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CT Security Locksmiths

Locksmith · New Haven, CT · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%84+5.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 64 security system installersPosition by Experts Score among all companies we track in this category. · better than 35%
4.9 ★★★★★ 401 Google reviews · 24 photos
97%five-star reviews
4.82★last 12 monthsAverage stars on reviews from the last 12 months only.
5.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
$153typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

CT Security Locksmiths at a glance

Customers frequently cite fast response times, transparent pricing, and efficient service for car key fobs, lockouts, and deadbolt repairs. Recurring themes include quick on-site completion and clear communication regarding costs. Common criticisms involve missed appointments, inconsistent phone availability despite advertised hours, and discrepancies between quoted and final prices.

  • Google rating: 4.9 out of 5 from 401 reviews (97% five-star).
  • Reviews on this page: 401 Google reviews (341 with written comments, 12 with photos).
  • Owner responses: the business replied to 73% of reviews.
  • Most recent review: November 4, 2026.
  • Service: Security System Installer serving New Haven, Connecticut.

Data from Google, last updated November 5, 2026.

Score profile vs other security system installers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction83Reliability72Craft & service100Value100Momentum100Replies to reviews84Satisfaction: 83 (median 91)Reliability: 72 (median 91)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 84 (median 49)
CT Security LocksmithsSecurity System Installers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CT Security Locksmiths: 83/100 on this factor. Category median: 91.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CT Security Locksmiths: 72/100 on this factor. Category median: 91.B
72
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CT Security Locksmiths: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CT Security Locksmiths: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CT Security Locksmiths: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CT Security Locksmiths: 84/100 on this factor. Category median: 49.A
84

Bar = this company · dark tick = category median.

Star ratings

401 Google reviews we collected

  • 5 stars39097%
  • 4 stars10%
  • 3 stars00%
  • 2 stars00%
  • 1 star102%

Praise vs complaints

Phrases our text analysis found in 341 written reviews

  • Praise76599%
  • Complaints91%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2265%
  • Reasonable1132%
  • Overpriced00%
  • Not sure13%
$153+16% vs typical security system installers

Middle half of what 27 customers paid ($110–$214) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Speed & response20526%
  • Staff & attitude15320%
  • Would recommend13517%
  • Price & value13217%
  • Quality & results10614%
  • Honesty & trust263%
  • Communication172%

What customers talk about

We read 341 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Awesome guy and super fast with his work will always use this service when I need it!”
  • “He’s very reliable and honest and fair with his prices , I wouldn’t recommend no one but them super professional .”
    “…’m like I’m not paying that either you did nothing for me and he was rude and unprofessional.…”
  • “Definitely would recommend them to anyone needs their service.”
  • “No hidden fees, they do not make you pay just to out, they give you the exact price.”
  • “Great service would recommend him to everyone I know personally.”
  • “I honestly can’t say enough good things about CT Security Locksmiths.”
    “…ou were told that’s the price and I said well the person who told me lied to me and then he says which one do you want and I said none and he said ok…”
  • “Answered all my questions about pricing and details right away, this is a great honest business!”

People customers mention

  • Greg 42 reviews
  • Leon 6 reviews
  • Honda 4 reviews
  • Lexus 3 reviews
  • Leo 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired CT Security Locksmiths for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

He’s very reliable and honest and fair with his prices , I wouldn’t recommend no one but them super professional . Got quoted 2-3 hundred dollars he came to my location and had it done within 20 mins of being at the car

Paid $150–200Great price
Naomi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Super fast service. It was completed within an hour of my initial phone call. Highly recommend!

Paid $50–100Great priceLock rekeying
Seth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Greg was able to unlock my car and get a new key fob urgently while I was in need! I would go to him again

Paid $250–300New key fob creation
Miriam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Greg was courteous and the service he provided was excellent. I highly recommend his service.

