Analyzing 8,661,2998.7M ReviewsFor 24,73324.7K Experts

Experts Reviews · Company report
Custom Deck Creations logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Custom Deck Creations

Detroit, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 64 deck contractors · 4.9★ from 400 Google reviews

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Report card

Percentile vs other deck contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Deck Creations is better than 90% of deck contractors.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Deck Creations is better than 82% of deck contractors.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Deck Creations is better than 99% of deck contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Deck Creations is better than 100% of deck contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Deck Creations is better than 100% of deck contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Deck Creations is better than 100% of deck contractors.A
100

Reviews for your job

Customers hired Custom Deck Creations for 7 kinds of job.

Custom Deck Creations for deck replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Deck replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 10

All 12 Google reviews tagged “Deck replacement”

Kenneth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

All of the above and then some. Had a GREAT experience with Custom Deck Creations from initial concept discussions through 3D design iterations, old deck tear down, new deck build. Their team (Steve, Tarah, Matt and crew (Harvey, Dakota and Don) were professional and collaborative. Their planning was excellent,…

Deck designDeck installationDeck replacement+ Responsiveness+ Punctuality+ Quality
Matt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the best company I've had the pleasure of working with!! After our initial meeting with Steve, where he helped us with all aspects of designing our new deck, I knew they were going to do an excellent job and they definitely delivered! Tarah always stayed in touch and kept us updated on timelines for each…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Jack7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Harvey and Dakota were a fabulous crew to have at our home. Very polite and hard working for sure, Also patient with all our questions and gave us a fabulous addition to our home.Tara kept us informed all along the way.Matt made sure everything was going good.The owner called to check if we were happy.Great company to work with

Composite decksDeck installationDeck replacement+ Quality+ Professionalism
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Custom Deck Creations did an excellent job installing our beautiful new deck. I would highly recommend others to use their outstanding service from start to finish.

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Custom Deck Creations was absolutely phenomenal! I love my new deck and I feel like the finished product blows any of their competitors out of the water. The team at Custom Deck Creations walked me through the whole process of design, colors and styles, permits, construction, through to the final walk through. The…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Joshua3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We hired Custom Deck Creations to build 3 new composite decks for us and the entire experience was fantastic. The initial consultation with Steve was very helpful and detailed; laying out all the plans, calculating costs, and answering any questions we had. Ken and Matt, the project managers, did a great job keeping…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Custom Deck Creations did a wonderful job on my full deck replacement. The quality of the workmanship was excellent. Mikey and his crew were friendly yet professional in their work. They were willing to answer any questions I had. Matt kept me well-informed during the whole process. I love my new deck!

Deck replacement+ Responsiveness+ Punctuality+ Quality
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The team at Custom Deck Creations is professional, extremely knowledgeable and they understand the importance of working to identify and fulfill their customers’ needs. From working with Steve Burgess to design our new deck and finalize the contract, to the owner Phil Black reaching out to us to thank us for…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Trevor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

From beginning to end, customer service, quality of work, & responsiveness, from everyone including the owner, project manager, builders & delivery people was an absolute 5star experience. Would highly recommend Custom Decks for your projects.

Deck replacementPorch construction+ Responsiveness+ Punctuality+ Quality
JoanLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Exceeded all my expectations! I absolutely love my new deck and outdoor kitchen and everyone else does too! Working with everyone at Custom Deck Creations was a pleasure. I knew from the start that I didn't want someone to just "slap on a deck" but wanted to work with someone that understood and could help me…

Deck replacement
Linda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great communication throughout the entire process. Professional all the way! Our new deck more than meets our expectations. Thank you to the entire crew😊

Deck replacement+ Professionalism
christineLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our experience with Custom Deck Creations was great from start to finish. They worked with us to design the deck (including 3-D computer model) and gave different price options to help us decide what would work within our budget. They kept me informed as the process moved forward and took care of necessary permits.…

Deck designDeck installationDeck replacement+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deck installation47—
Composite decks34—
Deck design31—
Deck replacement12—
Patio decks8—
Deck remodeling2—
Porch construction2—

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