Experts Reviews · Company report
Crow's Plumbing Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Momentum penalty69−3.1Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Crow's Plumbing Service

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 2,222 Google reviews

Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crow's Plumbing Service is better than 84% of sump pump repair services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crow's Plumbing Service is better than 78% of sump pump repair services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crow's Plumbing Service is better than 90% of sump pump repair services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crow's Plumbing Service is better than 100% of sump pump repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crow's Plumbing Service is better than 69% of sump pump repair services.B
69
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crow's Plumbing Service is better than 100% of sump pump repair services.A
100

Reviews for your job

Customers hired Crow's Plumbing Service for 8 kinds of job.

Crow's Plumbing Service for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.47
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$600–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$251–$478
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 47 Google reviews tagged “Shower repair”

WilliamLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josafat did a great job. Arrived on time, explained everything well. Fixed three separate items. Will use Crow's again.

Paid $600–800Reasonable pricePlumbing pipe repairShower repairService not listed
Abhinav6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service! Tim was able to come over and get my shower up and running in no time at all.

Shower repair
Rajiv1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent work.

Reasonable priceFaucet repairShower repair
June9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Excellent service! Edward P was very helpful, prompt, professional, worked quietly, and cleaned- up after! He is also very personable. Thank you Edward!

Faucet repairShower repair+ Quality
Sara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Juan was great. He quickly sized things up and knew the problems and solutions. He was prompt, friendly, and patient answering my many questions. I got the estimate in my email almost instantly. He understood the challenges and priorities of a home with older plumbing. And he was nice to my dog.

Great priceWater heater installationPlumbing leak detectionShower repair
AmberLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great communication and service. The office called to see if they could come a day earlier than scheduled which worked great for me! They were professional, friendly and got the job done right. Brock was great!

Reasonable pricePlumbing leak detectionFaucet installationShower repair
Sang3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Juan did an amazing job Assessing the problem and coming up with a solution!

Paid $900–1,000Reasonable priceShower repair
Melanie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brock was sent to do our repair. He was so kind, professional and helpful. Great service.

Reasonable priceShower repair
Lacy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Karen was very knowledgeable and pleasant to speak with about our plumbing issue. She set up an appointment on the same day. Paul changed out the laundry room wash box...I work night shift so all that happened quitely while I slept. When I woke up last night, I was so surprised and happy.

Plumbing leak detectionFaucet repairShower repair
AndrewLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a shower leak, unknown location. Great customer service start to finish, provided planned arrival time, call received from dispatch and dispatched plumber. Very professional, thorough diagnosis and solution implementation, excellent work, overall AAA++.

Plumbing leak detectionPlumbing pipe repairShower repair
CR0MAGS8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Xavier was nothing but professional and polite. Work was completed in time and there were no hidden costs. Great experience with Crows Plumbing! Thank you!

Faucet installationShower repair+ Responsiveness+ Punctuality+ Professionalism
DavidLocal Guide · 98 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ruben worked on our last 2 properties. Both were plumbing and gas challenges. He did some complex diagnostics and came up with well thought out solutions. He also thought ahead about our water needs and pressure from our well. Upgraded lines to 1inch outside and 3/4inch inside from 1/2inch in both. Really…

Plumbing leak detectionFaucet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Gabriel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very responsive to your need Very professional and explained the process very well I definitely recommend.

Plumbing leak detectionShower repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
jfilbysd3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Zach was friendly and professional. Quick diagnostics revealed the shower faucet cartridge had seized. It required drilling it out and replacing. A quick trip to Home Depot for the part and it's back in order.

Shower repair
Joshua2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

All techs were nice, efficient, and clear. They got my issues sorted quickly and were very open about cost and what the cost bought.

A/C system maintenanceToilet installationShower repair+ Responsiveness+ Punctuality+ Quality
Alan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Gus was awesome, professional, and his readiness to fix the issue was impressive. Exactly what I needed. Thanks Gus!

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Greg8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jacob Pryor did a lot of work for me when I bought a house in Round Rock. He installed a tankless water heater, sofener, two new toilets, as well as fixed and replaced some old hardware. He was on time, professional, and explained all the options clearly. Great work. I’ll be using them again when it comes time to upgrade the kitchen and bathrooms.

Faucet installationToilet installationWater heater installation+ Responsiveness+ Quality+ Professionalism
TaylorLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Luke was extremely knowledgeable, friendly, and professional! My problem was solved for a great price and I will definitely use Crows again next time I need a plumbing service! Update: I just used Crow's again for a leak I had from my water heater. Brock came out to give me an estimate and was able to replace it…

Shower repair+ Responsiveness+ Punctuality+ Quality
AntonioLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tim and Crow's service are very reliable, and professional on the services that they provided me with in replacing my shower heads. Tim even provided me with instructions on how to maintain and clean them. Thanks Tim!

