Experts Reviews · Company report
Custom Deck Creations logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Custom Deck Creations

Detroit, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 64 deck contractors · 4.9★ from 400 Google reviews

Report card

Percentile vs other deck contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Deck Creations is better than 90% of deck contractors.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Deck Creations is better than 82% of deck contractors.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Deck Creations is better than 99% of deck contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Deck Creations is better than 100% of deck contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Deck Creations is better than 100% of deck contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Deck Creations is better than 100% of deck contractors.A
100

Reviews for your job

Customers hired Custom Deck Creations for 7 kinds of job.

Custom Deck Creations for patio decks

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Patio decks”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7

All 8 Google reviews tagged “Patio decks”

Keenan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Let me start by saying that Custom Deck Creations have phenomenal service and the quality of their work is off the charts!! This is best customer service from I’ve received from any company or contractors. They handled everything from dealing with my HOA to the owner calling me personally. Matt, Tarrah, Steve, John…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Connie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everyone from start to finish was professional and responsive. Exactly what I wanted. Definitely would recommend to anyone and would use them again.

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Holly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Working with Custom Deck Creations to build our deck was a wonderful experience. From the first phone call to the final walk-through, communication and professionalism was excellent. They have put a lot of time and thoughtfulness into their process, and they communicate about the details and help troubleshoot…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Ocene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was a new experience and was very unsure what to expect. All planning was well laid out, reviewed, fully explained. All my questions were answered throughout the project. Matt Kinsler was always available and responsive and communicated very well. When problems occurred, he acted quickly. He was also very hands…

Patio decks+ Responsiveness+ Punctuality+ Quality
HarshaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Custom Deck Creations have done a marvelous job installing our new deck. They are thoroughly professional and transparent right from the design, development and execution. They made sure that project fits with in our budget with the models they created. Everything was done on time as per specifications with neither…

Deck designDeck installationPatio decks+ Responsiveness+ Punctuality+ Quality
Danielle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Absolutely wonderful experience. Everything from the initial phone call to discuss plans, to the meeting to see the deck design, to the build process, to the final walk-through. Constant communication and updates throughout the whole experience made this a very great overall experience. Not only was the customer…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We worked with Matt and he was amazing. Was upfront about all the prices of any work we planned on having, and spent a great deal of time with us while designing our deck. The building of the deck itself was a quick process, only taking a about a week (I think weather became a safety issue and they had to stop early…

Patio decks+ Responsiveness+ Punctuality+ Quality
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We used Custom Deck Creations to build a new composite deck on our home. Their customer service is second to none, starting with the initial consultation. They spent the time with us to talk through our options and provide a mock up design of our deck, even talking through the smallest details such as deck…

Composite decksDeck installationPatio decks+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

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