Analyzing 10,646,88810.6M ReviewsFor 30,21030.2K Experts

Experts Reviews · Company report
Custom Automotive Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Custom Automotive Care

Lincoln, NE · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 975 auto repair shops · 4.9★ from 278 Google reviews

📞 Call (402) 467-3307Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Automotive Care is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Automotive Care is better than 96% of auto repair shops.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Automotive Care is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Automotive Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Automotive Care is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Automotive Care is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Custom Automotive Care for 8 kinds of job.

Custom Automotive Care for a/c installation & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C installation & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#56 / 280

All 7 Google reviews tagged “A/C installation & repair”

Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Everybody is always so friendly and courteous and understanding. They also explain things very well. Before & After the vehicle has been repaired. I've taken my vehicles there for many years. And it'll continue doing that. They are a excellent repair shop. As far as I'm concerned, I appreciate everything. They have…

Reasonable priceTransmissionElectrical repairA/C system maintenance
Kevin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Best customer service in town. Helpful, reliable, and trustworthy! I wouldn't go anywhere else.

A/C installation & repairEngine repairVehicle Inspection
MickLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Fantastic service writer and technicians! On time repairs, loaner car, always in contact with the customer. Justin and his team are by far the best shop to take your car in for repairs!

A/C installation & repairAir conditioningAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Rick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Been using Custom Auto Care now for a few years. Very happy with the service I always receive. This is a place where you can get quality service at an affordable price. The staff is very knowledgeable and honest on what should be done. Would recommend to anyone looking for service.

A/C installation & repairBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
Rayis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This guy the owner what's his name he is truly so genuine, absolutely authentic, holds himself, his business, and his character up to the best highest quality standards of goodness, fairness, excellent customer service, above and beyond fair pricing compare to any and all other competitive and shops in the same line…

A/C installation & repairAir & cabin filter replacementAir conditioning+ Punctuality+ Quality+ Professionalism
Joshua7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used custom Auto for the last 2 years after years of searching for a good mechanic. I do a lot of my own wrenching, but sometimes something is over my capabilities, and Custom has been the answer. I have come to trust Justin and Tracy immensely. Tracy is unlike most Service advisors I have run into, she knows…

A/C installation & repairAir & cabin filter replacementAuto glass repair+ Punctuality+ Quality+ Professionalism
DaleLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementBattery+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 68%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance53—
Oil change48—
Auto engine diagnostic28—
Steering & suspension repair26—
Electrical repair19—
Air & cabin filter replacement18—
Tires18—
Brakes16—

Compare with

Dirk's Auto Repair logoDirk's Auto RepairExperts Score 97Lincoln · 4.97★Urgent Care Auto Center logoUrgent Care Auto CenterExperts Score 92Lincoln · 4.91★Christian Brothers Automotive South Lincoln logoChristian Brothers Automotive South LincolnExperts Score 92Lincoln · 4.93★