Experts Reviews · Company report
Crow's Plumbing Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Momentum penalty69−3.1Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Crow's Plumbing Service

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 2,222 Google reviews

Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crow's Plumbing Service is better than 84% of sump pump repair services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crow's Plumbing Service is better than 78% of sump pump repair services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crow's Plumbing Service is better than 90% of sump pump repair services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crow's Plumbing Service is better than 100% of sump pump repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crow's Plumbing Service is better than 69% of sump pump repair services.B
69
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crow's Plumbing Service is better than 100% of sump pump repair services.A
100

Reviews for your job

Customers hired Crow's Plumbing Service for 8 kinds of job.

Crow's Plumbing Service for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 21 Google reviews tagged “Installation”

RobLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was my own general contractor and installed a new natural gas whole house generator. I needed a licensed plumber to connect the hard-pipe gas line to the generator. On this multi-month project, I spoke with several plumbing companies, but Crow's Plumbing Service was the only one that was professional, thorough,…

InstallationOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
AmyLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Jacob was an absolute pleasure to have working on our project. He was professional, communicative, and really put care into his work. Highly recommended!

Plumbing leak detectionShower installationInstallation+ Responsiveness+ Punctuality+ Quality
MaryLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had Jacob come out today to install a washer Lowes delivered but said they couldn't install. I'm so glad we had someone from Crow's do it. Not only did he take care of my new washer making sure it was carefully installed without any dings or scratches, Jacob went through all the features making sure it could…

Installation+ Responsiveness+ Punctuality+ Quality
Paul12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jacob and Josh were professional and efficient. They gave me all my options and then performed what I agreed to. I will use them again.

Installation
Austin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

PRV & shutoff valve installed in less than two hours and were pleasant to chat with - thanks guys!

InstallationPlumbing pipe repair+ Responsiveness+ Quality
JoshLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Gus was great. This company was excellent from my first call through completion. I will use them again and will refer anyone who ever asks me about a plumber.

Water heater installationInstallationWater heater repair+ Responsiveness+ Punctuality+ Quality
Edgar6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Matt and the whole team at Crow's Plumbing were great from the start. My AC unit finally blew after 20 years of service, and Matt, Karen, and the Crow's team were responsive and knowledgeable when helping me with all of the questions that I had about units, installation, and pricing. Their communication throughout…

Install ACInstallation+ Responsiveness+ Quality+ Professionalism
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company has gone above and beyond to take care of our problems. The office staff especially Karen are wonderful, friendly and so personable. Matt was our HVAC tech who has done extensive work for both my family and for my mom. He worked tirelessly on my moms’ 65 yr old floor furnace including going under the…

HVAC system maintenanceHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
JosephLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Luke did a darn good job! Great quality job with a good price. Luke installed a new water heater and then did some repairs on my water faucet valves last year. This week I noticed my kitchen faucet was loose so I called Crows and talked to a great lady named Karen. Luke showed up today and installed my new kitchen…

Faucet installationWater heater installationInstallation+ Quality+ Value
LeAndre9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Eric was very professional and knowledgeable when it came to explaining the whole installation of my water softener and filtration system. Eric was on time and punctual.

Installation+ Responsiveness+ Punctuality+ Quality
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Brock did an excellent job as was his previous work.

Faucet installationInstallation+ Quality+ Professionalism
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tl;Dr - Great experience from 1st contact to finished installment. Less than 1 day to inspect, quote, and install new water softener and heater. Absolutely will refer friends & family. I contacted Crows Plumbing several weeks back with the intent of replacing an old water heater in a home we recently moved into. I…

Water heater installationInstallation+ Responsiveness+ Punctuality+ Quality
Heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Luke is a beast, I threw every fancy design element at him and he just took it and knocked it out of the park. Always has a positive attitude, presents solutions and worst case scenarios efficiently (explaining to non-industry people), and is a great problem solver. Excited to share final product photos with y’all!

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Tu-Uyen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Absolutely amazing service!!!! I 20 out of 10 recommend Jakob and Tim to anyone who needs repair work done well and in a timely manner. Especially now that I’ve worked with Jakob, I won’t give any other company a second thought!! I urge anyone who may be procrastinating on their repair projects like I did to call…

Plumbing leak detectionWater heater installationInstallation+ Responsiveness+ Punctuality+ Quality
Candice4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brock was awesome and did a great job with installing our water softener. He also explains everything well so we know what we need to do with the upkeep of the system. We will be using them again for future projects.

InstallationService not listed+ Responsiveness+ Punctuality+ Quality
Jim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Josh was great. The crew installed the gas line into my garage in record time. High quality work for a reasonable price. Friendly and easy to deal with. Will definitely be calling back for future plumbing needs. One of the big issues with contracting out a job like this is that an estimate is made, deposit…

Installation+ Responsiveness+ Punctuality+ Quality
Pete5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Matt and his team were great. Explained the work and problems encountered very well. Quality install and cleaned up afterwards. Highly recommended.

Installation+ Responsiveness+ Punctuality+ Quality
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gus and crew did a great job installing an NG hookup for my generator, and went the extra mile to paint the service meter and piping. I would highly recommend.

Installation+ Responsiveness+ Punctuality+ Quality
Matt6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gus and Josh were very professional, respectful, and made sure the job was done properly. Karen in the office made it easy to work with special time requirements (had to shut off water after 6pm for commercial building). Will definitely use in the future for plumbing needs!

InstallationService not listed+ Responsiveness+ Punctuality+ Quality
J.R7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionInstallationToilet repair
BlaneLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

InstallationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$506+6% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 58%Overpriced 8%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair176$278–$1.2k
Drain cleaning163$248–$493
Plumbing leak detection153$228–$542
Water heater installation142$1.2k–$2.8k
Toilet repair128$248–$559
Water heater repair91$246–$706
Faucet repair91$228–$645
Faucet installation88$305–$645

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