Accountant · New Brighton, MN · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%90+6.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 35 bookkeeping servicesiPosition by Experts Score among all companies we track in this category. · better than 59%
4.9★★★★★371 Google reviews · 12 photos
97%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate CSI Accounting & Payroll 4.9 out of 5 based on 371 reviews, with the owner responding to 85% of feedback. Clients frequently praise the firm for consistent payroll processing, responsive communication, and knowledgeable support for small businesses. However, a minority of low-star reviews criticize high pricing, billing practices, and communication breakdowns during account transitions.
Google rating: 4.9 out of 5 from 371 reviews (97% five-star).
Reviews on this page: 370 Google reviews (352 with written comments, 4 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 16, 2026.
Service: Bookkeeper serving New Brighton, Minnesota.
Data from Google, last updated October 26, 2026.
Score profile vs other bookkeeping services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
CSI Accounting & PayrollBookkeeping Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CSI Accounting & Payroll: 94/100 on this factor. Category median: 93.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CSI Accounting & Payroll: 91/100 on this factor. Category median: 88.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CSI Accounting & Payroll: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CSI Accounting & Payroll: 100/100 on this factor. Category median: 93.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CSI Accounting & Payroll: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CSI Accounting & Payroll: 90/100 on this factor. Category median: 79.A
90
Bar = this company · dark tick = category median.
Star ratings
370 Google reviews we collected
4.9of 5
5 stars35897%
4 stars72%
3 stars00%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 352 written reviews
98%praise
Praise55898%
Complaints112%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1234%
Reasonable2057%
Overpriced00%
Not sure39%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15828%
Speed & response12422%
Would recommend11220%
Quality & results8515%
Communication438%
Honesty & trust387%
Price & value92%
What customers talk about
We read 352 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone is incredibly responsive, knowledgeable, and a pleasure to work with.”
“It’s always on time and we don’t have to think twice about it!”
“Highly recommend working with him; you won't be disappointed!”
“I could not recommend them any more!”
“…with my list of needs and he answered everything I threw at him with thorough answers and in a professional manner each time.…”
“Terrible communication.”
“Ryan clemets good communication friendly down to earth”
“…geable in all things surrounding your books, accounting and payroll,, honest to a fault and responsive then you've found your man with Ryan.…”
“I'd probably just be disappointed and not genuinely angry, if it weren't for the fact that I put a lot of effort into being thorough up front about wh…”
“I also feel like they are fair with costs and fitting into your budget.”
“…by saying they offered me a new accountant or that taking onboarding fees from my account—after our relationship was terminated—was warranted.…”
People customers mention
Hunter30 reviews
Kris25 reviews
Foster17 reviews
Emma17 reviews
Ireland12 reviews
Alex8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CSI Accounting & Payroll for 8 kinds of job. Pick one to see what they paid and said.
Robbinsdale1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Thankful to have switched our payroll services over to CSI. We went from a revolving door of account servicers to complete consistency. Its an added plus to know and enjoy friendship with great members of their team like Jordan as well!
Treva1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
CSI has been great about helping Robbinsdale Dental Care get set up with payroll! It’s always on time and we don’t have to think twice about it!
Karley6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I absolutely love partnering with the CSI team! Everyone is incredibly responsive, knowledgeable, and a pleasure to work with. I truly appreciate the partnership and look forward to continuing to work together!
Payroll accounting
Stephanie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
CSI and the specially Burt have been an incredible asset to our small business startup. They have provided organized financials and data for us, handle all of the complexities and give us meaningful insights and advice. Big thank you to the team at CSI!
Reasonable priceBusiness tax planningFinancial analysis of business plansAccounting services
Jeremy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
CSI is a great company to partner with for our business needs at Landmark Tours. Alex Wanless is one of the best - efficient and great to work with!
NhanLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I recently working with CSI accounting & payroll. Most staff I am really satisfied with and one staff, Emma Ireland, who always kindly reminding me through email and keeps me on track. I appreciated her help a lot. She made my work easier.
Thankful to have switched our payroll services over to CSI. We went from a revolving door of account servicers to complete consistency. Its an added plus to know and enjoy friendship with great members of their team like Jordan as well!
Response from the owner · a week ago
We appreciate your review! We're glad to hear that the consistency of our payroll service makes you want to stick around, and it sounds like you've been getting some value out of our video content by Jordan, too. We'll tell the payroll team and Jordan about your kind words!
