How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORECustom Automotive Care
Lincoln, NE · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 975 auto repair shops · 4.9★ from 278 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Reviews for your job
Customers hired Custom Automotive Care for 8 kinds of job.
Custom Automotive Care for general repairs & maintenance
Clear ✕All 53 Google reviews tagged “General repairs & maintenance” · showing 40
Honest, dependable, reliable, friendly service. Prioritizes repairs so you can spread out the expenses over a 6 month period. Plus Justin and his crew keep meticulous, detailed records of repairs and services to ensure your vehicle is safe on the road. Love this business, Justin and his hardworking crew!
Everybody is always so friendly and courteous and understanding. They also explain things very well. Before & After the vehicle has been repaired. I've taken my vehicles there for many years. And it'll continue doing that. They are a excellent repair shop. As far as I'm concerned, I appreciate everything. They have…
I am so happy to find this business! I am happy with the work they did on my truck. I trust them and their charges for service were lower than I had been paying.
I have been going to this place for years is one of the best places in Lincoln I advise people to call this place ask any questions I'm sure they will help you and they are very nice people very prompt on their work
Continues to be the best auto repair experience I’ve had. They are prompt, thorough, honest, and go above and beyond every time!
I was directed to CAC after my previous auto care service closed its doors. And have never regretted the decision. Justin the owner and his staff are friendly and professional. They really try to get to know you as well as your vehicle. They get right to the point. Cut know corners. And they know how to take care of your car or truck.
Professional, honest, and friendly. I appreciate being informed on what is more immediate to "fix" and what can wait. I also appreciate having access to a loaner car while mine is being worked on.
2006 RAV4 the last one with the V6 and that engine runs like a champ 235,000 miles no issues
I love Custom Automotive! They are both competent and honest, rare in this world.
Had numerous items checked, fixed and cleaned. Everything asked for was done in a efficient and timely manner. I appreciate the great service.
Custom Auto Care took care of my scheduled fluid changes and oil change. They changed the fluids that needed changing and not the ones that were good, I don’t believe there is a more conscientious shop in town. They are super easy to work with! Gave me a loaner car as well!
Just an oil change this time but great service as always. They replaced the oil plug gasket because of a little seepage. I always appreciate the thorough vehicle inspection whenever I have it serviced and the heads up on upcoming maintenance items like brakes and belts. They take care of my car and they take care of me.
Always top notch service. They are outstanding.
I am very statisfied with the service. Yes I am very satisfied
Custom Automotive has become my "go to" for anything regarding my 2015 Jeep Cherokee. Justin and his team are thorough, knowledgeable, very very helpful. In addition, I have been treated each and every time with respect and kindness by every single person I've had contact with at CAV.
Another great experience with CAC. I had a repair that I didn't have time to do myself, and I am always happy with CAC. They also go out of their way to ensure that I have a loaner car or they give me a ride!
I always use custom auto.they are very good and very friendly. I have gone to them over a few years now and I will stay with them for many more.
CAC is the only place we take our vehicles!! They are honest, affordable, and fast. Love their customer service and kind people that work there!!! Couldn’t recommend them enough!!
Justin and Tracy and the crew over at Custom are top notch. From all of our work trucks to taking personal vehicles over there, they take care of our vehicles needs. They do good, quality work, in a timely fashion. They're easy to work with, and they give detailed reports of the work they perform, only after…
They did awesome work on my 68 Mustang. They made sure things were done right and the way I asked to have some stuff done. Wouldn’t hesitate to use them again.
I wouldn't use any other shop after going here. They are very professional and friendly. Tracy does a great job keeping me up to date on how the work is going.
The repairs and maintenance performed by Custom Auto Care were fantastic and fixed all my issues. They are very honest about what repairs are safety issues and which could be deferred
Been using Custom Auto Care now for a few years. Very happy with the service I always receive. This is a place where you can get quality service at an affordable price. The staff is very knowledgeable and honest on what should be done. Would recommend to anyone looking for service.
Jamie, changed the front and rear differential, and changed transmission along with finding the problem with my check engine code which no one else could find
Had my car go in for an oil change and brake inspection. They found another problem within my brake system, but as always, asked to make sure I wanted to fix it instead of fixing it anyway regardless of whether or not it's important. And as always, they provide the full car after care inspection to show all problems…
Easy one stop shop for all my vehicle needs! Owner and staff are very friendly. Thanks Custom Automotive Care!
Always get great customers service and the maintenance is done in timely manner. They are always honest with what needs to get fixed and do not push to do more than what’s is needed. Give great advise and everyone is super friendly. Would definitely recommend
My car was fixed and repaired in a timely fashion. Everyone always provides great customer service and they always keep you as the customer informed on what they found and what recommendations on what needs to be fixed!
As always, CAC was thorough and communicated throughout the process. I wouldn't take our vehicles anywhere else!
My family had been going to Justin and his team for over 8 yrs and hands down we will never switch to another mechanic. White glove customer service just like back in the 50’s. The team is amazing and they stand behind the work with a great warranty. Don’t think twice about looking for another shop. Go one time to…
I have been going to justin for years. Quality minded, and very professional. Never been disappointed.
Custom Automotive Care have always delivered excellent repair work for me, coupled with a genuine customer oriented attitude. They communicate clearly and extensively prior to, during, and after any work being performed. Highly organized, knowledgeable, and skilled, they do the job right and ensure satisfaction...…
This guy the owner what's his name he is truly so genuine, absolutely authentic, holds himself, his business, and his character up to the best highest quality standards of goodness, fairness, excellent customer service, above and beyond fair pricing compare to any and all other competitive and shops in the same line…
I had engine problems on my 2007 Dodge 2500 diesel. I called CAC and asked him if I could have my vehicle towed there, which they happily accommodated. It was over the lunch hour, but Justin put his lunch aside and immediately helped me. He asked for a few days to diagnose the problem, and then reported back to me…
I was thrilled with the work done. I received a very detailed report upon completion of work. Very nice people who care. I am a satisfied customer.
I appreciated their communication, their detailed estimate, and keeping their appointment and doing a good job.
Great Service at a fair price!
I have used custom Auto for the last 2 years after years of searching for a good mechanic. I do a lot of my own wrenching, but sometimes something is over my capabilities, and Custom has been the answer. I have come to trust Justin and Tracy immensely. Tracy is unlike most Service advisors I have run into, she knows…
Justin is a great mechanic and a great guy, work areas are spotless, job is done perfect, fair price, Tracey who runs office is great also
Amazing service!! They do a great job of letting me know what is going on with my car in words I can understand as well as give me options on how to proceed. Extremely knowledgeable and trustworthy!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 53 | — |
| Oil change | 48 | — |
| Auto engine diagnostic | 28 | — |
| Steering & suspension repair | 26 | — |
| Electrical repair | 19 | — |
| Air & cabin filter replacement | 18 | — |
| Tires | 18 | — |
| Brakes | 16 | — |
