Analyzing 5,809,4735.8M ReviewsFor 16,01116K Experts

Experts Reviews · Company report
Cullman Heating & Air - HVAC Contractor logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Cullman Heating & Air - HVAC Contractor

Cullman, AL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 5.0★ from 92 Google reviews

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Report card

Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cullman Heating & Air - HVAC Contractor is better than 100% of air duct cleaning services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cullman Heating & Air - HVAC Contractor is better than 98% of air duct cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cullman Heating & Air - HVAC Contractor is better than 100% of air duct cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cullman Heating & Air - HVAC Contractor is better than 100% of air duct cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cullman Heating & Air - HVAC Contractor is better than 100% of air duct cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cullman Heating & Air - HVAC Contractor is better than —% of air duct cleaning services.–
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Reviews for your job

Customers hired Cullman Heating & Air - HVAC Contractor for 8 kinds of job.

Cullman Heating & Air - HVAC Contractor for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$26–$251
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “A/C system maintenance”

Johnny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Called in the morning time, they were out by lunch time. Very respectful and knowledgeable. Bo was very polite , and fixed our unit that day. He went above and beyond to help my family getting air back up and running. Would definitely recommend. . . And will be using them again. Thank you.

Paid $400–600Reasonable priceHVAC system maintenanceA/C system maintenanceRepair HVAC
Jimmie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Kevin Farnsworth was superb. He quickly diagnosed the leak in our mini-split and had it up and running in no time. Very courteous and friendly. Extremely pleased with Cullman Heating & Air.

Paid $400–600Reasonable priceA/C system maintenance
Jessy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very happy with the service. Kevin was extremely helpful and had us up and running quick.

Paid $200–400Great priceA/C system maintenance
justin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kevin was awesome. Had everything fixed and running within an hour. Replaced fan motor, very knowledgeable on all things hvac. Fair price as well!

Paid $200–300Great priceHVAC system maintenanceA/C system maintenance
Trung2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kevin came over this morning and was professional, friendly and fixed the issue very quickly!

A/C system maintenance
Sarah10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service! Keith was fantastic! Knowledgeable and prompt in fixing our issue.

Paid $200–300Reasonable priceHVAC system maintenanceA/C system maintenance
Katherine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing experience! My AC went out, I called them expecting to be put on a weeks long waitlist since we are in the dog days of summer, nope they were out here not only the same day but within an hour! Kevin came out and was very nice, listened, and almost immediately was able to find the problem. Not only that, but…

A/C system maintenanceA/C system repair
Jan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service! He was meticulous and professional!perfect visit!

A/C system maintenanceHVAC duct & vent cleaningRepair HVAC
Makayla9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I absolutely love this company, they’re reliable and do amazing work for a great price. I highly recommend!

A/C system maintenanceHVAC duct & vent cleaningHVAC system repair+ Responsiveness+ Punctuality+ Quality
TaylorLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had an issue where our AC randomly quit working. We called Cullman Heating & Air and there were at my house within an hour. Bo was an amazing service tech he explained everything and kept me informed to what he was doing. I would highly recommend them to anyone. If I ever have issues with HVAC I know who I will be going to.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
Stephane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and courteous! We just needed long overdue maintenance and Bo was great! Found some things to fix and update from installation years ago. Appreciate issues being tended to before they become a problem!!!! Will definitely have them back!

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
KearyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

AC went out on a warm late Saturday night. The technician got to my house in 45 minutes. The heat pump needed a new capacitor. The technician explained what was wrong and showed me how he tested for the problem. He was in and out in a half hour. No extra service charges either for a late Saturday night. I highly recommend this company.

A/C system maintenanceHVAC system maintenanceA/C system repair
Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

100% recommend this company for all of your HVAC needs. Kevin was extremely knowledgeable, and genuinely cared about the work he was doing. Everyone was very courteous, and answered all of my questions. Thank y’all so much for turning a bad day into a not so bad day. I’ll use this company from now on.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We moved to the area very recently and wanted to have our a/c unit serviced to get an idea of what we were looking at with the a/c. Kevin came out and did a great job !! He was professional and answered every question I had. Definitely going to use their services from now on. This was the absolute best service I…

A/C system maintenanceHVAC system maintenance+ Punctuality+ Quality+ Professionalism
mason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company, I highly recommend using them. They did a great job and was very professional

A/C system maintenanceDuctless heating & A/C servicesHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$337-22% vs typical air duct cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 58%Reasonable 37%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance24$54–$581
A/C system maintenance15$26–$251
A/C system repair11$158–$730
Repair HVAC9$50–$1.0k
Installation8$1.2k–$2.4k
Install thermostat6—
HVAC duct & vent repair5$276–$771
Install AC5$2.1k–$4.3k

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