Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Crossroads Property Rescue logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%52+28.4Reliability 24%18+4.4Value 14%13+1.8Replies to reviews 7%97+6.9Craft & service penalty67−3.3Momentum penalty30−7Experts Score= 31Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.31SCORE

Crossroads Property Rescue

Morgantown, WV · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 15 water damage restoration services · 4.6★ from 70 Google reviews

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Report card

Percentile vs other water damage restoration services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crossroads Property Rescue is better than 52% of water damage restoration services.C
52
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crossroads Property Rescue is better than 18% of water damage restoration services.F
18
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crossroads Property Rescue is better than 67% of water damage restoration services.B
67
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crossroads Property Rescue is better than 13% of water damage restoration services.F
13
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crossroads Property Rescue is better than 30% of water damage restoration services.D
30
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crossroads Property Rescue is better than 97% of water damage restoration services.A
97

Reviews for your job

Customers hired Crossroads Property Rescue for 4 kinds of job.

Crossroads Property Rescue for flood restoration

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).1.00
Usually paidThe price range customers picked most often for this job.—

All 1 Google reviews tagged “Flood restoration”

William14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★

12/17/25 - The floor is now starting to sag again, The drywall and trim in the bathroom is cracking. I would stay away from this company. They left a message in this review to contact them, I called and left a message with the secretary and she said she would have someone call me back, NO ONE EVER DID! I will be…

Customer photo from William's reviewCustomer photo from William's review
OverpricedFlood restorationWater removalFlooring− Quality− Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 33%Overpriced 33%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair8—
Water removal5—
Mold remediation3—
Flooring2—

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