Hair salon · West Covina, CA · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 47 custom artistsiPosition by Experts Score among all companies we track in this category. · better than 74%
5.0★★★★★23 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
57%reviews answered by the owner
$120typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers give Studio Sophie a perfect five-star rating based on twenty-three reviews, noting that the owner responded to over half of them. Clients frequently highlight the clean, private atmosphere and the stylist's punctuality, communication, and attention to detail during haircuts, perms, coloring, and makeup services. No common criticisms appear in the provided excerpts, as all reviews describe positive experiences with the results and professional demeanor.
Google rating: 5.0 out of 5 from 23 reviews (100% five-star).
Reviews on this page: 23 Google reviews (20 with written comments, 7 with photos).
Owner responses: the business replied to 57% of reviews.
Most recent review: August 30, 2026.
Service: Custom Artist serving West Covina, California.
Data from Google, last updated October 28, 2026.
Score profile vs other custom artists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Studio SophieCustom Artists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Studio Sophie: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Studio Sophie: 97/100 on this factor. Category median: 92.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Studio Sophie: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 44.–
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Bar = this company · dark tick = category median.
Star ratings
23 Google reviews we collected
5.0of 5
5 stars23100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
100%praise
Praise36100%
Complaints00%
Price
What customers reported paying
$120-27% vs typical custom artists
Middle half of what 4 customers paid ($80–$173) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude1439%
Would recommend1028%
Quality & results822%
Communication26%
Honesty & trust26%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The studio is clean, comfortable, and has a really nice private atmosphere.”
“I’ll definitely be coming back and highly recommend her!”
“I had such a wonderful experience getting my hair permed by Sophie!”
“I really appreciated that she listened to what I wanted while also giving honest and thoughtful advice when she felt something would suit me better.”
“If you're looking for a place that provides exceptional service and a genuinely relaxing experience, I highly recommend Studio Sophie.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Studio Sophie for 4 kinds of job. Pick one to see what they paid and said.
Johnny2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sophie is super friendly and great with hair. she cares about her work and clients. I will be coming back again
Paid $60–80Bang trimHaircutBlowdry
Ariel6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had such a great experience with Sophie! She was incredibly welcoming, and you can really tell that she has a great eye for what works. I really appreciated that she listened to what I wanted while also giving honest and thoughtful advice when she felt something would suit me better. It was a great experience.
Paid $200+BlowoutsHair coloring
Leah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Sophie is super nice and made my hair look amazing! The first time, I asked to do my hair, I asked for red brown and she did the color I wanted! This is my 2nd time going back to her, i went back for root touch up and it came out amazing again! She's so talented and helped styling my hair afterwards. I've always had…
Paid $80–100
Vivian7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Sophie is truly attentive .The makeup look was exactly what I wanted , fresh, dewy, and luminous. The base was clean and flawless with a refined glow, not heavy or mask like at all . The eye makeup was delicately crafted, enhancing my features beautifully without looking overdone.It looked gorgeous under natural…
Great experience overall. The studio is clean, comfortable, and has a really nice private atmosphere. My stylist was friendly, professional, and did a great job with my haircut. He took the time to understand what I wanted and paid attention to the details. Really happy with the result and will definitely be coming back. Highly recommend!
Chloe WLocal Guide · 29 reviewsiTotal number of Google reviews Chloe has written across all businesses on Google Maps, not just this one.
I absolutely loved my experience here! The studio has such a cozy, private, and stylish atmosphere, and you can really tell how much passion and creativity goes into the work. My stylist was attentive, professional, and took the time to understand exactly what I wanted. I’m so happy with how my hair turned out!
Vincent Lopez4 reviewsiTotal number of Google reviews Vincent has written across all businesses on Google Maps, not just this one.
Sophie was warm, welcoming, and very professional! She is EXTREMELY detailed! She makes sure she gets everything right and does not rush. She also lays out a plan and walks you through the haircut, so you're always aware of what she's going to do, and she'll give you the result you want like she did for me. You better believe I'll be going to Sophie from now on
Services: Haircut
Johnny Villa2 reviewsiTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
I had such a wonderful experience getting my hair permed by Sophie! She was so lovely, professional, and really took the time to make sure I was happy with the result. I absolutely love how my hair turned out—it looks beautiful and exactly what I was hoping for. Thank you so much, Sophie! I’ll definitely be coming back and highly recommend her! ❤️
Response from the owner · 2 months ago
Thank you so much for the kind review, Sasi! It was a total pleasure perming your hair. I’m so happy to hear that you love the results and that it turned out just as you hoped. Looking forward to seeing you again next time! ❤️
Ariel6 reviewsiTotal number of Google reviews Ariel has written across all businesses on Google Maps, not just this one.
I had such a great experience with Sophie! She was incredibly welcoming, and you can really tell that she has a great eye for what works. I really appreciated that she listened to what I wanted while also giving honest and thoughtful advice when she felt something would suit me better. It was a great experience.
Price: $200+
Services: Blowouts, Hair coloring
Response from the owner · 2 months ago
Thanks a lot, Ariel! I really enjoyed our consultation and finding the perfect look for you. Your hair turned out gorgeous! Can't wait to see you again next time! 💕
Jeanice Wong1 reviewiTotal number of Google reviews Jeanice has written across all businesses on Google Maps, not just this one.
Absolutely in love with the result! My hair was so brassy, dry, and uneven before, but Sophie completely transformed it! The cool-toned ash brown shade is absolutely stunning—it looks so chic, healthy, and glossy now. The level of detail and care during the process was incredible. Highly recommend this salon if you want a hair transformation!
Services: Hairstyling, Hair coloring
Response from the owner · 2 months ago
Thanks a lot for the sweet words, Jeanice! Loved working with you on this transformation—that ash brown color turned out absolutely beautiful! Thank you for trusting me with your hair, and see you next time! 💕
Ravina Mahajan1 reviewiTotal number of Google reviews Ravina has written across all businesses on Google Maps, not just this one.
My daughter and I both went for a hair trim and it was an absolute amazing experience! She was kind, patient, professional and just lovely! My daughter won’t stop talking about how beautiful her hair looks. I love my trim too plus the head wash with massage was a cherry on top! 💕
Services: Haircut, Hairstyling
Response from the owner · 3 months ago
Thank you so much for your beautiful review, Raquel! 💕 It was such a pleasure taking care of you and your daughter. I’m so happy to hear that you both love your hair, and it means so much that you enjoyed the relaxing shampoo and massage as well. Thank you for trusting me—I truly look forward to seeing you both again soon! ❤️
Nicole Wong10 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
