Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Crossroads Property Rescue logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%52+28.4Reliability 24%18+4.4Value 14%13+1.8Replies to reviews 7%97+6.9Craft & service penalty67−3.3Momentum penalty30−7Experts Score= 31Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.31SCORE

Crossroads Property Rescue

Morgantown, WV · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 15 water damage restoration services · 4.6★ from 70 Google reviews

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Report card

Percentile vs other water damage restoration services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crossroads Property Rescue is better than 52% of water damage restoration services.C
52
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crossroads Property Rescue is better than 18% of water damage restoration services.F
18
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crossroads Property Rescue is better than 67% of water damage restoration services.B
67
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crossroads Property Rescue is better than 13% of water damage restoration services.F
13
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crossroads Property Rescue is better than 30% of water damage restoration services.D
30
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crossroads Property Rescue is better than 97% of water damage restoration services.A
97

Reviews for your job

Customers hired Crossroads Property Rescue for 4 kinds of job.

Crossroads Property Rescue for water removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.20
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 41/100.How Job match is calculatedBuilt only from reviews Google tagged “Water removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.67%

All 5 Google reviews tagged “Water removal”

William14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★

12/17/25 - The floor is now starting to sag again, The drywall and trim in the bathroom is cracking. I would stay away from this company. They left a message in this review to contact them, I called and left a message with the secretary and she said she would have someone call me back, NO ONE EVER DID! I will be…

Customer photo from William's reviewCustomer photo from William's review
OverpricedFlood restorationWater removalFlooring− Quality− Value
Duane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My first impression of Crossroads Property Rescue was when project director Brian K. came to our flooded building and started assessing the damages. A busted waterline had released 16k gallons of water throughout our 4,000 square ft facility. Brian Went over the building foot by foot to determine the extent of the…

Reasonable priceWater removalWater damage-related cleanup & repairMold remediation
Dalton7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Crossroads was my first call. Had a water line bust in a commercial bathroom above the ceiling. Absolutely destroyed the restroom as well as got water into a great deal of other areas in the building. Crossroads was there within 30 minutes of my call then got all hands on deck to get drywall cut out and water sucked…

Reasonable priceWater removalWater damage-related cleanup & repairMold remediation
Judy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Crossroads came out the same day and started mitigation. They worked well with my elderly parents and were courteous and polite. Wes and Mike from restoration were fast and also very nice and helpful with my parents. Great company to work with.

Fire damage cleanup & repairWater damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Quality
Fay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Crossroads Property Rescue lives up to their name. They're very thorough, knowledgeable and trustworthy. It is my third time using Crossroads. I highly recommend Crossroads.

Water damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 33%Overpriced 33%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair8—
Water removal5—
Mold remediation3—
Flooring2—

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