Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
CT Security Locksmiths logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%84+5.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

CT Security Locksmiths

New Haven, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 64 security system installers · 4.9★ from 401 Google reviews

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Report card

Percentile vs other security system installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CT Security Locksmiths is better than 83% of security system installers.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CT Security Locksmiths is better than 72% of security system installers.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CT Security Locksmiths is better than 100% of security system installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CT Security Locksmiths is better than 100% of security system installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CT Security Locksmiths is better than 100% of security system installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CT Security Locksmiths is better than 84% of security system installers.A
84

Reviews for your job

Customers hired CT Security Locksmiths for 8 kinds of job.

CT Security Locksmiths for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$160–180
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Installation”

Toiya8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Craig was awesome. I called for service and he was here within 20 minutes. The installation of the door locks was quick and setup was easy. Craig was great to work with! Much appreciated.

Paid $160–180Great priceInstallation
feliciaLocal Guide · 142 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I thank you for your service today,you were pleasant, reasonable,if I knew I could of called you last night,I would of now I know who to call,as stated I thank ur company,, it definitely feels so much better than before,cuz I was struggling,n juggling my old key to keep it together,,I had tape on it,etc..n I…

Car digital & remote key reprogrammingBuilding key copyingCar key copying+ Punctuality+ Quality+ Professionalism
Laura15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great job at a great value, definitely recommend!

Installation
CadenLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The gentlemen that work at this establishment are LIFE-SAVERS I repeat Life SAVERS!! Driving from NJ I lost my key on Halloween 🎃 Night IN CT. They responded fast and acted quick. The depth & degree of professionalism have exemplified extreme respect for all customers they treat you with high regard as their…

Car digital & remote key reprogrammingBuilding key copyingCar key copying+ Punctuality+ Quality+ Professionalism
Raymee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I would recommend this service to anyone needing lock work. They were very flexible in service availability, responsive when I reached out via email and phone and the technician was on time for our appointment. The technician was polite and he was very helpful in educating me on options that I was unaware of as it pertained to changing locks vs re-keying.

InstallationLock rekeying
RAJa month ago★★★★★

Rating only, no written review.

Paid $150–200Great priceBuilding lockoutsInstallationElectronic lock installation

Price

$153+16% vs typical security system installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 65%Reasonable 32%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Car digital & remote key reprogramming15—
New key fob creation12—
Car key copying12—
Car lockouts12—
Lock rekeying10—
Building lockouts10—
Installation6—
Repair hardware5—

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