iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 48 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★73 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Custom Fence & Pergola LLC five stars based on 73 reviews, highlighting services such as fence installation, pergola construction, and gate replacement. Recurring themes include professional communication, punctual project completion, fair pricing, and high-quality craftsmanship that withstands the elements. Customers frequently note the team's attentiveness to site cleanup and willingness to address issues long after initial installation. No common criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 73 reviews (99% five-star).
Reviews on this page: 73 Google reviews (71 with written comments, 22 with photos).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Custom Fence & Pergola LLCPergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Fence & Pergola LLC: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Fence & Pergola LLC: 97/100 on this factor. Category median: 93.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Fence & Pergola LLC: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Fence & Pergola LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Fence & Pergola LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
–
Bar = this company · dark tick = category median.
Star ratings
73 Google reviews we collected
5.0of 5
5 stars7299%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 71 written reviews
99%praise
Praise16799%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price433%
Reasonable867%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4325%
Would recommend3722%
Speed & response2213%
Staff & attitude2112%
Price & value1911%
Communication159%
Honesty & trust127%
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Even better, they came out and fixed the issue for me all these years later.”
“I’m incredibly impressed and would absolutely recommend them to anyone looking for a fence or pergola.”
“Just like last time, Blake and his team were timely, professional, and provided excellent work and material quality at an affordable price-point.”
“Blake does an excellent job keeping you up to date with progress and potential delays.”
“They were very professional and kept communication until project was completed.”
“…e very professional, timely in starting and completing the work and reasonably priced, especially considering the quality of the materials they use an…”
“They finished the job in about 3 days and kept me updated daily.”
“Honestly, all you have to do is look around my property to see the difference.”
People customers mention
Blake21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Custom Fence & Pergola LLC for 2 kinds of job. Pick one to see what they paid and said.
Marci5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 16 hours ago★★★★★
Huge kudos to Custom Fence and Pergola! I recently had an issue with one of the decorative metal inserts in my fence and noticed their sign on it. They must have built it close to 10 years ago, and it’s still solid and looks great. Even better, they came out and fixed the issue for me all these years later. That…
Great priceGeneral constructionService not listed
StephenLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Custom Fence & Pergola knocked it out of the park again! They just completed a second project for us. This time they replaced a 16' drive gate and a separate walk gate that were both in desperate need of updating. Just like last time, Blake and his team were timely, professional, and provided excellent work and…
Reasonable priceService not listed
A2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Fence install took less than one week from contract to completion. They did an exceptional job removing all debris from the jobsite, which waa greatly appreciated. Blake does an excellent job keeping you up to date with progress and potential delays. Highly recommended fence installer who delivers what he promises and does not take short cuts.
Earle13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Blake and team did a fabulous job with our new fence and pergola. Highly recommend!
Reasonable priceGeneral construction
Dee10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Blake and his crew did a great job from start to finish. They were very professional and kept communication until project was completed. Now I can sit outside in peace and comfort. Price was very affordable.
Still9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had them install a 8 foot board on board Stain fence. It came out amazing. Great work.
Huge kudos to Custom Fence and Pergola! I recently had an issue with one of the decorative metal inserts in my fence and noticed their sign on it. They must have built it close to 10 years ago, and it’s still solid and looks great. Even better, they came out and fixed the issue for me all these years later. That says a lot about a company!
Honestly, all you have to do is look around my property to see the difference. The fences they built are still standing strong, while the ones they didn’t build are falling apart. There’s a pretty clear difference in the quality of the work!
It’s refreshing to find a company that does quality work and stands behind it long after the job is done. I’m incredibly impressed and would absolutely recommend them to anyone looking for a fence or pergola. You can tell they take pride in what they do!
Price assessment: Great price
Services: General construction, Service not listed
Stephen GarrettLocal Guide · 60 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Custom Fence & Pergola knocked it out of the park again! They just completed a second project for us. This time they replaced a 16' drive gate and a separate walk gate that were both in desperate need of updating. Just like last time, Blake and his team were timely, professional, and provided excellent work and material quality at an affordable price-point. You won't find a better team for your fencing and pergola needs!
Price assessment: Reasonable price
Services: Service not listed
A Sanford2 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Fence install took less than one week from contract to completion. They did an exceptional job removing all debris from the jobsite, which waa greatly appreciated. Blake does an excellent job keeping you up to date with progress and potential delays. Highly recommended fence installer who delivers what he promises and does not take short cuts.
Earle Jones13 reviewsiTotal number of Google reviews Earle has written across all businesses on Google Maps, not just this one.
Blake and his crew did a great job from start to finish. They were very professional and kept communication until project was completed. Now I can sit outside in peace and comfort. Price was very affordable.
Still Rollin Transport INC9 reviewsiTotal number of Google reviews Still has written across all businesses on Google Maps, not just this one.
Blake and the crew at Custom Fence & Pergola did a great job. Blake was very responsive from the time from the initial quote until completion of job. They finished the job in about 3 days and kept me updated daily. I ended up with a very good looking fence. I would definitely use them again in the future if the need arises.
Price assessment: Reasonable price
Services: Service not listed
Greg6 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Custom Fence and Pergola is a first class, A number one business. The quality of the work is outstanding. Blake, the owner did everything he said they were going to do, started and finished the project as promised and on time. The employees were very friendly, and cleaned up everyday. I have had several neighbors stop and ask who we hired because they were so impressed by how great the carport looks and the quality of the product. Highly recommend if quality and professionalism are as important to you as they are to me.
Price assessment: Reasonable price
Services: General construction
Rollie Pruett6 reviewsiTotal number of Google reviews Rollie has written across all businesses on Google Maps, not just this one.
I recently had Custom Fence & Pergola construct a pergola on my property and couldn't be happier with the results. Blake and his crew were very professional, timely in starting and completing the work and reasonably priced, especially considering the quality of the materials they use and their construction expertise. I highly recommend this local company and would not hesitate to use them again for my outdoor construction projects.
Price assessment: Great price
Services: Patio construction
Bruce T3 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
“Custom Fence and Pergola did an outstanding job on our home project! The quality of their work was excellent, and their pricing was very fair. They completed everything quickly without sacrificing attention to detail. Blake and his team were professional from start to finish, especially the install crew. They genuinely wanted us to be pleased with the final result, and it shows. They created a beautiful, quality space for our family to enjoy for years to come. We highly recommend Custom Fence and Pergola!
