Analyzing 8,661,2998.7M ReviewsFor 24,73324.7K Experts

Experts Reviews · Company report
Crown & Shield Pest Solutions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Crown & Shield Pest Solutions

Santa Rosa, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 295 wildlife removal services · 5.0★ from 173 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crown & Shield Pest Solutions is better than 97% of wildlife removal services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crown & Shield Pest Solutions is better than 99% of wildlife removal services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crown & Shield Pest Solutions is better than 99% of wildlife removal services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crown & Shield Pest Solutions is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crown & Shield Pest Solutions is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crown & Shield Pest Solutions is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Crown & Shield Pest Solutions for 8 kinds of job.

Crown & Shield Pest Solutions for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$86–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#60 / 133
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Termite inspection”

Donna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I started with an ant and suspected termite issue. Chris got rid of the ants and sent Brandin to eliminate the termites. After discussing the process for dealing with the termites, I contracted with Crown and Shield to have Brandin remodel my bathroom where the termites were. Thankfully the termite damage was…

Customer photo from Donna's reviewCustomer photo from Donna's reviewCustomer photo from Donna's reviewCustomer photo from Donna's review
Paid $200+Reasonable priceTermite inspectionTermite exterminationAnt extermination
GrantLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Had great service from everyone at crown and shield. Chris was professional and thorough. He remediated our termite problem effectively. Very satisfied with the service. Glad I called them first. Would recommend them to anyone.

Termite inspectionTermite extermination
SusanLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

These people, and especially Brandon, are fantastic! Thorough, professional, knowledgeable. I totally recommend and would not use anyone else!

Paid $200+Reasonable priceRodent exterminationTermite inspectionGeneral pest inspection
Rick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Good experience with great advice for how to handle my beetle and termite problem. I was expecting a high pressure sales pitch but instead I got a good thorough investigation and a lot of good advice on how to do it myself. Because I have most of the house opened up to one side of the wall or the other, and have…

Paid $200+Reasonable priceTermite inspection
Tom6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was impressed with Chris on-site and Aurora back at the office. Scheduling was quick, the inspection was thorough, and while we thankfully do not appear to have termites, Chris had several recommendations to harden our home. I have used three other Sonoma County based inspectors over the last 6 years and Chris was…

Termite inspection+ Responsiveness+ Punctuality+ Quality
J.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is a great company comprised of people that are true professionals and, equally important, really good people. The current ownership purchased the operation approximately 3 years ago. We had been a longtime customer prior, and the new folks, headed up by Chris and Aurora, have taken a good company and made it…

Ant exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Alice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I contacted Crown and Shield to get a second opinion on an inspection report for a proper We were purchasing. They promptly came out and performed a second inspection at no charge and provided an inspection report. They’re quote for the work was lower than the initial inspection quotes, including the fumigation,…

General pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
Azadeh5 years ago★★★★★

Rating only, no written review.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Shannon5 years ago★★★★★

Rating only, no written review.

Rodent exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality

Price

$282+160% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 70%Overpriced 3%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination44$81–$323
Ant extermination40$79–$246
General pest inspection22$63–$128
Spider extermination18$58–$139
Termite inspection9$86–$371
Bug & insect extermination9$71–$136
Cockroach extermination6$81–$196
Termite extermination5$214–$426

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