Home automation company · Kansas City, MO · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%93+24.3Value 15%92+14Craft & service penalty91−0.9Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 25 home automation installersiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★26 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Custom Connections LLC five stars based on twenty-six reviews, with the owner not replying to any. Customers highlight services including audio, video, security, and smart lighting installations, often noting punctuality, clear communication, and reasonable pricing. Recurring themes describe the company's responsiveness, thorough technical knowledge, and long-term reliability for both new builds and existing systems. No common criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 26 reviews (100% five-star).
Reviews on this page: 26 Google reviews (25 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 1, 2026.
Service: Home Automation Installer serving Kansas City, Missouri.
Data from Google, last updated October 26, 2026.
Score profile vs other home automation installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
Custom Connections LLCHome Automation Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Connections LLC: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Connections LLC: 93/100 on this factor. Category median: 93.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Connections LLC: 91/100 on this factor. Category median: 92.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Connections LLC: 92/100 on this factor. Category median: 96.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Connections LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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Bar = this company · dark tick = category median.
Star ratings
26 Google reviews we collected
5.0of 5
5 stars26100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 25 written reviews
100%praise
Praise48100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1123%
Would recommend1021%
Quality & results817%
Staff & attitude817%
Honesty & trust510%
Communication36%
Price & value36%
What customers talk about
We read 25 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He fit us into his busy schedule, diagnosed and fixed the problem quickly.”
“I am extremely satisfied with their work and would recommend them to anyone.”
“Their assessment of the job was very thorough, giving me a feeling of total confidence in their ability to do the job right.”
“Trustworthy, professional and focused on exceeding expectations are hallmarks of this locally-owned business.”
“The owner is very responsive and we trust them with our home when we aren’t there.”
“Keith walked us through all the options, and even brought up additional items he supplies and installs for our home connivence and comfort.”
“It’s beyond worth it, and the cost is minimal for what you get.”
People customers mention
Keith9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Wallace6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My wife and I were having issues with our smart television in our living room. We called Custom Connections, and got a hold of Keith. He fit us into his busy schedule, diagnosed and fixed the problem quickly.
If you’re having an issue with your television, or you want to go big with a home theater and surround sound. This is the place.
-Justin McConville
Bob4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Keith and team have installed audio, video and security systems in five homes we have owned since 2010. Trustworthy, professional and focused on exceeding expectations are hallmarks of this locally-owned business.
Kyle8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Keith and his team did a phenomenal job for us when moving two separate times. Tv’s moved, stored and reinstalled plus added electrical on deck and hung tv there as well. Clean, efficient and everything working perfectly. Highly recommend!!
Great price
Brian1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Calling Keith was the best decision we made. We had no idea the options we had when it came to our new homes internet, TV, and music. Keith walked us through all the options, and even brought up additional items he supplies and installs for our home connivence and comfort. There was never pressure from CC, and the…
TonyLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Keith and his team are very professional and courteous. When we built our house, Keith pre-wired everything for our TVs and all the internet connections. He hung all our equipment and organized everything well. All our questions were answered, and his service since installation has been superb. Prices are…
Reasonable price
Former12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Custom Connections AV was one of three companies/contractors that I selected to provide a quote to add five hardwired WiFi access points in my house.
Keith and his son Wyatt were responsive, personable and prompt. Their assessment of the job was very thorough, giving me a feeling of total confidence in their…
My wife and I were having issues with our smart television in our living room. We called Custom Connections, and got a hold of Keith. He fit us into his busy schedule, diagnosed and fixed the problem quickly.
If you’re having an issue with your television, or you want to go big with a home theater and surround sound. This is the place.
-Justin McConville
Bob Robinson4 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Keith and team have installed audio, video and security systems in five homes we have owned since 2010. Trustworthy, professional and focused on exceeding expectations are hallmarks of this locally-owned business.
Kyle Andrews8 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Keith and his team did a phenomenal job for us when moving two separate times. Tv’s moved, stored and reinstalled plus added electrical on deck and hung tv there as well. Clean, efficient and everything working perfectly. Highly recommend!!
Price assessment: Great price
Brian Davidson1 reviewiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Calling Keith was the best decision we made. We had no idea the options we had when it came to our new homes internet, TV, and music. Keith walked us through all the options, and even brought up additional items he supplies and installs for our home connivence and comfort. There was never pressure from CC, and the scheduling was super easy. If your like me, and think you can’t afford the luxury of a professional install, don’t be. It’s beyond worth it, and the cost is minimal for what you get. CC will always be our go to, if we upgrade or add to.
Tony LeeLocal Guide · 10 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Keith and his team are very professional and courteous. When we built our house, Keith pre-wired everything for our TVs and all the internet connections. He hung all our equipment and organized everything well. All our questions were answered, and his service since installation has been superb. Prices are reasonable, and you couldn’t ask for better follow up. I highly recommend these folks.
Price assessment: Reasonable price
Former Rancher Dane12 reviewsiTotal number of Google reviews Former has written across all businesses on Google Maps, not just this one.
Custom Connections AV was one of three companies/contractors that I selected to provide a quote to add five hardwired WiFi access points in my house.
Keith and his son Wyatt were responsive, personable and prompt. Their assessment of the job was very thorough, giving me a feeling of total confidence in their ability to do the job right. Their price was reasonable as well.
I am extremely satisfied with their work and would recommend them to anyone.
Great work guys and thanks again!!
Price assessment: Reasonable price
Carla SallasLocal Guide · 17 reviewsiTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Keith and his team were so efficient and very pleasant to have in my home. They spent so much time making sure everything was wired and done correctly. They think of everything and help you figure out the best system for you and your family. Anytime I needed any assistance Keith was just a text away with quick assistance. Great service and I highly recommend them.
Phillip Hill99 reviewsiTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
This is a great company for custom electronics for your home. Integrating sound, video, lighting and networking into an easy to use package. The quality of the work, products and service is impeccable!
Barbara StoneLocal Guide · 99 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
We have exclusively used Custom Connections for our sound systems as well as alarm system for 20 years. Always very happy with the job they do. The owner is very responsive and we trust them with our home when we aren’t there. You will be 100% satisfied!
Jenny Duncan1 reviewiTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
We have been customers of Keith’s since 2014 when he inherited our outdated smart lighting system. Since then we have replaced the old system and Keith installed Alexa lighting throughout our entire main level! His knowledge of the product and the efficiency of his install was phenomenal. The lights are all voice activated or controlled by an app on my phone that I can control from anywhere. Keith and his team are highly recommended!
