HVAC contractor · Cullman, AL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 28 air duct cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★92 Google reviews
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$337typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Cullman Heating & Air - HVAC Contractor at a glance
Google reviewers rate Cullman Heating & Air five stars based on ninety-two reviews, with the owner responding to all feedback. Customers consistently highlight rapid same-day service, punctual arrivals, and fair pricing for repairs and installations. Technicians are described as professional, courteous, and knowledgeable, often taking time to explain system maintenance and technical details clearly. No negative patterns or common criticisms appear in the provided excerpts, which focus entirely on positive experiences with responsive customer service and efficient problem resolution.
Google rating: 5.0 out of 5 from 92 reviews (100% five-star).
Reviews on this page: 92 Google reviews (82 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 29, 2026.
Service: Air Duct Cleaning Service serving Cullman, Alabama.
Data from Google, last updated October 28, 2026.
Score profile vs other air duct cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
This companyAir Duct Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cullman Heating & Air - HVAC Contractor: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cullman Heating & Air - HVAC Contractor: 98/100 on this factor. Category median: 91.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cullman Heating & Air - HVAC Contractor: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cullman Heating & Air - HVAC Contractor: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cullman Heating & Air - HVAC Contractor: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 91.–
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Bar = this company · dark tick = category median.
Star ratings
92 Google reviews we collected
5.0of 5
5 stars92100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
99%praise
Praise19099%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1158%
Reasonable737%
Overpriced00%
Not sure15%
$337-22% vs typical air duct cleaning services
Middle half of what 12 customers paid ($251–$615) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5428%
Speed & response3719%
Would recommend3217%
Quality & results3016%
Communication189%
Price & value126%
Honesty & trust95%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is the third time we have used Cullman Heating and Air, and they are always professional and great to deal with.”
“Our AC stopped working on a hot day, and Cullman Heating and Air, LLC came out incredibly fast.”
“I highly recommend Cullman Heating & Air for anyone looking for reliable and high-quality service!”
“He was here on time, very thorough, and did a great job with explanations of every step of the process.”
“He was knowledgeable, professional, and took the time to explain our mini-split system and its maintenance in a way that was easy to understand.”
“Did all that needed to be done at a reasonable price.”
“He explained everything clearly and gave me honest options without pressuring me into unnecessary repairs.”
People customers mention
Kevin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cullman Heating & Air - HVAC Contractor for 8 kinds of job. Pick one to see what they paid and said.
SSondra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our AC stopped working on a hot day, and Cullman Heating and Air, LLC came out incredibly fast. Bo was fantastic—he quickly diagnosed a faulty fan motor and had the system blowing cold air again in no time. He was professional and courteous. Highly recommend!
Paid $800–1,000Reasonable priceRepair HVAC
JJohnny1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Called in the morning time, they were out by lunch time. Very respectful and knowledgeable. Bo was very polite , and fixed our unit that day. He went above and beyond to help my family getting air back up and running. Would definitely recommend. . . And will be using them again. Thank you.
Paid $400–600Reasonable priceHVAC system maintenanceA/C system maintenanceRepair HVAC
JJimmie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Kevin Farnsworth was superb. He quickly diagnosed the leak in our mini-split and had it up and running in no time. Very courteous and friendly. Extremely pleased with Cullman Heating & Air.
Paid $400–600Reasonable priceA/C system maintenance
JJessy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Very happy with the service. Kevin was extremely helpful and had us up and running quick.
Paid $200–400Great priceA/C system maintenance
PPhyllisLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We are thrilled with this service. We noticed the a/c was not working. As the husband is on oxygen, we wanted it fixed quickly. He called, Bo was here in less than half an hour. Did all that needed to be done at a reasonable price. I can see why they have all Five Star reviews.
Paid $200–400Great price
CChristian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Amazing service, I was able to get my AC repaired same day. Alex quickly identified the problem (locked fan motor) and showed he was extremely knowledgeable when explaining what he was doing to fix it. Highly recommend!
Thank you for your 5-star review! We're glad Kevin provided excellent HVAC system maintenance at a great price. Our team takes pride in delivering reliable heating and air conditioning maintenance, quality workmanship, and outstanding customer service. We appreciate your trust in our HVAC services and look forward to helping you keep your system running efficiently for years to come!
C
Connie Sansing1 reviewiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
Thank you for your 5-star review! We’re glad our team provided excellent HVAC service and took the time to explain everything clearly. We believe in helping our customers understand their heating and air conditioning systems so they can make informed decisions about maintenance and repairs. We appreciate your trust in our team and look forward to helping with your future HVAC service needs!
S
Sondra Lawrence1 reviewiTotal number of Google reviews Sondra has written across all businesses on Google Maps, not just this one.
Our AC stopped working on a hot day, and Cullman Heating and Air, LLC came out incredibly fast. Bo was fantastic—he quickly diagnosed a faulty fan motor and had the system blowing cold air again in no time. He was professional and courteous. Highly recommend!
