Experts Reviews · Company report
Crow's Plumbing Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Momentum penalty69−3.1Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Crow's Plumbing Service

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 2,222 Google reviews

Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crow's Plumbing Service is better than 84% of sump pump repair services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crow's Plumbing Service is better than 78% of sump pump repair services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crow's Plumbing Service is better than 90% of sump pump repair services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crow's Plumbing Service is better than 100% of sump pump repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crow's Plumbing Service is better than 69% of sump pump repair services.B
69
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crow's Plumbing Service is better than 100% of sump pump repair services.A
100

Reviews for your job

Customers hired Crow's Plumbing Service for 8 kinds of job.

Crow's Plumbing Service for water tank installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Water tank installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Water tank installation”

David9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Top notch plumbing services! I had some difficulties on my end but they're more than happy, patient, and accommodating. I won't choose another plumbing service as long as I'm in Round Rock.

Paid $1,000+Great priceWater heater installationPlumbing leak detectionWater tank installation
KitLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

GREAT COMPANY!!! Called them out to just do a quick review and maintenance on 2 filers and a faucet…work we thought we would just get a quote on..but Caleb knew what he was talking about. He was able to provide an on the spot estimate and then offered to do all the work himself THAT DAY!! I don’t think I’ve ever…

Great priceWater tank installationFaucet repairWater tank repair
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Caleb did a great job. Very happy with Crows Plumbing.

Water tank installationPlumbing leak repair
Doyce1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Paul was very thorough and explaining the problem with my water heater. He worked with me to get the price that I wanted and finished the job and a timely manner and a professional manner. I highly recommend. Paul

Water tank installation+ Punctuality+ Professionalism+ Value
Jose8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Gus was friendly, prompt, knowledgeable and courteous. He worked quickly replacing my water tank and offered suggestions and assistance on the replacement of the new tank. I highly recommend Crow's Plumbing, Heating and Air for your repair needs.

Water tank installation+ Responsiveness+ Punctuality+ Quality
Bobby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had two issues. The tankless water heater needed the annual maintenance and we had a had leak on our outdoor grill or fireplace. While the flush of the water heater was going on the tech checked on the leak, found it, and fixed it for no charge. The cost on the flush was very reasonable too. Tech was very nice and professional.

Plumbing leak detectionWater tank installation+ Quality+ Professionalism
Bobby5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Water Heater Replacement

Water tank installation
EduardoLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It was a great experience working with Crow's and in particular with Ruben Castro, who came to our new house to make several repairs we needed after purchasing and getting the house inspected. He immediately understood what needed to be done and offered options for us to make the best choices and help reduce the…

Toilet installationPlumbing leak repairSewer repair+ Responsiveness+ Punctuality+ Quality
andynepo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick turn around, same day installation. Quality work.

Water tank installation+ Responsiveness+ Quality
DebieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Crow Plumbing, Heating and Air definitely deserves a 5 Star rating! My hot water heater started leaking on a Thursday morning. I turned the water supply off at the unit realizing this was an emergency. With no experience with hiring someone to replace it, I put a request in on Home Advisor. I received a call from…

Water tank installation+ Responsiveness+ Punctuality+ Quality
Jeanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

ABSOLUTELY Fantastic! They went out of their way to make sure we understood what we were doing, help us out of their way, and do an amazing job! THANK YOU

Water tank installation+ Responsiveness+ Punctuality+ Quality
Carla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After having a hot water heater installed beyond improperly by a scam artist contractor, I needed to have everything taken out, reinstalled and brought up to code. It was a painful purchase but the team from Crow's, led by Paul, did a fantastic job. Paul made sure I understood everything that was being done, was…

Water tank installation+ Responsiveness+ Punctuality+ Quality
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jacob was very professional and went over every option with me. Would absolutely recommend to anyone looking for a honest plumbing company.

Water heater repairWater tank installation+ Responsiveness+ Quality+ Professionalism
RandyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jonathan Guyton was very detailed about my water softener installation. He called and gave me a 30 minute heads up on arrival. He explained the operation of the system and was very professional about his work. I will be calling you guys for any further plumbing or installation issues. Randy Judd

Water tank installation
John9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We will call Gus and Crow's Plumbing if and when we have any plumbing needs. We were so thoroughly impressed/happy/comforted by the service that Gus provided that we will recommend him to anyone we know. He was polite, informative, kind and efficient. He went above and beyond... including making a follow-up visit…

Water tank installationService not listed+ Responsiveness+ Quality+ Professionalism
Gerald8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water tank installation+ Responsiveness+ Punctuality+ Quality

Price

$506+6% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 58%Overpriced 8%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair176$278–$1.2k
Drain cleaning163$248–$493
Plumbing leak detection153$228–$542
Water heater installation142$1.2k–$2.8k
Toilet repair128$248–$559
Water heater repair91$246–$706
Faucet repair91$228–$645
Faucet installation88$305–$645

Compare with