Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
CT Security Locksmiths logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%84+5.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

CT Security Locksmiths

New Haven, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 64 security system installers · 4.9★ from 401 Google reviews

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Percentile vs other security system installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CT Security Locksmiths is better than 83% of security system installers.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CT Security Locksmiths is better than 72% of security system installers.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CT Security Locksmiths is better than 100% of security system installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CT Security Locksmiths is better than 100% of security system installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CT Security Locksmiths is better than 100% of security system installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CT Security Locksmiths is better than 84% of security system installers.A
84

Reviews for your job

Customers hired CT Security Locksmiths for 8 kinds of job.

CT Security Locksmiths for building lockouts

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Building lockouts”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Building lockouts”

Ted1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Was able to open my apartment door fast after being locked out. The best locksmith! Better than competitors by far!

Great priceBuilding lockouts
Tedverse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Beyond phenomenal service, helped me when I locked myself out of my apartment, service is quick and professional and at unbeatable price. Take no other locksmith but these guys!

Building lockouts
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing experience! The pin in my door knob of my apartment door was broken and I couldn’t get ahold of my emergency maintenance person; guy was out here in less than an hour and got me back into my apartment after over half an hour of labor and charged me next to nothing. Highly recommend

Paid $100–120Great priceBuilding lockouts
Griffin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ako is the man, great people would definitely use again and would recommend to anyone

Paid $200+Reasonable priceBuilding lockoutsCar key copyingNew key fob creation
Amanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

He was here within 10 minutes and got my door open a few minutes later. Great service!

Paid $100–120Reasonable priceBuilding lockouts
Schuyler4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ako is the man. Always there when you need him. Does professional quality work. Will hire and hire again.

Paid $200+Reasonable priceBuilding lockoutsLock rekeyingDoor lock & bolt hardware repair
Tina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was really stressed when I called for help and they were so nice and professional! Came and helped me so quickly, I am so appreciative!

Building lockouts+ Punctuality+ Quality+ Professionalism
Lois2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did an excellent job. I recommend very highly. On time and very fast

Building lockoutsLock rekeyingRepair hardware+ Punctuality+ Value
AnnaLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Excellent experience. Lock myself out of my home around 11pm, but they guys were able to come no problem within 50 minutes. They quickly got the door open. The prices are reasonable. They refused even when we gave them extra for the service. Definitely recommend and would use again if necessary!

Building lockouts+ Punctuality+ Professionalism+ Value
RAJa month ago★★★★★

Rating only, no written review.

Paid $150–200Great priceBuilding lockoutsInstallationElectronic lock installation

Price

$153+16% vs typical security system installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 65%Reasonable 32%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Car digital & remote key reprogramming15—
New key fob creation12—
Car key copying12—
Car lockouts12—
Lock rekeying10—
Building lockouts10—
Installation6—
Repair hardware5—

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