Price assessment: Reasonable price
Price: $800–1,000
Services: Repair HVAC
Response from the owner · a week ago
Thank you for the excellent review and recommendation! We’re glad Bo was able to quickly diagnose the faulty fan motor and get your air conditioning system blowing cold air again. At Cullman Heating and Air, we take pride in providing fast, reliable AC repair, professional service, and dependable air conditioning solutions when our customers need them most. We truly appreciate your trust in our team and the opportunity to keep your home cool and comfortable!
E
Eric Shaddix4 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Kevin was fantastic. He was here on time, very thorough, and did a great job with explanations of every step of the process. This is the third time we have used Cullman Heating and Air, and they are always professional and great to deal with.
Price assessment: Reasonable price
Services: HVAC system maintenance
Response from the owner · a week ago
Thank you for your continued trust in Cullman Heating and Air! We’re thrilled to hear Kevin provided prompt, professional HVAC service and took the time to thoroughly explain every step of the process. We take pride in delivering reliable heating and air conditioning services, quality workmanship, and exceptional customer care. We truly appreciate your loyalty and are grateful you’ve chosen us for your HVAC maintenance and service needs for the third time. Thank you for recommending our team!
J
Johnny Walton1 reviewiTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Called in the morning time, they were out by lunch time. Very respectful and knowledgeable. Bo was very polite , and fixed our unit that day. He went above and beyond to help my family getting air back up and running. Would definitely recommend. . . And will be using them again. Thank you.
Price assessment: Reasonable price
Price: $400–600
Services: HVAC system maintenance, A/C system maintenance, Repair HVAC
Response from the owner · a week ago
Thank you for your wonderful review and recommendation! We’re glad Bo was able to provide fast, reliable AC repair service and get your air conditioning system back up and running the same day. At Cullman Heating and Air, we take pride in providing prompt service, knowledgeable HVAC technicians, and professional, courteous care for every customer. We’re especially happy Bo could go above and beyond to help keep your family cool and comfortable. Thank you for trusting us with your heating and air conditioning needs. We look forward to serving you again!
J
Jimmie Seeley II10 reviewsiTotal number of Google reviews Jimmie has written across all businesses on Google Maps, not just this one.
Kevin Farnsworth was superb. He quickly diagnosed the leak in our mini-split and had it up and running in no time. Very courteous and friendly. Extremely pleased with Cullman Heating & Air.
Price assessment: Reasonable price
Price: $400–600
Services: A/C system maintenance
Response from the owner · 3 months ago
Thank you, Jimmie, for the wonderful 5 star review! We’re so glad Kevin was able to quickly diagnose and repair your mini-split system. At Cullman Heating & Air, we pride ourselves on providing fast, honest HVAC service with fair pricing and friendly customer care. We truly appreciate your business and thank you for trusting us with your mini-split repair and A/C maintenance needs. If you ever need heating or air conditioning service in Cullman County, we’re always here to help!
J
Jessy Williams3 reviewsiTotal number of Google reviews Jessy has written across all businesses on Google Maps, not just this one.
Very happy with the service. Kevin was extremely helpful and had us up and running quick.
Price assessment: Great price
Price: $200–400
Services: A/C system maintenance
Response from the owner · 3 months ago
Thank you, Jessy! We really appreciate your 5-star review and are so glad Kevin could get your A/C back up and running quickly. At Cullman Heating & Air, we work hard to provide honest, dependable HVAC service with fair pricing and fast repairs. Thanks for trusting us with your A/C maintenance and air conditioning repair. We’re always here whenever you need heating or cooling service in Cullman County.
K
Kathy HendersonLocal Guide · 20 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Thank you so much, Kathy! We truly appreciate your kind words. Being on time, honest, and friendly is exactly the experience we want every customer to have. Thank you for choosing Cullman Heating & Air for your heating and air conditioning needs. Whenever you need A/C repair, HVAC maintenance, or heating service in Cullman County, we will be here!
P
Phyllis EastLocal Guide · 27 reviewsiTotal number of Google reviews Phyllis has written across all businesses on Google Maps, not just this one.
We are thrilled with this service. We noticed the a/c was not working. As the husband is on oxygen, we wanted it fixed quickly. He called, Bo was here in less than half an hour. Did all that needed to be done at a reasonable price. I can see why they have all Five Star reviews.
Price assessment: Great price
Price: $200–400
Response from the owner · 4 months ago
Thank you Phyllis for letting us know the situation when you called in. I am so thankful we were able to get Bo there quickly and a repair could be made!
C
Cassi Moyers1 reviewiTotal number of Google reviews Cassi has written across all businesses on Google Maps, not just this one.
Kevin was great! He was knowledgeable, professional, and took the time to explain our mini-split system and its maintenance in a way that was easy to understand. He was also incredibly patient and kind with our young children, answering their questions politely while he worked. We really appreciated his help and excellent customer service! Highly recommend!
Services: HVAC system maintenance
Response from the owner · 4 months ago
Thank you so much, Cassi, for the wonderful review! We are so happy that Kevin was able to help and make everything easy to understand. He always enjoys answering questions, especially from curious little helpers! We truly appreciate your kindness, trust in our company, and your recommendation. Thank you for choosing Cullman Heating and Air!
