Experts Reviews · Company report
Crown & Shield Pest Solutions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Crown & Shield Pest Solutions

Santa Rosa, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 295 wildlife removal services · 5.0★ from 173 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crown & Shield Pest Solutions is better than 97% of wildlife removal services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crown & Shield Pest Solutions is better than 99% of wildlife removal services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crown & Shield Pest Solutions is better than 99% of wildlife removal services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crown & Shield Pest Solutions is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crown & Shield Pest Solutions is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crown & Shield Pest Solutions is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Crown & Shield Pest Solutions for 8 kinds of job.

Crown & Shield Pest Solutions for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$128
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#111 / 215
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “General pest inspection”

Peelu9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

What technician Adrian showed was true pride of his workmanship. He was conscientious and informative. A terrific experience with an up and coming pest company. Thanks Crown & Shield.

Paid $120–140Reasonable priceGeneral pest inspection
Janice5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very polite and professional technician. Listened to my concerns and handled all my requests. So happy to continue with a monthly service. Will recommend to friends.

Paid $200+Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
SusanLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

These people, and especially Brandon, are fantastic! Thorough, professional, knowledgeable. I totally recommend and would not use anyone else!

Paid $200+Reasonable priceRodent exterminationTermite inspectionGeneral pest inspection
JenniferLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Peter is awesome! He gets those hard to reach spider webs that others ignore. Peter deserves 10 stars and a raise :) He’s the one you want taking care of your ant and spider problems. Thank you Peter for doing a fabulous job!

Paid $100–120Reasonable priceGeneral pest inspection
Kr6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brandin was the perfect professional. He is knowledgeable, skilled, polite, patient, conscientious, and willing to answer all the questions we had regarding the repairs we had on this service call. He also made meaningful recommendations for suggested repairs in the future. I highly recommend Brandin of Crown & Shield.

Paid $200+Reasonable priceRodent exterminationGeneral pest inspection
Tina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Answered all my questions and were very helpful. Looking forward to working with them. Patrick was very nice and walked me through everything.

General pest inspectionRodent exterminationSpider extermination+ Responsiveness+ Professionalism+ Value
Steven4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Crown and Shield is my new preferred company for pest solutions. Everyone I spoke to made me me valued, and David made the inspection an experience enjoyable, in addition to explaining everything he was doing along the way. Such a pleasure to work with nice honest people!

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Have used C&S for years and always appreciate their prompt and thorough work. Special shout out to David who showed up early and spent time with us on Ants 101! Very much appreciated!👍🙏🏼

Ant exterminationGeneral pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Victoria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

David was our technician. Wow he knows more than I would ever want to know about pests. He was professional and friendly. He listened to my concerns and gave me great tips.

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Ken2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very nice, knowledgeable and professional. Thanks.

Ant exterminationHome inspectionGeneral pest inspection
Sharon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a great experience with Crown and Shield. It started with David who was an excellent inspector and determined that there was a constructional defect which led to sizable openings into my crawlspace. He also identified claw marks and the high likelihood that small animals were getting into my crawlspace. i’m a…

General pest inspectionGeneral wildlife removalService not listed+ Responsiveness+ Punctuality+ Quality
pete2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

David is knowledgeable, very interactive and helpful. He helped us set up an appropriate plan right away.

General pest inspectionRodent extermination
Alice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I contacted Crown and Shield to get a second opinion on an inspection report for a proper We were purchasing. They promptly came out and performed a second inspection at no charge and provided an inspection report. They’re quote for the work was lower than the initial inspection quotes, including the fumigation,…

General pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
Diane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Crown & Shield Pest Solutions has another happy customer. I had never had to call for a rodent inspection before, and the team at C&S made the end-to-end experience outstanding. Super responsive to set-up my first appointment. I recommend folks select the inspection plus trap setting option. Brandin, their Service…

General pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
W1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
nextcoast1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Saunda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General pest inspection+ Responsiveness+ Punctuality+ Professionalism
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Azadeh5 years ago★★★★★

Rating only, no written review.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
J.Local Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Professionalism
madison5 years ago★★★★★

Rating only, no written review.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality

Price

$282+160% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 70%Overpriced 3%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination44$81–$323
Ant extermination40$79–$246
General pest inspection22$63–$128
Spider extermination18$58–$139
Termite inspection9$86–$371
Bug & insect extermination9$71–$136
Cockroach extermination6$81–$196
Termite extermination5$214–$426

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