How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%52+3.7Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORECrystal Image Cleaning Inc.
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #79Position by Experts Score among all companies we track in this category. of 127 window cleaning services · 5.0★ from 338 Google reviews
Report card
Percentile vs other window cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Crystal Image Cleaning Inc. for 8 kinds of job.
Crystal Image Cleaning Inc. for carpet cleaning
Clear ✕All 29 Google reviews tagged “Carpet cleaning”
They are honest and thorough
Had two bedroom carpets done and they both look great. And the work was done in less than an hour. Also a really good price.
Great experience from start to finish. Neil came out and walked the house with me and went over everything before giving me the estimate. Jennifer was great with getting everything scheduled and keeping me updated. Jose and Troy came out today and did an awesome job. The carpets look great and the whole process…
Honestly just a great experience, I have had these guys out twice and both times they were mindful of my cats, They were kind and efficient, and left the carpet far better than they found it, Easy scheduling, honestly I have nothing but good to say as far as my own experience is concerned.
Jose cleaned our damaged carpet quickly and efficiently. A super job!!
They arrived on time. I had to leave and when I returned late in the afternoon, my carpets were cleaned, house locked up, and the carpet looked amazing.
I have a LOT of windows. Plus, they cleaned area rugs, too. Fast, neat, pofessional, on-time I will use them again.
Any different and it would have been wrong!!
Very easy and professional company to work with. Did an excellent job, highly recommend.
I recently used Crystal Image for carpet cleaning in my new home, and I am extremely satisfied with the results. They were professional, punctual, and very thorough. The carpets look and smell so much better, and they took the time to ensure everything was done right. I truly appreciate their attention to detail and…
They were very agreeable and did exactly what I wanted! It looks great. I highly recommend.
Great professional service:). I highly recommend this company!
They did a great job. Carpet looks like new.
Great service, carpet looks great !!!
Neil comes so prepared with all the cleaning solutions mixed and ready to use so it takes an hour off the whole cleaning! If every cleaner did this it would be amazing! He was very personable and explained every step taking enough time to put my nice furniture up on blocks so nothing got damp. He tried to get up…
The whole experience from scheduling to finishing the job left me impressed with the professionalism of this team/crew. The carpets they cleaned turned out great for our facility.
Hired them to clean carpets. They were even early to the appointment. Very friendly and very professional. Got stains out that I was concerned about. VERY HAPPY we hired them. Will definitely use them again!!
Very nicely done. Exceeded my expectations. Professional and courteous. Highly recommend.
Crystal Image did a great job on a full-house, top to bottom, clean. The price was right, the communication was good, and the results surpassed expectations.
Thank you for a great job! Our carpets and the couch look like new. The technician arrived on time and was thorough and efficient. Great communication about the appointment and opportunities for follow up. Would highly recommend their services.
Had Neil and crew clean carpets for me when moving in. Fantastic service, very flexible, easy to work with. I wouldn’t recommend anyone else.
Super happy with the outcome of the carpet cleaning Jose and Christian did. The carpet had pretty heavy wear and I was hopeful it would clean up well but I didn’t expect it to look new! Thanks guys for doing such a great job!
Kind individuals who were able to accommodate us on short notice and provided great service!
Rating only, no written review.
Rating only, no written review.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Interior & exterior window cleaning | 43 | $176–$421 |
| Carpet cleaning | 29 | — |
| Upholstery cleaning | 6 | — |
| Cleaning | 5 | — |
| Deep clean | 4 | $221–$327 |
| Building interior & exterior cleaning | 3 | — |
| Building exterior washing | 3 | — |
| Office & workplace cleaning | 2 | — |
