Experts Reviews · Company report
Crown & Shield Pest Solutions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Crown & Shield Pest Solutions

Santa Rosa, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 295 wildlife removal services · 5.0★ from 173 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crown & Shield Pest Solutions is better than 97% of wildlife removal services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crown & Shield Pest Solutions is better than 99% of wildlife removal services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crown & Shield Pest Solutions is better than 99% of wildlife removal services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crown & Shield Pest Solutions is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crown & Shield Pest Solutions is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crown & Shield Pest Solutions is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Crown & Shield Pest Solutions for 8 kinds of job.

Crown & Shield Pest Solutions for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$79–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#63 / 189
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 40 Google reviews tagged “Ant extermination”

Donna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I started with an ant and suspected termite issue. Chris got rid of the ants and sent Brandin to eliminate the termites. After discussing the process for dealing with the termites, I contracted with Crown and Shield to have Brandin remodel my bathroom where the termites were. Thankfully the termite damage was…

Customer photo from Donna's reviewCustomer photo from Donna's reviewCustomer photo from Donna's reviewCustomer photo from Donna's review
Paid $200+Reasonable priceTermite inspectionTermite exterminationAnt extermination
Russell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Great service. Tech was great.

Paid $200+Not sureAnt extermination
Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Victor is amazing. The time he spent to fine the few ants nests and treat the areas were worth the cost. No other treatment was working and his kindness and thoroughness eased my anxiety about the infestation.

Paid $200+Great priceAnt extermination
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Crown & Shield provided excellent customer service both over the phone with quotes and schedules and in person with the technician. Victor communicated his arrival time and thoroughly explained what he found and treated. He was very professional and gave me and my family peace of mind. We have been dealing with…

Reasonable priceAnt extermination
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Victor was polite, friendly, and respectful of our home. He covered his shoes with booties without being asked. He definitely seemed knowledgeable about ants, their habits, and identifying points of entry. Spent a considerable amount of time thoroughly going over our property, inside and out. Time will tell if the ants cease!

Reasonable priceAnt extermination
April2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We have used Crown and Shield previously. Our tech was Victor who did a fantastic job finding the many site the ants were setting up nests. Very professional…we signed up for bi-monthly service.

Paid $80–100Reasonable priceAnt extermination
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Victor was prompt, thorough and polite. He showed me where my ant problem was originating. I was impressed with how knowledgeable and fast the service was. Will definitely use again if I need to

Great priceAnt extermination
StaceyLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

All staff are extremely professional and courteous.

Reasonable priceAnt extermination
Abbey14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent customer service. They really care about my concerns & address them quickly & professionally Everyone who comes out to my home for ant control has been fabulous. Very respectful of home & my dog.

Paid $100–120Reasonable priceAnt extermination
Camille3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Knowledgeable about the ant problem and helpful communication about the procedure.

Paid $200+Reasonable priceAnt extermination
Kati7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I called the office yesterday requesting a visit. I was scheduled for the next morning. The receptionist was spot on. Victor serviced my home with professionalism, friendliness, pride, and thorough care. I have decided to sign up with the monthly service. I am very happy with the service provided by this company and highly recommend them.

Paid $200+Great priceAnt extermination
Carol11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Friendly, knowledgeable, and efficient! What more could you ask for?!

Paid $200+Reasonable priceSpider exterminationAnt extermination
K5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service and very accommodating. Identified the source issues quickly and provided multiple solutions to get after the pest control issue we had. Very friendly and knowledgeable. Would highly recommend.

Not sureAnt extermination
Kris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

5 stars so far but it will depend on if I stop seeing bugs. The person who came to do the service was friendly, on time, and followed instructions to shut off lights when he left.

Paid $200+OverpricedSpider exterminationBug & insect exterminationAnt extermination
Steven4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Crown and Shield is my new preferred company for pest solutions. Everyone I spoke to made me me valued, and David made the inspection an experience enjoyable, in addition to explaining everything he was doing along the way. Such a pleasure to work with nice honest people!

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Have used C&S for years and always appreciate their prompt and thorough work. Special shout out to David who showed up early and spent time with us on Ants 101! Very much appreciated!👍🙏🏼

Ant exterminationGeneral pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Victoria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

David was our technician. Wow he knows more than I would ever want to know about pests. He was professional and friendly. He listened to my concerns and gave me great tips.

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Melissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

David was friendly and knowledgeable. He explained everything well and gave great tips to manage our ant issues.

Ant extermination+ Responsiveness+ Punctuality+ Quality
Ken2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very nice, knowledgeable and professional. Thanks.

Ant exterminationHome inspectionGeneral pest inspection
Gaie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dave was professional, very knowledgeable, pleasant to work with… and efficient.

Ant extermination+ Responsiveness+ Punctuality+ Quality
Rhea5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

David was terrific! Explained everything he was doing and presented treatment options clearly. Extremely respectful of my home and pet. Will definitely recommend this company to others with pest issues.

Ant extermination+ Responsiveness+ Punctuality+ Quality
Carla10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

David is an awesome technician. He educated me on where the ants could be living and breeding, and showed me where and how to look for the little critters. I will be using this service quarterly to keep the ants at bay. I highly recommend David, he was kind, and respectful in my home and of my time.

Ant extermination+ Responsiveness+ Punctuality+ Quality
Lottie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

David from Crown & Shield was great! He came out to treat my apartment kitchen for ants, he was very thorough and knowledgeable.

Ant extermination+ Punctuality+ Professionalism
J.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is a great company comprised of people that are true professionals and, equally important, really good people. The current ownership purchased the operation approximately 3 years ago. We had been a longtime customer prior, and the new folks, headed up by Chris and Aurora, have taken a good company and made it…

Ant exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Jeffrey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were fast and thorough.

Ant extermination+ Responsiveness+ Punctuality+ Quality
Kristin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The technician was on time, explained everything thoroughly, and was respectful of my home. He was also conscious of my dog and was sure to tell me to avoid letting her in the yard for 2.5 hours while the treatment dries.

Ant extermination+ Punctuality+ Professionalism+ Value
Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

An absolutely wonderful company to work with, and Petaluma local. From the team in house scheduling to the technicians that service your home, all are incredibly nice, very responsive, help, and so professional. The only choice when taking care of your home.

Ant exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Laundry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Crown and Shield has helped to get my Spring cleaning off to an excellent start. Jordan arrived on time, was pleasant and clear about where and what he would be spraying. :)

Ant exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Rachellea month ago★★★★★

Rating only, no written review.

Spider exterminationAnt extermination
Cris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Reasonable priceAnt extermination
nextcoast1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
M3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant extermination+ Responsiveness+ Punctuality+ Professionalism
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant extermination+ Responsiveness+ Punctuality+ Quality
JeKK2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Azadeh5 years ago★★★★★

Rating only, no written review.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Claudia5 years ago★★★★★

Rating only, no written review.

Ant exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationHornet & wasp exterminationRodent extermination+ Responsiveness+ Punctuality+ Professionalism
J.Local Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
madison5 years ago★★★★★

Rating only, no written review.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality

Price

$282+160% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 70%Overpriced 3%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination44$81–$323
Ant extermination40$79–$246
General pest inspection22$63–$128
Spider extermination18$58–$139
Termite inspection9$86–$371
Bug & insect extermination9$71–$136
Cockroach extermination6$81–$196
Termite extermination5$214–$426

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