Experts Reviews · Company report
Custom Deck Creations logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Custom Deck Creations

Detroit, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 64 deck contractors · 4.9★ from 400 Google reviews

Report card

Percentile vs other deck contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Deck Creations is better than 90% of deck contractors.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Deck Creations is better than 82% of deck contractors.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Deck Creations is better than 99% of deck contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Deck Creations is better than 100% of deck contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Deck Creations is better than 100% of deck contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Deck Creations is better than 100% of deck contractors.A
100

Reviews for your job

Customers hired Custom Deck Creations for 7 kinds of job.

Custom Deck Creations for deck design

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Deck design”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 12

All 31 Google reviews tagged “Deck design” · showing 20

EuniceLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I am amazed by the excellent customer service, care, and quality of work that the whole Custom Deck staff provided. I've worked with plenty of contractors and businesses in the past and had planned on getting a few quotes for a new Trex deck I wanted built. After I read all the reviews online for Custom Deck, I…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Kenneth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

All of the above and then some. Had a GREAT experience with Custom Deck Creations from initial concept discussions through 3D design iterations, old deck tear down, new deck build. Their team (Steve, Tarah, Matt and crew (Harvey, Dakota and Don) were professional and collaborative. Their planning was excellent,…

Deck designDeck installationDeck replacement+ Responsiveness+ Punctuality+ Quality
Matt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the best company I've had the pleasure of working with!! After our initial meeting with Steve, where he helped us with all aspects of designing our new deck, I knew they were going to do an excellent job and they definitely delivered! Tarah always stayed in touch and kept us updated on timelines for each…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
JLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent workmanship; quality product and fair pricing. Staff and Owners were excellent to work with; at all times.

Composite decksDeck designDeck installation+ Professionalism
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Matt, Phil, DJ and Tarah are all amazing. Very polite, talented and professional. DJ constructed an amazing deck.

Composite decksDeck designDeck installation+ Responsiveness+ Quality+ Professionalism
NeilLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Working with the team at this company is a great experience. Starting with Jeff with the first visit. Then Tarah during the pre-build phases and Mikey and Matt during the build. It was an absolute pleasure. If you are looking for someone who actually takes pride in their work and delivers what is promised, then…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I couldn't be happier with Custom Deck Creations! My Project manager Matt was phenomenal to work with and Mike and his crew did an amazon job on the deck, I get nothing but compliments from everyone. Deck looks great, and they have their process down to a science, very professional, clear communication, highly…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Keenan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Let me start by saying that Custom Deck Creations have phenomenal service and the quality of their work is off the charts!! This is best customer service from I’ve received from any company or contractors. They handled everything from dealing with my HOA to the owner calling me personally. Matt, Tarrah, Steve, John…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
JayLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and easy to work with throughout the entire process. Prices are also very competitive and the product comes with an amazing warranty which includes workmanship and the materials. Everything from the beginning to end, the entire process was easy and hassle free. For example, I didn't even have to…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
TonyLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

You know how every industry has a company that just seems to be on another level compared to their competitors? Well, Custom Deck Creations is that company among deck builders. You don't often come across companies that are as customer focused as Custom Deck Creations is. Everyone I interacted with from sales, to…

Composite decksDeck designDeck installation+ Punctuality+ Quality+ Professionalism
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Custom Deck Creations did an excellent job installing our beautiful new deck. I would highly recommend others to use their outstanding service from start to finish.

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Custom Deck Creations was absolutely phenomenal! I love my new deck and I feel like the finished product blows any of their competitors out of the water. The team at Custom Deck Creations walked me through the whole process of design, colors and styles, permits, construction, through to the final walk through. The…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Bohyun1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Recently built a new deck - Beautiful deck with professional work. Good communication, seamless process!!! 100% satisfied. Worth every penny!! (Joy & Tack)

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Mandy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Custom Deck Creations did a great job in communication, from design to build. They clearly explained what to expect, including the method used to build our deck. Throughout the process, we could see the efforts the team put into the project and how their quality stands out from other builders. Not just their office…

Composite decksDeck designDeck installation+ Responsiveness+ Quality+ Professionalism
Connie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everyone from start to finish was professional and responsive. Exactly what I wanted. Definitely would recommend to anyone and would use them again.

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
PatrickLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The professionalism of this company is top notch! Steve did a great job of designing and explaining the list of options with our new Trex deck. Tarah was great about keeping us informed of the permit and association approvals. We can’t say enough about Matt our project manager, he kept us informed step by step and…

Deck designDeck installation+ Responsiveness+ Punctuality+ Quality
Holly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Working with Custom Deck Creations to build our deck was a wonderful experience. From the first phone call to the final walk-through, communication and professionalism was excellent. They have put a lot of time and thoughtfulness into their process, and they communicate about the details and help troubleshoot…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Joshua3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We hired Custom Deck Creations to build 3 new composite decks for us and the entire experience was fantastic. The initial consultation with Steve was very helpful and detailed; laying out all the plans, calculating costs, and answering any questions we had. Ken and Matt, the project managers, did a great job keeping…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Manu3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Truly a fantastic experience from the beginning. Both Jeff and Ken were phenomenal in taking care of our every need. Worth every penny!

Composite decksDeck design+ Responsiveness+ Punctuality+ Quality
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The team at Custom Deck Creations is professional, extremely knowledgeable and they understand the importance of working to identify and fulfill their customers’ needs. From working with Steve Burgess to design our new deck and finalize the contract, to the owner Phil Black reaching out to us to thank us for…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality

Show more deck design reviews (11 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

Compare with