CST Counseling & Consultation PLLC logo

CST Counseling & Consultation PLLC

Mental health clinic · Schaumburg, IL · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%93+64.4Reliability 31%88+27.1Experts Score= 91Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 33 psychiatristsPosition by Experts Score among all companies we track in this category. · better than 69%
4.9 ★★★★★ 50 Google reviews · 10 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
Oct 2026latest review

CST Counseling & Consultation PLLC at a glance

Google reviewers rate CST Counseling & Consultation PLLC 4.9 out of 5 based on 50 reviews, with the owner responding to 76% of them. Clients frequently praise the practice for its professional, safe environment, compassionate communication, and flexible scheduling options. Services include individual therapy, couples counseling, neurofeedback, and medication management. While most feedback is positive, one critic reported a negative experience regarding the denial of a leave of absence form, which they felt hindered their ability to continue treatment.

  • Google rating: 4.9 out of 5 from 50 reviews (98% five-star).
  • Reviews on this page: 50 Google reviews (47 with written comments).
  • Owner responses: the business replied to 76% of reviews.
  • Most recent review: October 15, 2026.
  • Service: Psychiatrist serving Schaumburg, Illinois.

Data from Google, last updated November 1, 2026.

Score profile vs other psychiatrists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction93Reliability88Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 93 (median 90)Reliability: 88 (median 83)Momentum: 100 (median 100)
This companyPsychiatrists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CST Counseling & Consultation PLLC: 93/100 on this factor. Category median: 90.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CST Counseling & Consultation PLLC: 88/100 on this factor. Category median: 83.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CST Counseling & Consultation PLLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.

Star ratings

50 Google reviews we collected

  • 5 stars4998%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 47 written reviews

  • Praise7496%
  • Complaints34%

Topic share

How often each topic comes up in the written reviews

  • Would recommend2836%
  • Staff & attitude2127%
  • Honesty & trust1418%
  • Speed & response45%
  • Communication45%
  • Quality & results34%
  • Price & value34%

What customers talk about

We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Watching CST Counseling and Consultation continue to grow is amazing, and I strongly recommend anyone consider this practice.”
    “-10/10”
  • “She is not only incredibly professional and knowledgeable, but also brings a level of kindness, integrity, and authenticity that immediately puts peop…”
  • “…professional and knowledgeable, but also brings a level of kindness, integrity, and authenticity that immediately puts people at ease.…”
  • “…ut also brings a level of kindness, integrity, and authenticity that immediately puts people at ease.…”
  • “She is probably 30 years younger than us, but possesses a wealth of knowledge, patience, empathy and excellent communication skills.”
  • “Claudia and Megan are great they both listen to me and hearing my needs why I am excited to work with them and help me with my needs keep up great work”
  • “We covered a great deal within our 1 hour sessions and have rekindled our love and respect for each other.”

People customers mention

  • Claudia 10 reviews
  • Megan 6 reviews
  • Fuller 5 reviews
  • Jordan 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

DavidLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Claudia and Megan are great they both listen to me and hearing my needs why I am excited to work with them and help me with my needs keep up great work

Allison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Claudia is a fantastic person to work with! This isn't just business for her, it's a deep passion for helping others. She is not only incredibly professional and knowledgeable, but also brings a level of kindness, integrity, and authenticity that immediately puts people at ease. She's smart, dependable, and truly…

Laura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Whether you are a client or a clinician, CST is a very professional, inviting, and safe space for all. I had a wonderful experience and often recommend CST to my colleagues.

JenniferLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I discovered Neurofeedback from a co-worker whose daughter was dealing with extreme anxiety. My daughter has an intellectual disability along with ADHD, General Anxiety, and OCD. I discovered our insurance covered it and decided to give it a try. What an inpact this had made on her quality of life for her and…

DmmFwb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Megan Fuller helped us to navigate and better understand the marital roadblocks caused by our miscommunication styles. She is probably 30 years younger than us, but possesses a wealth of knowledge, patience, empathy and excellent communication skills. She is a good listener which is crucial to being a great…

Darshana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Megan F has been great to work with. She is very thoughtful and active in what is going on. She listens and guides all while making you feel confident and heard! It’s been really great to have been seeing her for almost a year and half now. I would definitely recommend her.

