Auto repair shop · Lincoln, NE · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#111 of 975 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 89%
4.9★★★★★278 Google reviews
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Custom Automotive Care 4.9 out of 5 based on 278 reviews, with the owner responding to 94% of them. Customers frequently cite friendly staff, detailed communication, and thorough diagnostics for services like pre-purchase inspections, oil changes, and electrical repairs. Many note that the shop provides clear cost estimates and prioritizes repairs to help manage expenses. However, some low-star reviews criticize high labor costs and unexpected charges for diagnostic work, contrasting with the general perception of fair pricing.
Google rating: 4.9 out of 5 from 278 reviews (97% five-star).
Reviews on this page: 278 Google reviews (211 with written comments, 2 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 26, 2026.
Service: Auto Repair Shop serving Lincoln, Nebraska.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Custom Automotive CareAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Automotive Care: 95/100 on this factor. Category median: 88.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Automotive Care: 96/100 on this factor. Category median: 85.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Automotive Care: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Automotive Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Automotive Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Automotive Care: 100/100 on this factor. Category median: 60.A
100
Bar = this company · dark tick = category median.
Star ratings
278 Google reviews we collected
4.9of 5
5 stars26997%
4 stars41%
3 stars21%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 211 written reviews
99%praise
Praise36899%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1128%
Reasonable2768%
Overpriced00%
Not sure25%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7821%
Quality & results7320%
Honesty & trust6618%
Would recommend4412%
Price & value4111%
Speed & response3810%
Communication339%
What customers talk about
We read 211 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly and knowledgeable went the extra mile to figure out a problem on my a/c in the car didn’t take too long to figure out the problem and so…”
“Their pro (Justin) performed an extremely thorough review of the truck and provided me with a detailed report and e-mail on all findings.”
“As an out-of-state buyer (NJ) I needed someone I could trust and the level of service and communication I received from Tracy, Justin, and the rest of…”
“They came highly recommended to me by family when I moved into the area and I’ve never been disappointed.”
“I would highly recommend taking your vehicle somewhere else.”
“Great service reasonable price and they do it right the first time and they back up their work.”
“Talk about getting ripped off!”
“…stions I'm sure they will help you and they are very nice people very prompt on their work…”
“…er (NJ) I needed someone I could trust and the level of service and communication I received from Tracy, Justin, and the rest of their team was outsta…”
People customers mention
Justin27 reviews
Tracy5 reviews
Jeep3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Custom Automotive Care for 8 kinds of job. Pick one to see what they paid and said.
Melani10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I love working with Custom Automotive. I know I’m putting my cars in good hands. They always take care of me. They came highly recommended to me by family when I moved into the area and I’ve never been disappointed.
MarilynLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Honest, dependable, reliable, friendly service. Prioritizes repairs so you can spread out the expenses over a 6 month period. Plus Justin and his crew keep meticulous, detailed records of repairs and services to ensure your vehicle is safe on the road. Love this business, Justin and his hardworking crew!
G2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Recently asked CAC to perform a pre-purchase inspection on a truck I was interested in and they greatly exceeded expectations. As an out-of-state buyer (NJ) I needed someone I could trust and the level of service and communication I received from Tracy, Justin, and the rest of their team was outstanding. Their pro…
Great priceVehicle Inspection
BradLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They updated my computer and saved me tons of money from the stealership. I asked them if they could please park my Corvette in the shop overnight. It rained the next morning. So I figured I would have water spots all over it when I picked it up after work. Nope!! They left it in the shop out of the rain all morning. They definitely understand car guys!!
Great priceElectrical repair
DanielLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very friendly and knowledgeable went the extra mile to figure out a problem on my a/c in the car didn’t take too long to figure out the problem and solution of the problem. Prices are resonable
Reasonable priceA/C system repair
MillieLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Justin is amazing!! He does a great job. Very knowledgeable, his shop is nice and tidy, and he's willing to listen and educate. We actually have another appointment this week to bring our truck back so he can go over it again after we fixed a few more things. Brought the truck back today and Justin fixed it!!! My…
Great priceElectrical repairAuto maintenanceService not listed
I love working with Custom Automotive. I know I’m putting my cars in good hands. They always take care of me. They came highly recommended to me by family when I moved into the area and I’ve never been disappointed.
