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Dirk's Auto Repair

Auto repair shop · Lincoln, NE · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#76 of 975 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 92%
5.0 ★★★★★ 93 Google reviews · 19 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
Sep 2026latest review

Dirk's Auto Repair at a glance

Google reviewers rate Dirk's Auto Repair five stars based on ninety-three reviews, with the owner responding to eight percent of them. Customers frequently cite reasonable pricing, honest communication, and timely repairs for issues like A/C and electrical systems. Staff are described as friendly and professional, often explaining diagnoses and solutions clearly. One four-star review noted that while the main concern was fixed, smaller requests were not addressed due to time restrictions.

  • Google rating: 5.0 out of 5 from 93 reviews (98% five-star).
  • Reviews on this page: 93 Google reviews (67 with written comments, 2 with photos).
  • Owner responses: the business replied to 8% of reviews.
  • Most recent review: September 25, 2026.
  • Service: Auto Repair Shop serving Lincoln, Nebraska.

Data from Google, last updated November 1, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction97Reliability96Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 97 (median 88)Reliability: 96 (median 85)Craft & service: 99 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)
Dirk's Auto RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dirk's Auto Repair: 97/100 on this factor. Category median: 88.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dirk's Auto Repair: 96/100 on this factor. Category median: 85.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dirk's Auto Repair: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dirk's Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dirk's Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
–

Bar = this company · dark tick = category median.

Star ratings

93 Google reviews we collected

  • 5 stars9198%
  • 4 stars11%
  • 3 stars11%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 67 written reviews

  • Praise110100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price267%
  • Reasonable133%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Price & value2624%
  • Staff & attitude1917%
  • Quality & results1715%
  • Speed & response1615%
  • Honesty & trust1514%
  • Would recommend1110%
  • Communication65%

What customers talk about

We read 67 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Most trustworthy mechanic with very reasonable prices!”
  • “Great place to take your car vehicle got me in and out and a great price they all was nice and respectful great place thank you all at dirks auto”
  • “They got us in/out same day and fixed everything for cheaper than bids I got at other places.”
  • “They gave me an estimate, Scheduled my car, got it fixed in a timely manner.”
  • “Not only are their prices decent but they are honest too!”
  • “Will always bring my vehicle here awesome service awesome mechanics would recommend to anyone needing help.”
  • “They were very good at explaining the process of the repair, which I appreciated.”

People customers mention

  • Dirks 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Dirk's Auto Repair for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

LouisLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Friendly, honest and great communication. I had a problem with my window, and they wouldn't have been able to work on it until the next week, but they took a few minutes to help me diagnose it free of charge.

Bumper1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great place to take your car vehicle got me in and out and a great price they all was nice and respectful great place thank you all at dirks auto

Selena10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Took my car there to get the A/C fixed. They gave me an estimate, Scheduled my car, got it fixed in a timely manner. They were very good at explaining the process of the repair, which I appreciated. I would go back again.

Air conditioning
AmyLocal Guide · 157 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have had Dirks fix my vehicles for over 20 years now. They are friendly, knowledgeable and always willing to go the extra mile! 5 stars isn't nearly enough!

Customer photo from Amy's reviewCustomer photo from Amy's review
Jaydan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Most helpful mechanic services I’ve ever went to, told me exactly what I needed to know and told me what route to take on fixing the issues with my truck! If I could give this a 6 star review I would

Galactic3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've been going here for years and they are simply the best. Best price, best customer service. They are fast. Love these guys and will continue going here with all of my vehicles.

Photos

Customer reviews

5.0 ★★★★★ 93 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Heidi FriesLocal Guide · 25 reviewsTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best mechanics in town!

  • Price assessment: Reasonable price
  • Services: General repairs & maintenance
Louis HesseLocal Guide · 20 reviewsTotal number of Google reviews Louis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly, honest and great communication. I had a problem with my window, and they wouldn't have been able to work on it until the next week, but they took a few minutes to help me diagnose it free of charge.

Denise Decker5 reviewsTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always helpful, polite, and trustworthy!!

  • Price assessment: Great price
  • Services: Engine repair
DaveLocal Guide · 18 reviewsTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service at reasonable prices!

  • Price assessment: Great price
  • Services: General repairs & maintenance
A RLocal Guide · 52 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Most trustworthy mechanic with very reasonable prices!

Bumper 2 bumper towing1 reviewTotal number of Google reviews Bumper has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place to take your car vehicle got me in and out and a great price they all was nice and respectful great place thank you all at dirks auto

Selena McMeekin10 reviewsTotal number of Google reviews Selena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Took my car there to get the A/C fixed. They gave me an estimate, Scheduled my car, got it fixed in a timely manner. They were very good at explaining the process of the repair, which I appreciated. I would go back again.

  • Services: Air conditioning
Amy BryanLocal Guide · 157 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have had Dirks fix my vehicles for over 20 years now. They are friendly, knowledgeable and always willing to go the extra mile! 5 stars isn't nearly enough!

Jaydan Willems4 reviewsTotal number of Google reviews Jaydan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Most helpful mechanic services I’ve ever went to, told me exactly what I needed to know and told me what route to take on fixing the issues with my truck! If I could give this a 6 star review I would

Response from the owner · a year ago

Hi Jaydan Willems, Your review means a lot to us. Thank you for the 5 Star review and thank you for choosing Dirk's Auto Repair

Galactic J3 reviewsTotal number of Google reviews Galactic has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've been going here for years and they are simply the best. Best price, best customer service. They are fast. Love these guys and will continue going here with all of my vehicles.

Response from the owner · a year ago

Hi Galactic J, thanks for taking the time to share your opinion on Dirk's Auto Repair. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We are looking forward to working with you again in the future!

Dirk's Auto Repair on Google Maps →

Business details