Mental health clinic · Schaumburg, IL · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%91+63Reliability 31%82+25.2Experts Score= 88Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 33 psychiatristsiPosition by Experts Score among all companies we track in this category. · better than 56%
4.9★★★★★88 Google reviews · 6 photos
98%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Forrest Behavioral Health Illinois 4.9 out of 5 based on 88 reviews, with the owner responding to 39 percent of them. Clients frequently praise the welcoming atmosphere, clean facility, and compassionate staff who provide clear communication and support during mental health and substance treatment programs. Group therapy sessions are described as helpful and engaging. The only negative feedback consists of brief, unexplained one-star reviews that offer no specific details regarding service quality or pricing.
Google rating: 4.9 out of 5 from 88 reviews (98% five-star).
Reviews on this page: 87 Google reviews (78 with written comments).
Owner responses: the business replied to 39% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyPsychiatrists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Forrest Behavioral Health Illinois: 91/100 on this factor. Category median: 90.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Forrest Behavioral Health Illinois: 82/100 on this factor. Category median: 83.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Forrest Behavioral Health Illinois: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
87 Google reviews we collected
4.9of 5
5 stars8598%
4 stars00%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 78 written reviews
98%praise
Praise10698%
Complaints22%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude4138%
Would recommend3028%
Honesty & trust1615%
Quality & results1312%
Communication55%
Speed & response33%
What customers talk about
We read 78 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ntake information sorted, I was guided through a chain of incredibly helpful individuals including Nick, Lexi, Anne Marie, Billy Lewis, Pam, Amber, An…”
“If you’re considering support, I highly recommend Forrest.”
“Would not recommend at all”
“I came into the program during one of the most difficult periods of my life, and from the beginning, I felt supported, respected, and genuinely cared for.”
“The whole process was thorough and my needs were met.”
“He took the time to answer all of my questions, explained everything clearly, and made me feel comfortable and confident about the facility.”
“Supportive, responsive, compassionate care from people who are doing this the right way.”
People customers mention
Billy5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAlexLocal Guide · 130 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
⭐⭐⭐⭐⭐ (5 Stars)
Grateful for a warm welcome and exceptional help
"I had a tremendous experience with the team at Forrest Behavioral Health. Starting with Zach Auliffe on the chat, who helped me get my intake information sorted, I was guided through a chain of incredibly helpful individuals including Nick, Lexi, Anne…
OOlivia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Everything that I have learned is what has made me stronger! Everyone has been wonderful
MMartha1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Staff was great, very welcoming, and establishment was very nice and clean! The whole process was thorough and my needs were met. I highly recommend this place! If I could give it a 10 ⭐️ I would!
FFranklan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
When I first came to Forrest behavior treatment center the generosity that has been shown from all the staff has really made my time here not so rough I highly recommend utilizing this treatment center for mental or substance treatment their clinical team is stellar thank you...
CCLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great experience at Forrest Behavioral Health. Billy was friendly, professional, and went above and beyond with his customer service. He made the process easy and made me feel welcome. Highly recommend!
JJosh9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had a great experience at this treatment facility. The staff was welcoming, caring, and very helpful throughout my stay. They made me feel comfortable and supported, and I'm grateful for the care I received.
⭐⭐⭐⭐⭐ (5 Stars)
Grateful for a warm welcome and exceptional help
"I had a tremendous experience with the team at Forrest Behavioral Health. Starting with Zach Auliffe on the chat, who helped me get my intake information sorted, I was guided through a chain of incredibly helpful individuals including Nick, Lexi, Anne Marie, Billy Lewis, Pam, Amber, Anna, and Mark. Everyone I encountered, including those whose names I didn't catch, was a friendly face ready to assist me.
I was especially relieved to get assurance that my insurance would cover my treatment, which took a huge weight off my shoulders. The facility itself is beautiful—humble on the outside but clean, comforting, and generously decorated on the inside. I truly appreciate being invited into such a welcoming space and feel I am finally in good company to address my health problems."