Photos

Customer reviews

4.9 ★★★★★ 50 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
David HillLocal Guide · 50 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Claudia and Megan are great they both listen to me and hearing my needs why I am excited to work with them and help me with my needs keep up great work

Allison K2 reviewsTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Claudia is a fantastic person to work with! This isn't just business for her, it's a deep passion for helping others. She is not only incredibly professional and knowledgeable, but also brings a level of kindness, integrity, and authenticity that immediately puts people at ease. She's smart, dependable, and truly dedicated to making a difference. People like her are rare. Watching CST Counseling and Consultation continue to grow is amazing, and I strongly recommend anyone consider this practice... and as an added bonus, Olive (the therapy dog) will light up your days!

Response from the owner · Edited 2 months ago

Thank you so much for your wonderful feedback!!

Samantha Myers2 reviewsTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I would like to thank Claudia at CST Counseling and Consultation for her genuine help in guiding me to find the correct resource. I had called a few days ago seeking a service that this practice doesn't offer. Claudia was able to clarify what type of service I was looking for and provided at least 5 different referrals for places that do offer this service. CST was actually the 3rd place I called looking for this service. The other practices simply said they didn't offer it and that was that. I sensed a care here for clients that you can feel immediately when you talk to them. She could have said they don't offer the service like the others, but her willingness to find other places that do really touched me and sincerely helped me to find the right service. Thank you so much Claudia, and if I ever need therapy services, this is the place. God bless you and your practice and what you do for others!

Response from the owner · a year ago

Thank you so much for your kind and thoughtful words! It truly means the world to all of us at CST Counseling & Consultation. While we may not always offer every service someone is looking for, we deeply believe in helping each person take the next right step, and we're glad we were able to assist you in finding the right resource. If you ever need support in the future, we’d be honored to walk alongside you. Wishing you all the best on your journey.

Laura Esposito6 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Whether you are a client or a clinician, CST is a very professional, inviting, and safe space for all. I had a wonderful experience and often recommend CST to my colleagues.

Response from the owner · 3 months ago

Thank you so much for such a kind review, Laura!

Jennifer PetersonLocal Guide · 13 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I discovered Neurofeedback from a co-worker whose daughter was dealing with extreme anxiety. My daughter has an intellectual disability along with ADHD, General Anxiety, and OCD. I discovered our insurance covered it and decided to give it a try. What an inpact this had made on her quality of life for her and those around her. Through sessions, she has been able to significantlly reduce the intensity and frequency of her symptoms. Claudia was awesome to work with and if you or a loved one is struggling, I highly recommend giving this a shot and see how impactful this can be!

Response from the owner · 3 months ago

Thank you for such a kind review Jennifer! We are so happy to hear that neurofeedback has been a helpful treatment for your daughter. Please do not hesitate to reach out anytime in the future if needed.

DmmFwb1 reviewTotal number of Google reviews DmmFwb has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Megan Fuller helped us to navigate and better understand the marital roadblocks caused by our miscommunication styles. She is probably 30 years younger than us, but possesses a wealth of knowledge, patience, empathy and excellent communication skills. She is a good listener which is crucial to being a great counselor, but was also confident enough to call us out when necessary. We covered a great deal within our 1 hour sessions and have rekindled our love and respect for each other. We are so grateful to you, Megan Fuller.

Response from the owner · 5 months ago

Thank you so much for such a thoughtful review! We’re so glad Megan helped you better understand your communication patterns and strengthen your connection. We appreciate your trust in CST Counseling and Consultation!

