Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts

Experts Reviews · Company report
CTS Custom Tailoring Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%77+18.7Value 14%94+13.3Replies to reviews 7%16+1.1Craft & service penalty81−1.9Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

CTS Custom Tailoring Services

Pewaukee, WI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 14 sewing services · 4.7★ from 117 Google reviews

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Report card

Percentile vs other sewing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CTS Custom Tailoring Services is better than 86% of sewing services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CTS Custom Tailoring Services is better than 77% of sewing services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CTS Custom Tailoring Services is better than 81% of sewing services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CTS Custom Tailoring Services is better than 94% of sewing services.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CTS Custom Tailoring Services is better than 100% of sewing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CTS Custom Tailoring Services is better than 16% of sewing services.F
16

Reviews for your job

Customers hired CTS Custom Tailoring Services for 5 kinds of job.

CTS Custom Tailoring Services for general repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 9 Google reviews tagged “General repairs”

Alina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had suede patches put on the elbows of a sweater that had worn through. Amazing job! Such a warm and welcoming atmosphere too! ☺️

General repairs
Stephanie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mary and CTS are the best! She did a fantastic job on my wedding dress alterations, and always does such a thorough job on all of my clothing needs. Whether it’s a jacket zipper replacement, or leggings my dog chew through, or a dress length change, she’s done it all. So lucky to have her closeby and I’d recommend her to anyone. 10/10!

Formal wear tailoringGeneral repairsPants alterations
kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have worked with CTS for years. Each an every experience has been terrific. The alternations are always precise and done on time. As a returning customer I love that the team remembers how I like things to fit. I highly recommend CTS. You won’t be disappointed.

AlterationsGeneral repairs
JNMA10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Quick turnaround, no delays, great quality repairs and alterations.

AlterationsGeneral repairs+ Responsiveness+ Quality+ Professionalism
La_Unica336 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I found this place on google and was looking for a place to repair a zipper that broke on my dress. After calling several places no one had time to do a rush job as I needed the dress back in a day. This place took my dress without hesitation and did an amazing job. I can’t even tell the zipper was replaced! Very friendly and quality service!

General repairs+ Responsiveness+ Quality+ Professionalism
Dylan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I originally found Custom Tailoring Services while looking to get decorative patches sewn onto jackets. The service has been first rate and all alterations have been performed to a high degree of quality. No complaints or come backs for work needing touch up! Highly recommend for all clothing mending or altering needs.

AlterationsDesignGeneral repairs+ Responsiveness+ Quality+ Professionalism
Bonnie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I could not be more pleased with Custom Tailoring Services. The owner did alterations for my daughter and me as we prepared for her wedding day. Everything was done extremely well and with great care. It was a pleasure to support small business in the Milwaukee area. We will definitely use Custom Tailoring Services again!

AlterationsGeneral repairs+ Responsiveness+ Quality+ Professionalism
JamieLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mary is awesome. She is thorough and efficient. She always completes our projects is a timely manner. She asks the appropriate questions, and makes sure the details are all wrapped up. We take items there multiple times a month. I highly recommend!

AlterationsGeneral repairsService not listed+ Responsiveness+ Quality+ Professionalism
JeremyLocal Guide · 195 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I can't say enough about Mary and her team. We have been using her services for the past 7 years . Everything from simple boy scout patches to tailoring of clothing. We even use her now to fix the gear from our business and she is always helpful with coming up with ideas to make the stuff better. Could not recommend her enough !!!

AlterationsGeneral repairs+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Alterations33—
General repairs9—
Design3—
Pants alterations2—
Wedding gown alterations2—

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