Pet groomer · Harrisburg, PA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 100 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 98%
5.0★★★★★70 Google reviews · 22 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the grooming quality, noting that pets return clean, well-groomed, and comfortable. Recurring themes include fair pricing, easy communication, and the staff's patience with anxious or difficult dogs. Reviewers highlight the facility's cleanliness and the groomer's ability to handle specific issues like matting or nail trims. With a perfect five-star rating from seventy reviews, no significant criticisms are evident in the provided excerpts.
Google rating: 5.0 out of 5 from 70 reviews (100% five-star).
Reviews on this page: 70 Google reviews (65 with written comments, 26 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 24, 2026.
Service: Pet Groomer serving Harrisburg, Pennsylvania.
Data from Google, last updated October 26, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Crystal Clean GroomingPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crystal Clean Grooming: 99/100 on this factor. Category median: 86.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crystal Clean Grooming: 97/100 on this factor. Category median: 82.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crystal Clean Grooming: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crystal Clean Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 56.–
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Bar = this company · dark tick = category median.
Star ratings
70 Google reviews we collected
5.0of 5
5 stars70100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 65 written reviews
99%praise
Praise8799%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1357%
Reasonable1043%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2225%
Staff & attitude2023%
Would recommend1416%
Price & value1214%
Speed & response910%
Honesty & trust67%
Communication56%
What customers talk about
We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris has been grooming our golden retriever for a few years now and she does an amazing job!”
“Everyone was so warm, professional and friendly, and the prices are beyond fair!”
“I always recommend her to a lot of my friends and everyone raves about how good she is!”
“As always a great place for my gal Ruthie to get a wash and blow out and mani pedi for fair and affordable price for a dog her size and coat type.”
“He was done very quickly and with a lot of care and tenderness and he looks like a brand new dog!”
“Experienced employees you can trust with your pet in a fun and safe environment that is brand new and growing.”
“She is always responsive, easy to communicate with, and truly wonderful with our dogs.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Crystal Clean Grooming for 6 kinds of job. Pick one to see what they paid and said.
JeffLocal Guide · 50 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Chris has been grooming our golden retriever for a few years now and she does an amazing job! I always recommend her to a lot of my friends and everyone raves about how good she is!!
Great priceDog ear cleaningDog groomingDog bathing and blow dry
KateLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
This is the first time I’ve ever had one of my dogs groomed, and he is my most shy little boy! He was done very quickly and with a lot of care and tenderness and he looks like a brand new dog! Everyone was so warm, professional and friendly, and the prices are beyond fair! I will definitely returning!! Below are 2…
Great priceDog groomingDog bathing and blow dry
KelleLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We will be returning in 8 weeks as suggested! It was Hunter first time ever being to a groomer and he walked out happy as well as us as parents.. my boy is 7 years old and they took great care of him. I would totally recommend to everyone .
Great priceDog full service grooming
JeanetteLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Second time going there and I love her, and my dog loves her so yeah I give her all the stars in the world.
Great priceDog ear cleaningDog groomingDog bathing and blow dry
Ang4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We absolutely love taking our two French Bulldogs to Crystal! She is always responsive, easy to communicate with, and truly wonderful with our dogs. It’s clear she’s patient, caring, and knows exactly how to make them comfortable. We always leave feeling confident they were in great hands. Highly recommend!
Reasonable priceDog groomingDog bathing and blow dryDog nail trimming
LauraLocal Guide · 80 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
We took our two dogs in there to get groomed by Crystal. She did an awesome job on Sapphire and nachos nails look good. They both love the place and the other dogs that were there. Everyone there was really nice and the place is very clean and organized. If anyone is looking for someone that does an awesome job and…
Reasonable priceDog full service groomingDog nail trimming
Chris has been grooming our golden retriever for a few years now and she does an amazing job! I always recommend her to a lot of my friends and everyone raves about how good she is!!