Response from the owner · 3 weeks ago
Thank you, Alex, for taking the time to write such a thoughtful review. A warm welcome and clear answers about insurance are exactly what we want every person to experience when they first reach out, and we're glad the space felt comfortable too. We appreciate you sharing this.
J
Joe Poelsterl3 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Exceptional staff. Very attentive to your needs. Highly recommend Forrest.
Response from the owner · 3 weeks ago
Thank you, Joe, for the kind words and the recommendation. Our team works hard to be attentive to every person who walks through our doors, so it means a lot to hear that came through. Wishing you all the best from everyone at Forrest Behavioral Health Illinois.
I
Irma martinez5 reviewsiTotal number of Google reviews Irma has written across all businesses on Google Maps, not just this one.
Thank you, Irma! Being quick to respond when someone reaches out matters a great deal to us, so it's wonderful to hear that stood out. We appreciate the love right back.
J
Jeff Wehling3 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
I have been going to forrest for the past month to deal with some mental health issues . All the people there and their approach to therapy works great for me. Billy and his team keep thing fun and serious at the same time and let people grow and so the best they can to help address your issues. I thank them for all the help they are giving me and I never expected this level of care and concern when I started coming . They help you address your issues for you and are great at getting people to realize therapy must be done for yourself to help heal yourself. So once again I want to thank everyone at forrest and if you ever need to get treatment or are thinking about getting treatment I can only say to do for yourself and try forrest you might find your life changed and that can be a wonderful thing. Please if you are thinking about seeking help stop thinking and just do it before you do something that can hurt you or the ones you Love.
Thanks,
Jeff W
Response from the owner · 3 weeks ago
Thank you, Jeff, for sharing this. It means a lot to hear that the people here have made a positive difference. Our whole team is grateful for your kind words and wishes you continued strength.
O
Olivia1 reviewiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Everything that I have learned is what has made me stronger! Everyone has been wonderful
Response from the owner · 3 weeks ago
Thank you, Olivia. Hearing that what you've learned has made you stronger is the best feedback our team could ask for. We're so glad everyone has been wonderful to work with, and we appreciate you sharing this.
E
Eddie Behenna4 reviewsiTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
Beautiful facility with staff that truly cares of their clients.
Response from the owner · 3 weeks ago
Thank you, Eddie. We put a lot of thought into creating a space that feels calm and welcoming, and our staff genuinely care, so this review means a great deal to all of us.
T
Tayler JohnsonLocal Guide · 28 reviewsiTotal number of Google reviews Tayler has written across all businesses on Google Maps, not just this one.
I cannot say enough good things about Forrest and its staff. I came into the program during one of the most difficult periods of my life, and from the beginning, I felt supported, respected, and genuinely cared for. The staff created an environment where I felt comfortable being honest and doing the work I needed to do. Their support felt personal and genuine, and I never felt like just another patient.
I truly believe Nick saved my life. He gave me the support and courage I needed to make decisions that I had been terrified to make on my own. He made me feel heard and understood while also helping me recognize that I was capable of making difficult changes for myself. I will forever be grateful for the impact he had on my life and for the way he supported me during such a vulnerable time.
I left Forrest with valuable tools, perspective, confidence, and gratitude for the role it played in helping me get where I am today. If you’re considering support, I highly recommend Forrest. Asking for help can be intimidating, but I’m so glad I did.
Response from the owner · 3 weeks ago
Thank you, Tayler, for taking the time to share this. Your kind words about our staff mean so much, and we're grateful you chose to put your trust in Forrest. Wishing you all the best.
K
Kristopher Washington1 reviewiTotal number of Google reviews Kristopher has written across all businesses on Google Maps, not just this one.
Staff was great, very welcoming, and establishment was very nice and clean! The whole process was thorough and my needs were met. I highly recommend this place! If I could give it a 10 ⭐️ I would!
Response from the owner · 3 weeks ago
Thank you, Martha, for the detailed review. A welcoming staff, a clean and comfortable space, and a thorough process are exactly what we aim for every day. We appreciate your recommendation and the 10 stars!
