Water damage restoration service · Morgantown, WV · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%52+28.4Reliability 24%18+4.4Value 14%13+1.8Replies to reviews 7%97+6.9Craft & service penalty67−3.3Momentum penalty30−7Experts Score= 31Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.31SCORE
DGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 15 water damage restoration servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.6★★★★★70 Google reviews · 22 photos
89%five-star reviews
4.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
19%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the company's rapid response times, professional demeanor, and consistent communication regarding water damage mitigation and restoration projects. Positive feedback often mentions knowledgeable staff who effectively manage insurance claims and provide detailed progress updates. However, several low-star reviews criticize the firm for incomplete repairs, property damage during work, and a lack of follow-up on unresolved issues or returned calls.
Google rating: 4.6 out of 5 from 70 reviews (89% five-star).
Reviews on this page: 70 Google reviews (61 with written comments, 4 with photos).
Owner responses: the business replied to 10% of reviews.
Most recent review: October 25, 2026.
Service: Water Damage Restoration Company serving Morgantown, West Virginia.
Data from Google, last updated October 28, 2026.
Score profile vs other water damage restoration services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.
Crossroads Property RescueWater Damage Restoration Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crossroads Property Rescue: 52/100 on this factor. Category median: 88.C
52
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crossroads Property Rescue: 18/100 on this factor. Category median: 78.F
18
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crossroads Property Rescue: 67/100 on this factor. Category median: 94.B
67
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crossroads Property Rescue: 13/100 on this factor. Category median: 96.F
13
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crossroads Property Rescue: 30/100 on this factor. Category median: 100.D
30
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crossroads Property Rescue: 97/100 on this factor. Category median: 100.A
97
Bar = this company · dark tick = category median.
Star ratings
70 Google reviews we collected
4.6of 5
5 stars6289%
4 stars11%
3 stars00%
2 stars00%
1 star710%
Praise vs complaints
Phrases our text analysis found in 61 written reviews
89%praise
Praise10889%
Complaints1311%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
60%fair
Great price117%
Reasonable233%
Overpriced233%
Not sure117%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3025%
Speed & response2621%
Would recommend2017%
Quality & results1412%
Honesty & trust1412%
Communication97%
Price & value87%
What customers talk about
We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone at Crossroads is so nice and they provide excellent service.”
“They were very unprofessional and broke a light fixture in the area under my stairwell and never told me and when I called them they gave me the run a…”
“Crossroads came promptly and tested the tile and started the abatement very soon after.”
“We very much appreciate their hard work and would highly recommend to friends and family.”
“I would stay away from this company.”
“They worked hard starting at 6am daily, Monday-Saturday to get the place back to normal with not only speed but great attention to detail.”
“It was genuinely worth the cost to get these professionals out here, quality of work was unmatched.”
“He was very knowledgeable and Professional about the way he explained what needed to be done and how they were going to make it happen.”
“Absolutely destroyed the restroom as well as got water into a great deal of other areas in the building.”
“When they did the estimate it was an actual crossroads guy.”
People customers mention
Wes4 reviews
Shaun4 reviews
Jason4 reviews
Allison3 reviews
Justin3 reviews
Kayla3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Crossroads Property Rescue for 4 kinds of job. Pick one to see what they paid and said.
RRola2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★
Please do not use these people . They were very unprofessional and broke a light fixture in the area under my stairwell and never told me and when I called them they gave me the run around and never returned to fix it . They also got a gluey substance on my carpet of which I cannot remove and in my basement area.…
Mold remediation
WWilliamLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Everyone at Crossroads is so nice and they provide excellent service. We had water damage and they are insanely professional. They provide daily update emails and call and arrive when they say. We very much appreciate their hard work and would highly recommend to friends and family.
Water damage-related cleanup & repair
CCameron2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Experienced and knowledgeable staff. Speed of service was incredible and everyone we spoke to was very pleasant. You wont be disappointed in the amazing services they provide.
Great priceService not listed
DDrew4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Corleen Long has been such a great point of contact with Crossroads and provided a tremendous amount of detail in her consultation.
VValerie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Corleen is the best and so is crossroads ! The fastest and most responsible at Their services.
BBBQLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★
Got a quote for $5800, was told everything would be back to normal. Well unfortunately that hasn’t been the case. Wall trim isn’t staying on, paint didn’t match, and we still have a hole in the wall.
