Water damage restoration service · Morgantown, WV · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%69+40.5Reliability 26%45+11.7Value 15%82+12.5Craft & service penalty90−1Experts Score= 64Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 15 water damage restoration servicesiPosition by Experts Score among all companies we track in this category. · better than 21%
4.6★★★★★20 Google reviews · 23 photos
90%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise SERVPRO of Morgantown for its professional and friendly crew, noting that the team provides clear communication and effectively alleviates stress during water and fire damage restoration. Positive feedback highlights the company's punctuality and helpful customer service. However, recurring criticism in low-star reviews concerns billing practices, specifically charges for entire rooms or services like steam cleaning that were not fully performed or necessary.
Google rating: 4.6 out of 5 from 20 reviews (90% five-star).
Reviews on this page: 20 Google reviews (9 with written comments).
Owner responses: the business replied to 55% of reviews.
Most recent review: May 28, 2026.
Service: Water Damage Restoration Company serving Morgantown, West Virginia.
Data from Google, last updated October 28, 2026.
Score profile vs other water damage restoration services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
SERVPRO of MorgantownWater Damage Restoration Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Morgantown: 69/100 on this factor. Category median: 88.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Morgantown: 45/100 on this factor. Category median: 78.C
45
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Morgantown: 90/100 on this factor. Category median: 94.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Morgantown: 82/100 on this factor. Category median: 96.A
82
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Morgantown: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
20 Google reviews we collected
4.6of 5
5 stars1890%
4 stars00%
3 stars00%
2 stars00%
1 star210%
Praise vs complaints
Phrases our text analysis found in 9 written reviews
92%praise
Praise1292%
Complaints18%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend646%
Staff & attitude323%
Speed & response18%
Communication18%
Price & value18%
Honesty & trust18%
What customers talk about
We read 9 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Such an awesome company, everyone here is so professional and so helpful, I would totally recommend them!”
“Professional, friendly, awesome, hard working group of people.”
“Great customer service, the crew onsite was quick!”
“Things were handled with ease and they kept me informed every step of the way!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of Morgantown for 4 kinds of job. Pick one to see what they paid and said.
KKrista3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Servpro has been an amazing company to work with. Things were handled with ease and they kept me informed every step of the way! I would highly recommend them!
Reasonable priceFlood restorationFlooringPainting
TTeresa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Professional, friendly, awesome, hard working group of people. They made dealing with the nightmare we experienced much more bearable. Highly recommend!!!!!
CCorey5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★
We were billed for an entire room that only had water damage to a very small portion. Beds, dressers, couches, and desks that were heavy were not moved and cleaned under but we were billed for that also. We were also billed for steam cleaning that did not take place. I was ok with the team not moving the large…
HHailee2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Such an awesome company, everyone here is so professional and so helpful, I would totally recommend them!!
Fire damage cleanup & repairRemodeling+ Responsiveness+ Punctuality+ Quality
ZZac10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Had a supply line in my bathroom on the second story go and flooded my kitchen and basement below and was absolutely devastated. Servepro showed up and alleviated alot of the stress I had built up after finding my kitchen ceiling caving in... would highly recommend them to anyone I know in a similar situation.
Water damage-related cleanup & repairRemodeling+ Responsiveness+ Punctuality+ Professionalism
Servpro has been an amazing company to work with. Things were handled with ease and they kept me informed every step of the way! I would highly recommend them!
Price assessment: Reasonable price
Services: Flood restoration, Flooring, Painting, Fire damage cleanup & repair
Response from the owner · 4 months ago
Thank you! You have been a wonderful customer and helpful as well. Glad we could assist you in this time of need.
B
Brittany Hull4 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Professional, friendly, awesome, hard working group of people. They made dealing with the nightmare we experienced much more bearable. Highly recommend!!!!!
Response from the owner · 2 years ago
We are happy that we was able to make an unbearable situation a little easier on you. If you ever need us again don't hesitate to contact us.
C
Corey Kyle5 reviewsiTotal number of Google reviews Corey has written across all businesses on Google Maps, not just this one.
We were billed for an entire room that only had water damage to a very small portion. Beds, dressers, couches, and desks that were heavy were not moved and cleaned under but we were billed for that also. We were also billed for steam cleaning that did not take place. I was ok with the team not moving the large furniture because it wasn't wet under all of them, but I did not know that we would still be billed for it. Since we were paying out of pocket instead of through an insurance company it is something my family and I will remember for a long time. We were told up front that billing would be based on the time they spent in our home, not based on square footage and it turns out that they bill for both and they err on the side of mansion and forever in both measurements. 8k for 3 hours of work.
C
Corrie Shaffer3 reviewsiTotal number of Google reviews Corrie has written across all businesses on Google Maps, not just this one.
Had a supply line in my bathroom on the second story go and flooded my kitchen and basement below and was absolutely devastated. Servepro showed up and alleviated alot of the stress I had built up after finding my kitchen ceiling caving in... would highly recommend them to anyone I know in a similar situation.
Thank you so much for the 5-star rating, Amber! We're thrilled to hear you were happy with our restoration services. We welcome all types of feedback, so we’d love to hear more about your experience in your review if you have a moment.
