How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORECustom Automotive Care
Lincoln, NE · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 975 auto repair shops · 4.9★ from 278 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Reviews for your job
Customers hired Custom Automotive Care for 8 kinds of job.
Custom Automotive Care for oil change
Clear ✕All 51 Google reviews tagged “Oil change”
Great customer service and very persona ble.
Customer service is #1. CAC goes the extra mile for it's customers. They diagnose issues, consult with customer and make repairs as requested. Honest and trustworthy.
Everybody is always so friendly and courteous and understanding. They also explain things very well. Before & After the vehicle has been repaired. I've taken my vehicles there for many years. And it'll continue doing that. They are a excellent repair shop. As far as I'm concerned, I appreciate everything. They have…
Great group of people to work with. Would highly recommend.
Took in my 17 year old Lincoln. Received a though inspection and an oil change. Very good service. This is definitely my "go to," place. Highly recommend.
CAC did a inspection on our used vehicle we recently purchased. Very good communication through out the whole process. Replaced all power train fluids that was dirty and found things to keep an eye on. Feel confident we are good to go. Thank you.
I have been going to this place for years is one of the best places in Lincoln I advise people to call this place ask any questions I'm sure they will help you and they are very nice people very prompt on their work
Great service reasonable price and they do it right the first time and they back up their work. Friendly service
Continues to be the best auto repair experience I’ve had. They are prompt, thorough, honest, and go above and beyond every time!
Professional, honest, and friendly. I appreciate being informed on what is more immediate to "fix" and what can wait. I also appreciate having access to a loaner car while mine is being worked on.
2006 RAV4 the last one with the V6 and that engine runs like a champ 235,000 miles no issues
Great service
As usual, Justin and his staff provide a pleasurable experience when getting my car serviced. I especially love the detailed bill explaining all the checkups on each part of my car. They provide far more information than any other place when it comes to the health of my car.
Great customer service and quality workmanship, I highly recommend this custom care car !!!!
Custom Auto Care took care of my scheduled fluid changes and oil change. They changed the fluids that needed changing and not the ones that were good, I don’t believe there is a more conscientious shop in town. They are super easy to work with! Gave me a loaner car as well!
Just an oil change this time but great service as always. They replaced the oil plug gasket because of a little seepage. I always appreciate the thorough vehicle inspection whenever I have it serviced and the heads up on upcoming maintenance items like brakes and belts. They take care of my car and they take care of me.
Always top notch service. They are outstanding.
I am very statisfied with the service. Yes I am very satisfied
Custom Automotive has become my "go to" for anything regarding my 2015 Jeep Cherokee. Justin and his team are thorough, knowledgeable, very very helpful. In addition, I have been treated each and every time with respect and kindness by every single person I've had contact with at CAV.
Appreciate the friendly service: office staff and mechanics. They keep me informed of potential issues: battery replacement, brakes fixed. It helps with financial planning. I trust these workers!
Another great experience with CAC. I had a repair that I didn't have time to do myself, and I am always happy with CAC. They also go out of their way to ensure that I have a loaner car or they give me a ride!
Justin and Tracy and the crew over at Custom are top notch. From all of our work trucks to taking personal vehicles over there, they take care of our vehicles needs. They do good, quality work, in a timely fashion. They're easy to work with, and they give detailed reports of the work they perform, only after…
Very courteous and professional. Rare for an owner to take time to meet and review. Solid first impression.
I wouldn't use any other shop after going here. They are very professional and friendly. Tracy does a great job keeping me up to date on how the work is going.
The repairs and maintenance performed by Custom Auto Care were fantastic and fixed all my issues. They are very honest about what repairs are safety issues and which could be deferred
Been using Custom Auto Care now for a few years. Very happy with the service I always receive. This is a place where you can get quality service at an affordable price. The staff is very knowledgeable and honest on what should be done. Would recommend to anyone looking for service.
Had my car go in for an oil change and brake inspection. They found another problem within my brake system, but as always, asked to make sure I wanted to fix it instead of fixing it anyway regardless of whether or not it's important. And as always, they provide the full car after care inspection to show all problems…
Easy one stop shop for all my vehicle needs! Owner and staff are very friendly. Thanks Custom Automotive Care!
Great place
My family had been going to Justin and his team for over 8 yrs and hands down we will never switch to another mechanic. White glove customer service just like back in the 50’s. The team is amazing and they stand behind the work with a great warranty. Don’t think twice about looking for another shop. Go one time to…
As a long standing customer of Custom Automotive Care I receive the same great personal service and car care every time I visit. All work recommended is approved by me before it is performed.What makes the process so easy is the work ticket is emailed to me and there is a color coded check list of what work needs to…
Custom Automotive Care does a great job. Very professional and trustworthy.
I have used custom Auto for the last 2 years after years of searching for a good mechanic. I do a lot of my own wrenching, but sometimes something is over my capabilities, and Custom has been the answer. I have come to trust Justin and Tracy immensely. Tracy is unlike most Service advisors I have run into, she knows…
I have been going to justin for years. Very professional and top quality work. Never been disappointed.
I won't take my Jeep anywhere else. They are the most knowledgeable and trusted mechanics in town. If I could give them more stars I would. I have been going to them for over 5 years.
They are so great here and they even vacuumed my car out! I had a blanket that they folded nicely on my seat as well. They are so friendly and welcoming here! I would recommend this place to anyone that has car needs!
Amazing service!! They do a great job of letting me know what is going on with my car in words I can understand as well as give me options on how to proceed. Extremely knowledgeable and trustworthy!
I cannot say enough about the folks at Custom Auto. I’ve been a regular for almost 10 years now and though the staff has changed, the high level of care for both me and my vehicle has not. They are always upfront about necessary repairs vs items that can wait to be done later. Would give more stars if I could!
The service is always amazing! I will never take my vehicle anywhere else. My trust is in them 100%. I highly recommend them for any repair needs! Great group of people that do amazing and honest work.
Justin and the staff at CAC are very friendly and knowledgeable. They do great work to diagnose and fix your vehicles issues without added or unnecessary expenses. I trust Justin and CAC with all my vehicles.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 53 | — |
| Oil change | 48 | — |
| Auto engine diagnostic | 28 | — |
| Steering & suspension repair | 26 | — |
| Electrical repair | 19 | — |
| Air & cabin filter replacement | 18 | — |
| Tires | 18 | — |
| Brakes | 16 | — |
