GO ELSEWHERE, I HATE LEAVING BAD REVIEWS BUT I HAVE TO WARN MY COMMUNITY. I’ve worked with this shop a few times before without issue, but my most recent experience was a nightmare that cost me $500 and left my team without shirts for an important event. I brought in high-quality polyester shirts for printing. They melted every single one. Any professional apparel print shop should know not to use excessive heat on polyester, and if they accidentally damage one shirt, they should adjust settings before printing the rest. Instead, they destroyed the entire batch. Initially, they admitted fault, apologized, and promised to source and reprint the shirts before my event. Two days before the event, the owner called and told me they decided not to replace them after all—because “I probably wouldn’t come back anyway.” Their “solution” was to offer me a discount if I returned in the future. I was stunned. This wasn’t just bad service—it was blatant disregard for a loyal, repeat customer and for the impact their mistake had on my event. If they had told me earlier, I could have found another shop in time. Instead, they left me scrambling. To be fair, Adam, one of their employees, was professional and tried to help, but the owners’ poor ethics and lack of accountability overshadowed any positives. If you value your time, money, and peace of mind, I recommend supporting another local print shop that will stand behind their work and make things right when mistakes happen. Don’t get burned, literally and figuratively, like I did. If the owners are reading this, you know what you did was wrong and I hope you get out of Santa Ana. There are good people here and they don't deserve to be treated poorly like you did to me. I hope you will grow a conscious before you decide to rename your store again and wipe the negative reviews.
CUSTOM ART STORE
CUSTOM ART STORE at a glance
Google reviewers rate Custom Art Store 4.6 out of 5 based on 21 reviews, noting that the owner has not replied to any comments. Customers frequently cite fast turnaround times, reasonable pricing, and helpful staff who assist with design organization and communication for custom apparel orders. Positive feedback highlights durable print quality and friendly service for both single items and large group orders. However, some low-star reviews describe negative experiences involving unresponsive employees and instances where provided polyester shirts melted during the printing process.
- Google rating: 4.6 out of 5 from 21 reviews (90% five-star).
- Reviews on this page: 21 Google reviews (17 with written comments, 3 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 5, 2025.
- Service: Custom Artist serving West Covina, California.
Data from Google, last updated October 28, 2026.
Star ratings
21 Google reviews we collected
- 5 stars1990%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star210%
Praise vs complaints
Phrases our text analysis found in 17 written reviews
- Praise2589%
- Complaints311%
Topic share
How often each topic comes up in the written reviews
- Price & value829%
- Quality & results725%
- Would recommend518%
- Speed & response414%
- Staff & attitude311%
- Communication14%
What customers talk about
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great comfortable stylish quality at an affordable price.”
“…re without issue, but my most recent experience was a nightmare that cost me $500 and left my team without shirts for an important event.…”
“We had a great experience ordering custom printed shirts with Custom Art.”
“Highly recommend working with Custom Art and we will definitely be back for future orders!”
“Turnaround time for a large order (50+ shirts) was very quick!”
“The service was really good, and the worker, Tania, was very attentive.”
“They made sure our order was exactly what we wanted and kept us updated throughout the process.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
We had a great experience ordering custom printed shirts with Custom Art. Service was very friendly and helpful. They made sure our order was exactly what we wanted and kept us updated throughout the process. Turnaround time for a large order (50+ shirts) was very quick! Pricing was also very reasonable. Highly…
We wanted to make custom shirts for Christmas gifts, and this place was perfect! Fast and affordable!
Had an excellent experience here. Had an emergency and needed 18 shirts for a company function in Irvine. These guys helped with the design, helped me organize each of the custom shirts to match with different sizes and even helped me with picking out the shirts. I was stressed but later felt so much better after…
This used to be a kiosk in SA Mainplace that now has its own stand alone store. We were the only family in the entire store, but, the employee there wasn't very forthcoming at all. He had this lull about him, and even appeared sedated. We just needed one custom T-shirt for my 5 year old's birthday party. Our…
A great place to buy a used car, great costumer service. Ernesto is the best, I will definitely recommend SC Motors
I ordered some customized shirts for a family trip to DC. It was in honor of my dad who's a Vietnam Veteran. My dad absolutely loved them on us! The quality was fantastic, and the customization was perfect. Thank you for making our family trip special!"
Photos
Customer reviews
4.6 ★★★★★ 21 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We had a great experience ordering custom printed shirts with Custom Art. Service was very friendly and helpful. They made sure our order was exactly what we wanted and kept us updated throughout the process. Turnaround time for a large order (50+ shirts) was very quick! Pricing was also very reasonable. Highly recommend working with Custom Art and we will definitely be back for future orders!
We wanted to make custom shirts for Christmas gifts, and this place was perfect! Fast and affordable!
Had an excellent experience here. Had an emergency and needed 18 shirts for a company function in Irvine. These guys helped with the design, helped me organize each of the custom shirts to match with different sizes and even helped me with picking out the shirts. I was stressed but later felt so much better after they reassured me they would all be done one time. Long story short … all the shirts were done quickly, on time, and everyone loved the designs. Thank you so much Freddie for your help and calm nature. So much appreciated!! This comes from a customer service training supervisor at that, so keep up the great work guys.
This used to be a kiosk in SA Mainplace that now has its own stand alone store. We were the only family in the entire store, but, the employee there wasn't very forthcoming at all. He had this lull about him, and even appeared sedated. We just needed one custom T-shirt for my 5 year old's birthday party. Our picture was very simple. Re: quote, after a long pause, we were quoted $28 to transfer our digital image onto 1 of their scratchy inventory T-shirts. We instead went to Target, then Michaels for a way softer $4 shirt and a vinyl iron on transfer for $3, respectfully with great result for our 1 time event. & Our shirt is still good after multiple washes!
A great place to buy a used car, great costumer service. Ernesto is the best, I will definitely recommend SC Motors
I ordered some customized shirts for a family trip to DC. It was in honor of my dad who's a Vietnam Veteran. My dad absolutely loved them on us! The quality was fantastic, and the customization was perfect. Thank you for making our family trip special!"
Everything I’ve ordered from Custom Art Store has exceeded my expectations. Great comfortable stylish quality at an affordable price. Highly recommend!
Came for a last minute shirt and I didn’t have to wait long. I love my shirt!!! 🖤
Best prices Best Quality They'll work with you I'll definitely be coming back
Business details
- Address: 2800 N Main St SECOND FLOOR #744, Santa Ana, CA 92705
- Phone: (714) 722-9090
- Website: vibroprint.com
- Service area: West Covina, CA