Shower repair+ Responsiveness+ Punctuality+ Quality
Molly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Eric did a great job installing a bidet, repairing a shower head and will do a return visit when the specific parts come in for our guest bathroom toilet. Eric was a pleasure to work with! Crows plumbing has a wonderful professional staff that keeps you informed throughout your experience.

Shower repairToilet repair+ Responsiveness+ Punctuality+ Quality
DevlinLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Crow's plumbing always answers the phone and has always been super responsive. They schedule my service needs immediately and they show up when they say they are going to show up. We had Eric fix our plumbing issues and I would use him again in a heartbeat. He is super kind, knowledgeable, and answered all my…

Shower repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Paul8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Luke was on time and did a professional job. He replaced the shower valve for us. We were worried that there would be a mess but he did such a great job that you can’t even notice the work was done. And now we have a working shower. Thanks a bunch Luke.

Shower repair+ Responsiveness+ Punctuality+ Professionalism
Maisie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service!! Jacob was kind, informative and fast worker. He fixed the leak in my shower in no time at all. Highly recommend!!

Shower repair+ Responsiveness+ Punctuality+ Quality
Lauryn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gus came and did a fantastic job repairing in our house! We will use Crow again and Gus especially!!!

Faucet installationFaucet repairShower repair+ Responsiveness+ Quality+ Professionalism
Barrett8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tim Terpstra was a great hire and provided excellent service. He put me at ease for the repairs that I needed to have done. He explained both the process and pricing to put the power in back in my hands and he taught me some basic plumbing along the way. Will absolutely call him and folks at Crow’s for my next plumbing job.

Shower repairDrain cleaning+ Responsiveness+ Professionalism
Tess3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Paul was awesome! Very nice, professional and good at his job. We’ve had continuous plumbing problems that other people have not been able to fix properly. He got to the root of the problem and took care of everything on the same day! Paul even found a plumbing issue that we didn’t know about, that will end up…

Plumbing leak detectionShower repairToilet repair+ Responsiveness+ Punctuality+ Quality
PeterLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been using Crows plumbing service for over a decade now, and they have always been spectacular. Jack and Tory's team are a bunch of professionals, who always take the best care of their customers. They are the only plumber service i'd want to work with in Austin.

Faucet repairOutdoor plumbing system repairSewer repair+ Responsiveness+ Punctuality+ Quality
AbbieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Everyone I spoke with was super helpful and friendly. Jonathan made sure all questions were answered.

Shower repair+ Responsiveness+ Professionalism+ Value
Angela7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The guys did a great job. They were friendly, courteous & completed the job quickly and efficiently. I was the last repair of the day and when they had to leave to get a part I suggested that they could wait and return tomorrow to finish, but they insisted on returning to finish the job immediately. I could not be happier with their service.

Shower repair+ Responsiveness+ Punctuality+ Quality
David11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Exceptional communication and attention to detail in diagnosing the problem before recommending next steps - best plumbing service we have had!

Plumbing leak detectionGarbage disposal repairShower repair+ Responsiveness+ Punctuality+ Professionalism
Kalita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Luke was amazing he knew exactly what to do and was very helpful with trying to find the issue . And he had his mask on (that's a plus) and he wasn't offending by all of my crazy covid procedures I had him go through lol . Thanks Luke

Shower repair
Danning1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Jonathan did a top notch job taking care of our plumbing needs as part of a wholesale bathroom remodel. The job was varied and complicated, and I was most impressed with Jonathan’s willingness to make adjustments to the plan as went went along and gathered more information. Across three separate visits, Jonathan was…

Faucet repairPlumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
prasad11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Faucet repairPlumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Ken1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repairOutdoor plumbing system repairShower repair+ Responsiveness+ Punctuality+ Quality
Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower installationPlumbing leak repairShower repair+ Responsiveness+ Punctuality+ Quality
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower repair+ Responsiveness+ Punctuality+ Professionalism
Valerie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Shower repairToilet repairService not listed
DavidLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower repair+ Responsiveness+ Punctuality+ Quality
ME4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Garbage disposal repairShower repair+ Value
Gary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower repair+ Responsiveness+ Professionalism
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Keith1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionShower repairToilet repair+ Responsiveness+ Punctuality+ Quality
David5 years ago★★★★★

Rating only, no written review.

Shower repair+ Responsiveness+ Quality+ Professionalism
barbara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Plumbing pipe repairShower repair+ Responsiveness+ Professionalism
Christina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Shower repairToilet repairService not listed+ Responsiveness+ Punctuality+ Quality
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet repairShower repair+ Quality
Karrie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Shower repairToilet repair+ Responsiveness+ Punctuality+ Quality

Price

$506+6% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 58%Overpriced 8%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair176$278–$1.2k
Drain cleaning163$248–$493
Plumbing leak detection153$228–$542
Water heater installation142$1.2k–$2.8k
Toilet repair128$248–$559
Water heater repair91$246–$706
Faucet repair91$228–$645
Faucet installation88$305–$645

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