Steve C1 reviewTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've struggled my entire life with low self-esteem, low self-confidence, depression, anxiety - building up walls to protect myself from discomfort, vulnerability, hurt, rejection, you name it. My parents divorced when I was 11 and that only seemed to reinforce those walls. I didn't let anyone in. I've worked with countless mental health providers over the years, but I never felt comfortable enough to expose my true self and dig deep to the root of my struggles. I happened upon CST Counseling at one of my low points last year and was paired up with Megan Fuller. I felt an instant, genuine connection with her. She made me feel comfortable. She listened. She somehow remembered everything I said without taking notes. Speaking with Megan never felt like the typical patient/therapist interaction that I was used to. It felt like I was talking with a friend. After a while a weird thing happened for me... I actually looked forward to my sessions with Megan. I've been seeing her for over a year now, by far the longest I've ever maintained the same therapist. A few months back, Megan suggested I work with Jordan Rieke (also at CST) to manage my medications and just like Megan, I felt a genuine connection with Jordan as well. I was seeing a psychiatrist that maybe gave me 5 minutes every few months and I felt like I was just another client. But not with Jordan. It felt like I had another friend to talk to. She adjusted my medication (the same one I'd been taking for almost 10 years) and I almost immediately felt the benefits. I don't get happy about much, but I am happy and grateful that I found these two to help me take down my wall brick by brick, and help me get out there and live the life I've been avoiding for decades. Thank you, Megan and Jordan!

Response from the owner · 6 months ago

Steve, thank you for sharing such a meaningful part of your journey with us! We’re truly honored you found your way to CST Counseling & Consultation. Megan and Jordan are both deeply committed to creating a space where clients feel heard, supported, and genuinely cared for, and it means so much to hear that reflected in your experience. We’re so grateful to be a part of your wellness journey.

Darshana Patel5 reviewsTotal number of Google reviews Darshana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Megan F has been great to work with. She is very thoughtful and active in what is going on. She listens and guides all while making you feel confident and heard! It’s been really great to have been seeing her for almost a year and half now. I would definitely recommend her.

Response from the owner · 6 months ago

Hi Darshana, thank you so much for taking the time to write such a kind review! We are so happy to hear that your work with CST Counseling and Consultation, specifically Megan, has been meaningful!

anmasocodo4 reviewsTotal number of Google reviews anmasocodo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been seeing Claudia at CST for some time now & recently Jordan has taken over the management of my medication. I have been very happy with my experiences at CST. Claudia has helped me a lot through a very challenging couple years. Jordan has been great in managing my meds when I started to experience some depression while on my original dosage of meds. I would recommend this practice for both counseling & medication management to anyone needing some help in their lives.

Response from the owner · 7 months ago

Thank so much for saying such kind words about our providers and CST Counseling and Consultation! We are so grateful to have a meaningful impact on our clients, and be able to walk along side them on their wellness journey.

Tash SosaLocal Guide · 9 reviewsTotal number of Google reviews Tash has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I started going to CST in June 2025 and have made remarkable progress in managing my depression and anxiety. Megan O. has been incredible throughout my journey so far, giving me the tools I need to become my best self and giving me those tough love moments I’ve needed to gain clarity and the confidence I need to face challenges. Her insight is top notch and she truly makes me feel heard. I have benefited equally from CST’s Nurse Practitioner, Jordan, who has taken the utmost care in working to find a medication balance that works for me. As someone who is on multiple other medications due to cancer, she has gone the extra mile to ensure none of my medications negatively impact those prescribed by my oncology team. She’s thoughtful and encouraging, making me feel secure in the process of dosage balance that will ultimately help me get to the place I want to be mentally. I am so grateful for the work CST does and the impact they’ve had on my life.

Response from the owner · 7 months ago

Tash, thank you so much for such kind words! Reading this truly means a lot to us and speaks to the heart of what we strive to embody at CST Counseling and Consultation. We’re grateful for the opportunity to be part of your wellness journey!

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