future, we’re here for you. Best regards, The Finken Team
One of their drivers was tailgating my car on 494. He then swerved very aggressively around us gave us the finger and proceeded to try and get in front of us(there was a car ahead of us) and instead of moving in front of us he almost hit the car with myself, my wife, my son and my infant daughter inside. Older white male, he then proceeded to drive erratically and tried to hit us 2 more times before getting off on an exit ramp where he gave the finger to us 7 more times. The plate number was kfg-413 and the date was 10/17/2023 at about 5:45. When I called the company to complain I never heard back. If this driver represents your company then I hope you go out of business because driving like a madman and trying to hit a car with my children in it is a very violent act. It's very lucky for your driver that he did not end up hitting my car with my children in it as it would have been seen as an attack in my family.
Update: I've heard from a couple of folks apologizing for the issue and hopefully we'll get things resolved next week. Upping the stars to 3 for now. Original review: I just bought a home that has a water softener with Croix Crystal sticker and phone number on it. I've made three attempts to contact them. First time was via the web and I received a call back, he was very eager to talk to me when we were talking about a new softener but when I told him I'd like to see if we can get the current one working first he said he'd call me the next week to schedule an appointment, no call. Second time I called in and talked to someone, he said he'd have someone call me, two days later and no call. Third time I called in again and the receptionist cut me off as I was explaining the situation and transferred me to a voicemail. I'm open to revising my rating and review if they come through but I doubt I'll hear from anyone.
Very knowledgeable. Were able to install in the cabinet above the fridge so we could keep our under-sink space. Had an easy experience from start to finish.
I got the water softener from Croix Crystal-I found the company in a recommendation from the website Next Door. Everything went so smooth. From the quote to installation! I highly recommend giving them a call!
Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
