Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%53+3.7Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORECrystal Image Cleaning Inc.
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 219 window cleaning services · 5.0★ from 338 Google reviews
Report card
Percentile vs other window cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crystal Image Cleaning Inc. is better than 98% of window cleaning services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crystal Image Cleaning Inc. is better than 100% of window cleaning services.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crystal Image Cleaning Inc. is better than 100% of window cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crystal Image Cleaning Inc. is better than 100% of window cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crystal Image Cleaning Inc. is better than 100% of window cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crystal Image Cleaning Inc. is better than 53% of window cleaning services.C
53
Reviews for your job
Customers hired Crystal Image Cleaning Inc. for 8 kinds of job.
Crystal Image Cleaning Inc. for heating system installation
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$337+33% vs typical window cleaning services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 44%Reasonable 54%Overpriced 0%Not sure 1%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Interior & exterior window cleaning | 43 | $188–$415 |
| Carpet cleaning | 29 | — |
| Upholstery cleaning | 6 | — |
| Cleaning | 5 | — |
| Deep clean | 4 | $233–$403 |
| Building interior & exterior cleaning | 3 | — |
| Building exterior washing | 3 | — |
| Office & workplace cleaning | 2 | — |