Paid $150–200Great priceCar digital & remote key reprogrammingCar key copying
Fu7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I must say that I have not worked with a locksmith as efficient and generous as Greg, the owner of this place. I stopped by his shop when he was out on Saturday. After getting my call, he came back immediately and fixed my deadbolt lock in a couple of minutes. It was incredible to see such an expert work on his…

Paid $1–50Great priceDoor lock & bolt hardware repair
Grisselle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Greg was phenomenal! He was friendly and very professional! He arrived super fast and he gets the job done! I’m definitely going to be using his services for now on!

Paid $1–50Great priceCar key copying

Photos

Customer reviews

4.9 ★★★★★ 401 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Paul BurchfieldLocal Guide · 6 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Why was one of your mini vans speeding through my residential neighborhood at midnight tonight? Easily doing 40mph+ in a 25mph neighborhood. Incredibly irresponsible and unsafe.

Jonathan Bak2 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service and professionalism. Efficient and kind!

Response from the owner · 3 days ago

Thank you for your kind words! We’re glad you had a great experience and appreciate you choosing CT SECURITY LOCKSMITHS

Anthony Pabon1 reviewTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He’s very reliable and honest and fair with his prices , I wouldn’t recommend no one but them super professional . Got quoted 2-3 hundred dollars he came to my location and had it done within 20 mins of being at the car

  • Price assessment: Great price
  • Price: $150–200
Response from the owner · 3 days ago

Thank you for your trust and recommendation ! We take pride in honest pricing and professional service. We are glad we could get you taken care of quickly.

Naomi Babineau3 reviewsTotal number of Google reviews Naomi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super fast service. It was completed within an hour of my initial phone call. Highly recommend!

  • Price assessment: Great price
  • Price: $50–100
  • Services: Lock rekeying
Response from the owner · 3 days ago

Thank you for your recommendation! We’re happy we could help you so quickly and appreciate you choosing CT SECURITY LOCKSMITHS!

Victor ReyesLocal Guide · 16 reviewsTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got it — Ako: I can't say enough good things about CT Security Locksmith and Ako especially. My daughter's car key broke off in her ignition, and from the moment I called, Ako went completely out of his way to help us. He got her taken care of and back on the road, and he didn't just leave it there he even had me text him afterward to make sure everything was working right. That's the kind of service you don't forget. Amazing people, amazing service. If you ever need a locksmith, call them first.

Response from the owner · a week ago

Thank you so much, Victor, for your incredible review and kind words, it was a pleasure helping you! Your trust, appreciation and recommendation mean a great deal. Thank you again for choosing CT SECURITY LOCKSMITHS!

Seth Davis3 reviewsTotal number of Google reviews Seth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Greg was able to unlock my car and get a new key fob urgently while I was in need! I would go to him again

  • Price: $250–300
  • Services: New key fob creation
Response from the owner · a week ago

Thank you so much for your 5 star review! We truly appreciate your trust and recommendation. It was a pleasure helping you and we’re always here whenever you need us again!

Miriam Flores4 reviewsTotal number of Google reviews Miriam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Greg was courteous and the service he provided was excellent. I highly recommend his service.

  • Price assessment: Great price
  • Price: $150–200
  • Services: Car digital & remote key reprogramming, Car key copying
Response from the owner · 2 weeks ago

Thank you for sharing your experience and for your kind recommendation! We are so glad Greg took great care of you. Your trust and support mean a lot to us!

hack aliass1 reviewTotal number of Google reviews hack has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best price I've got quoted great service

Response from the owner · 3 weeks ago

thank you for your review! We’re glad we could offer you great price and service. We appreciate your support!

Jailen Niko2 reviewsTotal number of Google reviews Jailen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome guy and super fast with his work will always use this service when I need it!

Response from the owner · 4 weeks ago

Thank you for your kind and for trusting us! It means a lot to know you’ll choose us again! We are always happy to help

Priscilla Addesso4 reviewsTotal number of Google reviews Priscilla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Definitely the best service around. No hidden fees, they do not make you pay just to out, they give you the exact price. It was very quick, very efficient and the price was amazing and FAIR!! Pleaseee, use them!!

Response from the owner · 4 weeks ago

Thank you for highlighting our honest pricing and no hidden fees! Quality service at fair price is our priority. We truly appreciate your support and recommendation!

CT Security Locksmiths on Google Maps →

Business details