Treva Quiring1 reviewiTotal number of Google reviews Treva has written across all businesses on Google Maps, not just this one.
CSI has been great about helping Robbinsdale Dental Care get set up with payroll! It’s always on time and we don’t have to think twice about it!
Response from the owner · a week ago
Thank you for sharing your experience in getting started with our payroll service, Treva! We're glad that you feel your onboarding went smoothly and that your payroll has been reliable. We'll tell your team to keep up the great work!
Karley Reuscher6 reviewsiTotal number of Google reviews Karley has written across all businesses on Google Maps, not just this one.
I absolutely love partnering with the CSI team! Everyone is incredibly responsive, knowledgeable, and a pleasure to work with. I truly appreciate the partnership and look forward to continuing to work together!
Services: Payroll accounting
Response from the owner · a week ago
Thank you for the review and your partnership, Karley! Kris also says the same positive things about working with you as our workers' compensation insurance partner. We appreciate everything you do for us and our clients!
Dylan Mancia vasquez1 reviewiTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
Ryan clemets good communication friendly down to earth
Services: Financial analysis of business plans
Response from the owner · a week ago
Thank you for leaving a review, Dylan! We agree that Ryan is pretty easy to talk to and always tells it like it is. We're glad you got this impression from your conversation with him!
Stephanie Carpentier4 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
CSI and the specially Burt have been an incredible asset to our small business startup. They have provided organized financials and data for us, handle all of the complexities and give us meaningful insights and advice. Big thank you to the team at CSI!
Price assessment: Reasonable price
Services: Business tax planning, Financial analysis of business plans, Accounting services, General bookkeeping
Response from the owner · 2 weeks ago
Thank you for leaving a review, Stephanie! It's a good sign when a startup can prioritize strategic growth, and we're glad that Burt has been able to give you the insights you need. He'll be celebrating 25 years with us soon, so we highly value his expertise, too. We'll tell him (and the rest of your accounting team) about your kind words.
Jeremy Hundt3 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
CSI is a great company to partner with for our business needs at Landmark Tours. Alex Wanless is one of the best - efficient and great to work with!
Response from the owner · 3 weeks ago
Thanks for your review, Jeremy! We appreciate your kind words and are glad to hear that Alex is making your payroll a breeze. We'll tell her that you enjoy working with her!
Nhan TrinhLocal Guide · 21 reviewsiTotal number of Google reviews Nhan has written across all businesses on Google Maps, not just this one.
I recently working with CSI accounting & payroll. Most staff I am really satisfied with and one staff, Emma Ireland, who always kindly reminding me through email and keeps me on track. I appreciated her help a lot. She made my work easier.
Services: Payroll accounting
Response from the owner · 3 weeks ago
Thanks for your review, Nhan! It sounds like Emma's proactive service has been really helpful as you get your payroll started with us. We'll tell her that you appreciate her reminders!
Justin Crow2 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
MARIE IS A LIFESAVER!!!!! I was panicked about information that needed to be submitted for 401K year end plans and Marie moved quickly and easily and got me all I needed in a jiffy! I am SO glad shes assigned to our company and saves our butts time and time again. WE ADORE HER!
Price assessment: Reasonable price
Services: Payroll accounting
Response from the owner · Edited a week ago
Thanks for your updated review after another year of working with us, Justin! We're happy to hear that Marie's still giving you all the financial support you need, AND that you can rely on her in a pinch. We'll remind her know that you love her customer service and adore working with her!
Stephany Journey7 reviewsiTotal number of Google reviews Stephany has written across all businesses on Google Maps, not just this one.
My husband and I both own multiple businesses and we were looking for a strong accounting firm to have on our team. I grilled Hunter in the very beginning with my list of needs and he answered everything I threw at him with thorough answers and in a professional manner each time. We have been working with CSI for almost a year now and we can still count on Hunter to assist us with anything we need. He is always quick to respond and makes sure we are well taken care of.
Price assessment: Reasonable price
Services: Business tax return preparation, Payroll accounting, Business tax planning, Accounting services, General bookkeeping
Response from the owner · a month ago
Thanks for the review, Stephany! We're glad that you've been able to rely on Hunter for an honest consultation and additional support. We'll let him know that you appreciate his prompt, thorough answers!
nathan boemler1 reviewiTotal number of Google reviews nathan has written across all businesses on Google Maps, not just this one.
Thank you for your review, Nathan! We're happy that you're happy with our attention to detail and efficiency. We'll make sure your accounting and payroll team knows they're doing a good job!