Please do not use these people . They were very unprofessional and broke a light fixture in the area under my stairwell and never told me and when I called them they gave me the run around and never returned to fix it . They also got a gluey substance on my carpet of which I cannot remove and in my basement area. They lied and said they did.not know they broke the light fixture but they had cleaned it up from the floor before leaving and I never noticed until the next day.
Services: Mold remediation
W
William ClevelandLocal Guide · 25 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Everyone at Crossroads is so nice and they provide excellent service. We had water damage and they are insanely professional. They provide daily update emails and call and arrive when they say. We very much appreciate their hard work and would highly recommend to friends and family.
Services: Water damage-related cleanup & repair
Response time: 0–1 hr
W
William Leister14 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
12/17/25 - The floor is now starting to sag again, The drywall and trim in the bathroom is cracking. I would stay away from this company.
They left a message in this review to contact them, I called and left a message with the secretary and she said she would have someone call me back, NO ONE EVER DID!
I will be posting new pictures as soon as I can.
Use another company for your water damage needs. anyone but this place..
If anyone asks I will tell them to go somewhere else, I've already told a few and they went elsewhere..
When they were told about the issues they sent the guys that actually did the work to look at it, Of course they said nothing was wrong. Why wouldn't you send an actual company guy and no the contractor. When they did the estimate it was an actual crossroads guy.
The walls in the bathroom are cracking. Probably because the floor is starting to sag..
Cracks in bathroom and sagging floors are getting worse.
The Drain they installed around the foundation doesn't work at all. Water is still getting into crawlspace.
The parts that they Jacked up and supported with the wood supports like in the pictures has began to sink again.
Purchased a property where they fixed the floor that had sagged over the years. Started checking things and the wall between the 2 bedrooms is not level, its out over an inch from top to bottom. I have a copy of the estimate they gave the previous owner. and they did not do a lot of the things listed on there but charged them the whole price. Like they were supposed to jack up the floor in a couple rooms and it looks like they were supposed to use concrete piles to support it, but they just used pieces of wood nailed together which are sitting on the ground not on blocks or concrete. And that vapor barrier is just laying on the ground and not attached around the edges so I'm not sure if its really doing anything. Other things are wrong also but I'm not going to put them all here.
Price assessment: Overpriced
Services: Flooring
Negative: Quality, Value
Services: Flood restoration, Water removal, Flooring, Water damage-related cleanup & repair
Response from the owner · 3 years ago
Hi Mr. Leister,
I am sorry to read that you had a negative experience with our services. We take all feedback seriously and always strive to improve our services.
When looking through our data bases, I cannot find record of you having called our office to discuss this issue. If you would like to discuss this issue further, please contact our office with the address to the property so we can determine if services were not provided appropriately. As a side note, we have every customer sign off on work provided at the completion of each job!
Thanks again!
C
Cameron Halloran2 reviewsiTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
Experienced and knowledgeable staff. Speed of service was incredible and everyone we spoke to was very pleasant. You wont be disappointed in the amazing services they provide.
Price assessment: Great price
Services: Service not listed
D
Drew Harding4 reviewsiTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
Got a quote for $5800, was told everything would be back to normal. Well unfortunately that hasn’t been the case. Wall trim isn’t staying on, paint didn’t match, and we still have a hole in the wall.
Price assessment: Overpriced
Services: Water damage-related cleanup & repair
Response from the owner · 6 months ago
Hello! Thank you for reaching out over Google, however we are a little confused about your complaints. Drew completed the touch ups on the bathroom in early March 26 and the final pictures look amazing. I'm wondering if these photos were taken before the project was completed. I cannot add photos here, however I am going to add the pre/post photos from your property to our website, to be shown as "Robertson". If there are any other concerns please feel free to contact us directly as we always stand by our work.
M
Meredith Rogers1 reviewiTotal number of Google reviews Meredith has written across all businesses on Google Maps, not just this one.
After we had water coming into our basement and realizing a remodel was going to be needed to had our tile floors tested and come back positive for asbestos. Crossroads came promptly and tested the tile and started the abatement very soon after.
Services: Water damage-related mold removal, Service not listed
D
Daniel R.5 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Want to say thank you to Crossroads and their entire team. They took care of us professionally and most importantly, promptly during a desperate time. Thank you all so very much