Response from the owner · 3 days ago
Melani, thank you for your great review! We’re honored to care for your cars and grateful your family recommended us. We truly appreciate your trust and look forward to seeing you again.
Karen KronhofmanLocal Guide · 23 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Honest, dependable, reliable, friendly service. Prioritizes repairs so you can spread out the expenses over a 6 month period. Plus Justin and his crew keep meticulous, detailed records of repairs and services to ensure your vehicle is safe on the road. Love this business, Justin and his hardworking crew!
Price assessment: Reasonable price
Services: Transmission
Services: General repairs & maintenance, Auto engine tuning
Response from the owner · Edited 3 days ago
Thank you, Marilyn! We’re glad we can help you prioritize repairs and plan ahead. Your trust and kind words mean a lot to our whole crew!
G B2 reviewsiTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Recently asked CAC to perform a pre-purchase inspection on a truck I was interested in and they greatly exceeded expectations. As an out-of-state buyer (NJ) I needed someone I could trust and the level of service and communication I received from Tracy, Justin, and the rest of their team was outstanding. Their pro (Justin) performed an extremely thorough review of the truck and provided me with a detailed report and e-mail on all findings. This included pictures, videos, and ratings. I was even able to send over a list of areas I wanted extra focus on, and certain tests I wanted to have done. At the end I was able to speak to Justin on the phone as well and discuss his findings. I would highly recommend CAC - worth every penny
Price assessment: Great price
Services: Vehicle Inspection
Response from the owner · a month ago
Thank you for the glowing review! We're thrilled to hear that our team exceeded your expectations during the pre-purchase inspection process. Providing detailed reports and open communication is a top priority for us. We're glad Justin's thorough review, along with his phone discussion, met your needs. Your recommendation means the world to us. Feel free to reach out if you ever need our services again!
Brad HendersonLocal Guide · 8 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
They updated my computer and saved me tons of money from the stealership. I asked them if they could please park my Corvette in the shop overnight. It rained the next morning. So I figured I would have water spots all over it when I picked it up after work. Nope!! They left it in the shop out of the rain all morning. They definitely understand car guys!!
Price assessment: Great price
Services: Electrical repair
Response from the owner · a month ago
Thank you for the 5-star review, Brad! We strive to provide exceptional service to all our customers, including their cherished vehicles. We're glad to hear that we met your expectations and took care of your Corvette. We appreciate your kind words and look forward to seeing you again in the future!
Daniel PtacekLocal Guide · 14 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Very friendly and knowledgeable went the extra mile to figure out a problem on my a/c in the car didn’t take too long to figure out the problem and solution of the problem. Prices are resonable
Price assessment: Reasonable price
Services: A/C system repair
Response from the owner · a month ago
Thank you for your generous review, Daniel! We are thrilled to hear that our team provided you with exceptional service for your car's a/c. We pride ourselves on quickly and accurately diagnosing and resolving issues. We look forward to assisting you again in the future!
Millie BazeLocal Guide · 30 reviewsiTotal number of Google reviews Millie has written across all businesses on Google Maps, not just this one.
Justin is amazing!! He does a great job. Very knowledgeable, his shop is nice and tidy, and he's willing to listen and educate. We actually have another appointment this week to bring our truck back so he can go over it again after we fixed a few more things. Brought the truck back today and Justin fixed it!!! My husband has put so much work into our truck and between him and Justin it is totally fixed!! If i could give CAC a 10 star review I would.
Price assessment: Great price
Services: Electrical repair, Auto maintenance, Service not listed
Response from the owner · 3 days ago
Thank you! We’re glad Justin could help you and your husband get your truck fixed. Your 10-star praise means a lot to our team at Custom Automotive Care!
Tom MusgraveLocal Guide · 53 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Customer service is #1. CAC goes the extra mile for it's customers. They diagnose issues, consult with customer and make repairs as requested. Honest and trustworthy.
Price assessment: Reasonable price
Services: Oil change
Response from the owner · 3 months ago
Thank you, Tom, for the 5-star review! We’re glad we could help with your Ford F-150 and appreciate your trust in us. Providing honest recommendations, quality auto repair, and great customer service is always our goal. We look forward to helping you again in the future!
Glenn Bennett3 reviewsiTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
Thank you for the kind words, Glenn! We strive to provide honest and fair service to all our customers. Complementary vacuuming your vehicle is another part of the experience we give our clients. We try to give your vehicle back better than we received it.