Price assessment: Great price
Services: Dog ear cleaning, Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling
SabrinaLocal Guide · 20 reviewsiTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
This is the first time I’ve ever had one of my dogs groomed, and he is my most shy little boy! He was done very quickly and with a lot of care and tenderness and he looks like a brand new dog! Everyone was so warm, professional and friendly, and the prices are beyond fair! I will definitely returning!! Below are 2 before pictures & 3 pictures after being groomed!
Price assessment: Great price
Services: Dog grooming, Dog bathing and blow dry
Kelle HarshbargerLocal Guide · 17 reviewsiTotal number of Google reviews Kelle has written across all businesses on Google Maps, not just this one.
We will be returning in 8 weeks as suggested! It was Hunter first time ever being to a groomer and he walked out happy as well as us as parents.. my boy is 7 years old and they took great care of him. I would totally recommend to everyone .
Price assessment: Great price
Services: Dog full service grooming
Melody2 reviewsiTotal number of Google reviews Melody has written across all businesses on Google Maps, not just this one.
Absolute miracle worker. I have tried everything with my little chihuahua dachshund lab mix who is the sweetest girl but the WORST with her nails.
The vet can’t do it, I’ve tried the hammock hanging thing, peanut butter, dremel, muzzle, catching her during naps, 2 people, scratch mats.. even Compassion Grooming, who turned me away after fighting to get one nail.
My boyfriend brings his dog to Crystal and swore to me that if anybody could be successful— she could. And I had almost 0% confidence.
It wasn’t easy, and she proved her Houdini feisty self to give them a run for their money. But she remained patient and didn’t give up, and she was successful using the dremel!
I was in absolute disbelief. Nobody anywhere in any way has been successful with my little girl and we walked out of there with short nails for the first time ever!!
There is no question in my mind, we are going back there every 6-8 weeks to keep things from getting as awful as they were. Her nails were so long they began crossing over each other, and I was losing hope of anything but full sedation at the vet (💰💰💰💰💰).
Thank you Crystal for a phenomenal first experience and for having so much patience!
Price assessment: Great price
Services: Dog nail trimming
Jeanette CruzLocal Guide · 10 reviewsiTotal number of Google reviews Jeanette has written across all businesses on Google Maps, not just this one.
We absolutely love taking our two French Bulldogs to Crystal! She is always responsive, easy to communicate with, and truly wonderful with our dogs. It’s clear she’s patient, caring, and knows exactly how to make them comfortable. We always leave feeling confident they were in great hands. Highly recommend!
Price assessment: Reasonable price
Services: Dog grooming, Dog bathing and blow dry, Dog nail trimming
Laura MurrayLocal Guide · 80 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
We took our two dogs in there to get groomed by Crystal. She did an awesome job on Sapphire and nachos nails look good. They both love the place and the other dogs that were there. Everyone there was really nice and the place is very clean and organized. If anyone is looking for someone that does an awesome job and Pampers their their fur babies, Crystal is the one ❤️ oh Nacho says thank you for his dinosaur bandana he loves it!
Price assessment: Reasonable price
Services: Dog full service grooming, Dog nail trimming
Emma Patune6 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
As always a great place for my gal Ruthie to get a wash and blow out and mani pedi for fair and affordable price for a dog her size and coat type. My gal loves the water and is a mud puddle inspector and she always comes back clean,shiny and not smelling like the swamp romping dawg she is. Experienced employees you can trust with your pet in a fun and safe environment that is brand new and growing. I hope the new place is good to them, they deserve it.
Price assessment: Great price
Services: Dog ear cleaning, Dog bathing and blow dry, Dog nail trimming
Jailene Arocho2 reviewsiTotal number of Google reviews Jailene has written across all businesses on Google Maps, not just this one.
Always so sweet with my princess. Usually her breed always comes with timid people but not Crystal she is always so happy to see her and treats her amazing. Great prices and now a more local spot 🩷 Couldn’t recommend anyone else Crystals the best!
Price assessment: Great price
Services: Dog ear cleaning, Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling, Dog nail trimming
